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Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.
Job Responsibility:
Supports the Director of Recreation in all aspects of the pool and beach areas
Supervises and manages employees
Monitors quality, standards and meets the expectations of the customers
Schedules events, programs, and activities
Provides personal assistance, medical attention, emotional support
Develops specific goals and plans
Supports the management of outside vendors including water sports and scuba
Orders and manages necessary supplies
Manages the children's program
Manages group activities including sand painting, bon fires, and team building events
Manages pool and beach areas
Serves as a role model
Provides services that are above and beyond for customer satisfaction
Improves service by communicating and assisting individuals to understand guest needs
Identifies the developmental needs of others and coaches
Participates in the performance appraisal system process
Coordinates training activities
Encourages and builds mutual trust, respect, and cooperation
Communicates expectations and performance objectives to subordinates
Requirements:
High school diploma or GED
1 year experience in the recreation/health club operations or related professional area
OR 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major