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Mgr-Gift Shop

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
French Polynesia , Bora Bora

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for the management of a single retail outlet within a hotel. Establishes the merchandise and sales plans for the store and coordinates buying and pricing efforts for appropriate retail categories in conjunction with Corporate Retail Services. Oversees the development of product and physical layout of the store and helps establish retail goals for the property. Position works with managers and employees to successfully execute retail operations, continually improve guest and employee satisfaction and maximize the financial performance of the department.

Job Responsibility:

  • Supervises and manages employees
  • Manages all day-to-day operations
  • Manages areas of operation to budget
  • Helps to develop and implement strategic plans for the retail store operation
  • Ensures profits and losses are documented accurately
  • Monitors the inflow of ordered materials and the maintenance of current materials
  • Manages all inventory control
  • Maintains items at appropriate stock levels
  • Purchases merchandise to be used or sold by organization
  • Manages re-orders, local purchases and communication with Corporate buying staff
  • Accesses all available technology to ensure effective and efficient purchasing
  • Oversees store appearance, cleanliness and maintains visual merchandising standards
  • Develops specific goals and plans to prioritize, organize, and accomplish your work
  • Properly codes and processes invoices for payment
  • Ensures all Retail employees follow cash control procedures
  • Monitors adherence to all credit policies and procedures
  • Ensures that all employees have the proper uniforms, supplies and equipment
  • Ensures employees understand and comply with loss prevention policies
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Serves as a role model to demonstrate appropriate behaviors
  • Develops constructive and cooperative working relationships with others
  • Provides services that are above and beyond for customer satisfaction and retention
  • Improves service by communicating and assisting individuals to understand guest needs
  • Sets a positive example for guest relations
  • Responds to and handles guest problems and complaints
  • Interacts with guests to obtain feedback on product quality and service levels
  • Emphasizes guest satisfaction during all departmental meetings
  • Reviews comment cards and guest satisfaction results with employees
  • Empowers employees to provide excellent customer service
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
  • Ensures employees are treated fairly and consistently
  • Celebrates successes and publicly recognizes the contributions of team members
  • Ensures employees understand expectations and parameters
  • Interviews and hires management and hourly employees with the appropriate skills
  • Develops, implements and maintains a departmental orientation program for employees
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner

Requirements:

  • High school diploma or GED
  • 4 years experience in the retail or related professional area
  • OR 2-year degree from an accredited university in Fashion Merchandising, Hotel and Restaurant Management, Business Administration, or related major
  • 2 years experience in the retail or related professional area

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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