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Reservation Manager - Hoi An Marriott Resort & Spa

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Vietnam , Hoi An

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

Job Responsibility:

  • Identifying new reservations sales business to achieve personal and property revenue goals
  • Understanding the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
  • Closing the best opportunities for the property based on market conditions and property needs
  • Monitoring same day selling procedures to maximize room revenue and control property occupancy
  • Gaining understanding of the property’s primary target customer and service expectations
  • Responding to incoming reservations sales opportunities
  • Using negotiating skills and creative selling abilities to close on business and negotiate contracts
  • Using sales resources and administrative/support staff effectively
  • Assisting in monitoring group reservation forecast data
  • Coordinating with sales and Convention Services to process rooming lists and reservation cards
  • Executing and supporting the operational aspects of business booked
  • Assisting with monitoring accuracy of reservation sales orders within tracking systems
  • Tracking no-show reservations and processes charges as needed
  • Checking daily arrivals to ensure all necessary billing instructions are applied to reservations
  • Managing wait list and prioritizes order of wait list contacts to be made
  • Preparing work and maintenance orders
  • Supporting customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience
  • Servicing customers in order to grow share of the account
  • Providing excellent customer service consistent with the daily service basics of the brand
  • Executing exemplary customer service to drive customer satisfaction and loyalty
  • Setting a positive example for guest relations
  • Handling guest complaints and disputes following the instant pacification procedures
  • Monitoring reservations sales agents while on phone calls
  • Developing, implementing and maintaining a departmental orientation program for employees
  • Utilizing all available on the job training tools for employees
  • Creating monthly labor scheduling for team
  • Utilizing applicable intranet for resources and information
  • Creating contracts as required

Requirements:

  • High school diploma or GED
  • no work experience required
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 2 years experience in the sales and marketing, guest services, front desk, or related professional area

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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