Mgr-Operations Loss Prevention, Marriott Bonvoy

Marriott Bonvoy

Location:
Dominican Republic, Santiago de los Caballeros

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department while ensuring standards and procedures are being followed.

Job Responsibility:

Ensures that goals are being translated to the team as they relate to guest tracking and productivity
creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths
ensures that the team has the capabilities to meet expectations
leads by example demonstrating self-confidence, energy and enthusiasm
assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them
follows property specific second effort and recovery plan
publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
takes proactive approaches when dealing with employee concerns
extends professionalism and courtesy to employees at all times
communicates/updates all goals and results with employees
ensures orientations for new team members are thorough and completed in a timely fashion
performs hourly job functions as needed
meets semiannually with staff on a one-to-one basis.

Requirements:

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area.

What we offer:

Equal opportunity employer
fostering an environment where unique backgrounds are valued
non-discrimination on any protected basis
access to opportunity
belonging to an amazing global team
becoming the best version of yourself.

Additional Information:

Job Posted:
September 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Mgr-Operations Loss Prevention