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Manages daily operations of medical practice for TMC HealthCare’s physician practices; oversees operations, staffing, patient flow, budgets and efficiency of operations of multiple practice sites. This position is distinguished from Manager, Practice Management in that it oversees two or more practices and has broader scope of responsibilities.
Job Responsibility:
Manages daily operations of medical practice for TMC HealthCare’s physician practices
oversees operations, staffing, patient flow, budgets and efficiency of operations of multiple practice sites
Manages and supervises staff of multiple physician practices
interviews, hires, and trains
evaluates employee performance
deals with performance problems as appropriate
delegates work assignments effectively
Reviews profit/loss statements and makes recommendations on budget resource allocations and financial decisions
ensures all financial transactions are properly executed and recorded
Serves as liaison for physicians with administrative issues
resolves employee disputes and patient complaints
Ensures records, logs, files and databases are maintained in accordance with organizational and industry standards, and ensures adherence to state and federal policies, procedures, rules and regulations
Manages budget development and monitors monthly expense and revenue reports to achieve established targets
makes recommendations for capital expenditures and investment plans
Assists in daily activities to ensure continued operations at a site, when necessary
Ensures that all patients, family members, and other office visitors are treated courteously by staff members
Monitors patient flow and participates in the development and execution of marketing activities to support assigned practice(s)
ensures efficiency of operation
Develops contingency plans and responds to unforeseen circumstances utilizing planned resources
Participates in varying degrees in the preparedness and response to external agencies (i.e., JCAHO, Department of Health Services, Medicare, etc.)
assists with annual staffing evaluation and quality improvement evaluations
Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication
Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards
Performs related duties as assigned
Identify indicators to measure, evaluate, and improve care in alignment with TMC’s true north pillars
Develop a strong, collaborative relationship with the medical director dyad
Development and revision of policies and procedures specific to the department’s program of care in collaboration with medical director and/or clinical nurse educator
Utilize other clinical resource experts, such as a clinical nurse leader or clinical nurse educator, to ensure best practice methodology is followed
Promote excellent customer service to both internal and external non-patient customers
other hospital support service or ancillary departments, referral base and other community care partners
Community outreach in the form of networking, office calls, and generalized promotion of services
Prepare documentation and participate in evaluation of potential capital equipment
Report DOR variances using tool provided by TMC finance department
Pivot and institute necessary modifications to procedures and department resource commitments as financial changes dictate
Monitor daily revenue and usage reports to assure appropriate charge entry within the Epic EMR
monitor for timely, accurate charge entry and reconciliation
Knowledge of department applicable billing and coding
ability to identify resources to assess accordingly
Review monthly denial reports and assess for variables that may be corrected
Assess daily operations for potential improvement in efficiency and potential cost savings for the department
Evaluate for technology and medical supply trends which may impact and improve patient care quality and provide cost savings
Strategize with department team, providers, and director on potential growth opportunities to serve our community and elevate the experiences we create and the value we bring
Requirements:
Bachelor’s degree in business management, finance, accounting or related field preferred
Six (6) years of physician practice management of supervisory experience, preferably in managing multiple practice sites
An equivalent combination of education, training and experience may be substituted, which together total ten (10) years
Knowledge of management theory, practices, and tools utilized (preferably within the hospital or healthcare industry)
Knowledge of federal and state requirements as it relates to medical insurance and Medicare/ Medicaid
Skill in budget management, compiling statistics, composing letters and reports
Skill in computer applications such as basic functionality of the computer, PC file and folder, Microsoft Word, Excel, Outlook, PowerPoint and presentation skills
Ability to read and interpret documents, contracts, proposals, and related legislation
Ability to prepare detailed reports and correspondence
Ability to speak effectively before groups of employees or customers
Ability to calculate figures and compute rate, ratio, and percent and to draw and interpret bar graphs and apply basic algebraic concepts
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in a mathematical or diagram form and deal with several abstract and concrete variables
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public