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Marriott Bonvoy Logo Marriott Bonvoy · IT - Administration

Mgr-Loss Prevention

Colombia, Santa Marta · Job Posted June 30, 2026
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Job Responsibility

  • Manages the daily functions of the department to ensure protection of property assets, employees, guests and property
  • Maintains logs, certifications and documents required by law and Standard Operating Procedures
  • Trains staff in established emergency procedures and implements accident and fire prevention procedures
  • Assists the Director of Engineering in administering fire prevention programs and emergency preparedness
  • Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process
  • Develops detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times
  • Comply with applicable laws and safety regulations
  • Follow proper key control guidelines in loss prevention and in the property
  • Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional
  • Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system
  • Follow Duty of Care process for the protection of guests and employees
  • Follows up on all unusual activities in and around the property that would impair the well being of guests and employees
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
  • Implements action plans to monitor and control risk
  • Monitors all unusual activities in and around the property that would impair the well being of guests and employees
  • Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities
  • Oversees and guides the efforts of the Accident Prevention Committee
  • Oversees first aid program for guests and employees
  • Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases
  • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety
  • Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients
  • Serves as a role model to demonstrate appropriate behaviors
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • advocates sound financial/business decision making
  • demonstrates honesty/integrity
  • leads by example
  • Meet quality standards and customer expectations on a daily basis
  • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
  • Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service
  • Provides services that are above and beyond for customer satisfaction and retention
  • Analyzes information and evaluating results to choose the best solution and solve problems
  • Develops liaison with local law enforcement and emergency services
  • Informs and/or updates the executives and peers on relevant information in a timely manner
  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person

Requirements

  • High school diploma or GED
  • 4 years experience in the security/loss prevention or related professional area. OR 2-year degree from an accredited university in Criminal Justice or related major
  • 2 years experience in the security/loss prevention or related professional area.
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