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Marriott Bonvoy Logo Marriott Bonvoy · IT - Administration

Mgr-Reservations

Saudi Arabia, Makkah Employment contract · Job Posted June 09, 2026
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Job Description

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

Job Responsibility

  • Soliciting and managing of reservations sales-related opportunities
  • Managing and providing training and work assignments to Reservations Sales staff
  • Actively up-selling each business opportunity to maximize revenue
  • Achieving personal and team related revenue goals
  • Driving customer loyalty by delivering service excellence
  • Providing service to customers to grow share of the account
  • Identifying new reservations sales business
  • Understanding the overall market
  • Closing the best opportunities for the property
  • Monitoring same day selling procedures
  • Gaining understanding of property's primary target customer
  • Responding to incoming reservations sales opportunities
  • Using negotiating skills and creative selling abilities
  • Using sales resources effectively
  • Assisting in monitoring group reservation forecast data
  • Coordinating with sales and Convention Services
  • Executing operational aspects of business booked
  • Monitoring accuracy of reservation sales orders
  • Tracking no-show reservations
  • Checking daily arrivals
  • Managing wait list
  • Preparing work and maintenance orders
  • Supporting customer loyalty and brand standards
  • Providing excellent customer service
  • Handling guest complaints and disputes
  • Monitoring reservations sales agents
  • Developing departmental orientation program
  • Utilizing on the job training tools
  • Creating monthly labor scheduling
  • Utilizing intranet
  • Creating contracts

Requirements

  • High school diploma or GED
  • no work experience required
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 2 years experience in the sales and marketing, guest services, front desk, or related professional area
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  • Closes the best opportunities for the property based on market conditions and property needs
  • Monitors same day selling procedures to maximize room revenue and control property occupancy
  • Gains understanding of the property’s primary target customer and service expectations
  • serves the customer by understanding their business, business issues and concerns, to offer better business solution
  • Responds to incoming reservations sales opportunities for the property that are outside parameters of the
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  • Monitor same day selling procedures to maximize room revenue and control property occupancy
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  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
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  • Closes the best opportunities for the property based on market conditions and property needs
  • Monitors same day selling procedures to maximize room revenue and control property occupancy
  • Gains understanding of the property’s primary target customer and service expectations
  • serves the customer by understanding their business, business issues and concerns, to offer better business solution
  • Responds to incoming reservations sales opportunities for the property that are outside parameters of the
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
  • Uses sales resources and administrative/support staff effectively
  • Assists in monitoring group reservation forecast data
  • Fulltime
Read More
Arrow Right