Mgr-reservations Job at Marriott Bonvoy (Los Cabos)

Mgr-reservations

Marriott Bonvoy

Location:
Mexico , Los Cabos

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

Job Responsibility:

Identify new reservations sales business to achieve personal and property revenue goals
Understand the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them
Close the best opportunities for the property based on market conditions and property needs
Monitor same day selling procedures to maximize room revenue and control property occupancy
Gain understanding of the property’s primary target customer and service expectations
serve the customer by understanding their business, business issues and concerns, to offer better business solution
Respond to incoming reservations sales opportunities for the property that are outside parameters
Use negotiating skills and creative selling abilities to close on business and negotiate contracts
Use sales resources and administrative/support staff effectively
Assist in monitoring group reservation forecast data
Coordinate with sales and Convention Services to process rooming lists and reservation cards
Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Assist with monitoring accuracy of reservation sales orders within tracking systems
Track no-show reservations and process charges as needed
Check daily arrivals to ensure all necessary billing instructions are applied to reservations
Manage wait list and prioritize order of wait list contacts to be made
Prepare work and maintenance orders
Support customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience
Service our customers in order to grow share of the account
Provide excellent customer service consistent with the daily service basics of the brand
Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
Set a positive example for guest relations
Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company
Handle guest complaints and disputes following the instant pacification procedures
Monitor reservations sales agents while on phone calls
Develop, implement and maintain a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
Utilize all available on the job training tools for employees
Create monthly labor scheduling for team
Utilize applicable intranet for resources and information
Create contracts as required

Requirements:

High school diploma or GED
no work experience required
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Additional Information:

Job Posted:
February 08, 2026

Employment Type:

Fulltime

Marriott Bonvoy - All Job Offers

Job Link Share: