Mi Academy Program Manager

• Learning Experience Management (40%): Build and configure courses in LearnWorlds LMS from existing curriculum materials
• Guide new users through registration, orientation, and platform navigation
• Moderate discussion forums and facilitate meaningful peer-to-peer learning
• Respond to learner questions, technical issues, and support requests with excellence
• Create and manage automated email sequences that keep learners engaged and progressing
• Coordinate with Area Directors on learner progress, needs, and success stories
• Technical Platform Administration (30%): Administer LearnWorlds platform, including user management, course configuration, and integrations
• Maintain integrations with tools like chatbots, resource libraries, Zoom, and other learning technologies.
• Build and manage organized libraries for courses, resources, webinars, and downloadable materials
• Monitor platform performance and troubleshoot technical issues
• Implement platform improvements and new features as Mi Academy evolves
• Program Optimization & Growth (30%): Analyze user activity data to identify learning barriers, drop-off points, and opportunities for improvement
• Generate reports on enrollment, completion rates, user engagement, and program effectiveness
• Collaborate with the Marketing & Communications team to promote Mi Academy and grow our user base
• Partner with the Training & Curriculum team to implement course updates and ensure alignment with Mi's methodology
• Recommend and implement process improvements to enhance the learner experience
• Stay current on e-learning best practices and bring innovative ideas to the team

• 3–5 years in roles involving online learning, program management, or digital community management
• LMS administration experience (LearnWorlds experience not required, but LMS platform experience preferred)
• Nonprofit ministry experience—you understand how Christian nonprofits operate, their challenges, and their culture
• Customer service excellence—you genuinely enjoy helping people succeed and solving problems
• Content management—experience organizing, structuring, and maintaining digital content libraries
• Virtual community facilitation—you know how to foster engagement, encourage participation, and create belonging online
• Strong proficiency with web-based platforms and learning management systems
• Comfortable learning new software tools quickly
• Basic troubleshooting abilities for common technical issues
• Experience with automation tools, integrations, and workflow optimization
• Data analysis skills—able to extract insights from platform analytics
• Vibrant Christian faith—you're actively growing in your relationship with Christ and believe in Mission Increase's calling to foster generosity and grow healthy ministries. All employees must sign a statement of faith annually.
• Learner-centered mindset—you genuinely care about ministry leaders' success and celebrate their progress
• Detail-oriented—nothing falls through the cracks on your watch
• Proactive problem-solver—you anticipate needs and address issues before they become problems
• Excellent communicator—clear, encouraging, and responsive in written and verbal communication
• Self-directed—you work independently with minimal supervision while knowing when to collaborate
• Adaptable—you thrive in a growing program where priorities shift and new challenges emerge
• Passion for transformational learning—you believe online education can create genuine life and ministry change
• Bachelor's degree preferred
• however, equivalent practical experience will be strongly considered.

• Adult learning principles and instructional design concepts
• Marketing automation and email campaign management
• Forum moderation or online community management
• Website management or content management systems
• Project management for digital initiatives

Benefit package includes either an HSA eligible health plan or a PPO health plan, as well as dental, vision, life, disability, 401K with company match after 1 year of employment. 2 weeks of vacation, 12 paid holidays as well as voluntary supplemental benefits offered through Principal.