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Marriott Bonvoy Logo Marriott Bonvoy · Human Resources

Mgr-Human Resources I

Costa Rica, Reserva Conchal · Job Posted May 15, 2026
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Job Description

As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.

Job Responsibility

  • Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed
  • Establishes and maintains contact with external recruitment sources
  • Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures
  • Networks with local organizations to source candidates for current or future openings
  • Oversees/monitors candidate identification and selection process
  • Provides subject matter expertise to property managers regarding selection procedures
  • Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool
  • Performs quality control on candidate identification/selection
  • Works with the unemployment services provider to respond to unemployment claims
  • reviews provider reports for accuracy and corrects errors
  • Prepares, audits and distributes unemployment claim activity reports to property management
  • Attends unemployment hearings and ensures property is properly represented
  • Ensures that department has the available resources on hand to administer employee
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
  • Ensures employees are cross-trained to support successful daily operations
  • Uses all available on the job training tools for employees
  • supervise on-going training initiatives and conducts training, when appropriate
  • Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture
  • Ensures attendance by all new hires and participation of the leadership team in training programs
  • Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job
  • Assists in maintaining effective employee communication channels in the property
  • Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action
  • Utilizes an open door policy to acknowledge employee problems or concerns in a timely manner
  • Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources
  • Partners with Loss Prevention to conduct employee accident investigations, as necessary
  • Communicates performance expectations in accordance with job descriptions for each position
  • Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time
  • Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act
  • Ensures medical records are maintained in a separate, secure and confidential medical file
  • Facilitates random, reasonable belief and post accident drug testing process
  • Communicates property rules and regulations via the employee handbook
  • Ensures all safety and security policies are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc
  • Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims
  • Represents Human Resources at the property Safety Committee
  • helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity
  • Manages Workers Compensation claims to ensure appropriate employee care and manage costs
  • Oversees the selection/non-selection and offers processes to ensure proper procedures are followed

Requirements

  • High school diploma or GED
  • 3 years experience in the human resources, management operations, or related professional area
  • OR 2-year degree from an accredited university in Human Resources, Business Administration, or related major
  • 1 year experience in the human resources, management operations, or related professional area
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