CrawlJobs Logo

Mgr-Front Desk

Chile, Santiago · Job Posted April 12, 2026
Apply Position
Job Link Share

Job Description

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility

  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Develops specific goals and plans to prioritize, organize, and accomplish your work
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • advocates sound financial/business decision making
  • demonstrates honesty/integrity
  • leads by example
  • Encourages and building mutual trust, respect, and cooperation among team members
  • Serving as a role model to demonstrate appropriate behaviors
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
  • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager
  • Provides services that are above and beyond for customer satisfaction and retention
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
  • Responds to and handles guest problems and complaints
  • Sets a positive example for guest relations
  • Empowers employees to provide excellent customer service
  • Observes service behaviors of employees and provides feedback to individuals
  • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
  • Ensures employees understand customer service expectations and parameters
  • Interacts with guests to obtain feedback on product quality and service levels
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
  • Implements the customer recognition/service program, communicating and ensuring the process
  • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates
  • Supervises same day selling procedures to maximize room revenue and control property occupancy
  • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
  • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
  • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns
  • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
  • Participates in employee progressive discipline procedures
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Analyzes information and evaluating results to choose the best solution and solve problems
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
  • Performs all duties at the Front Desk as necessary
  • Runs Front Desk shifts whenever necessary
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results
  • Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day

Requirements

  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required

What we offer

  • Chance to be proud of the work you do and who you work with
  • Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values
  • Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Mgr-Front Desk

8 matching positions

Mgr-Front Desk

Assists the Front Office Manager in administering front office functions and sup...
Location
Location
India , Surat
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required.
Job Responsibility
Job Responsibility
  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
  • Ensures guest and employee satisfaction and maximizes the financial performance of the department
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Develops specific goals and plans to prioritize, organize, and accomplish your work
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • advocates sound financial/business decision making
  • Fulltime
Read More
Arrow Right
New

Mgr-Front Office I

Assists the Front Office Manager in administering front office functions and sup...
Location
Location
China , Liupanshui
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
  • Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk
  • Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
  • Ensures guest and employee satisfaction and maximizes the financial performance of the department
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Develops specific goals and plans to prioritize, organize, and accomplish your work
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
  • Fulltime
Read More
Arrow Right

Mgr-front Office

Responsible for all front office functions and staff. Areas of responsibility in...
Location
Location
Philippines
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 4 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • 2 years experience in the guest services, front desk, or related professional area
Job Responsibility
Job Responsibility
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • advocates sound financial/business decision making
  • demonstrates honesty/integrity
  • leads by example
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Serves as a role model to demonstrate appropriate behaviors
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
  • Ensures recognition of employees is taking place across areas of responsibility
  • Communicates performance expectations in accordance with job descriptions for each position and monitors progress
  • Fulltime
Read More
Arrow Right

Mgr-Front Office II

Responsible for all front office functions and staff. Areas of responsibility in...
Location
Location
Vietnam , Nha Trang
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 4 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • 2 years experience in the guest services, front desk, or related professional area
Job Responsibility
Job Responsibility
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • advocates sound financial/business decision making
  • demonstrates honesty/integrity
  • leads by example
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Serves as a role model to demonstrate appropriate behaviors
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
  • Ensures recognition of employees is taking place across areas of responsibility
  • Communicates performance expectations in accordance with job descriptions for each position and monitors progress
  • Fulltime
Read More
Arrow Right
New

Store Manager

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Kapaa
Salary
Salary:
77000.00 - 115000.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
August 18, 2026
Flip Icon
Requirements
Requirements
  • Must be 18 years of age
  • Completion of all required training for current role within required timeframe
  • High school diploma or general equivalent development (GED)
  • 1-3 years of prior relevant work experience
  • Work flexible schedules including early morning and evening shifts according to store needs and operating hours
  • two closing shifts per week and four weekend shifts per month are required at a minimum
  • Lift and exert up to 50 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
  • Ability to stand and walk for an extended amount of time
Job Responsibility
Job Responsibility
  • Cultivate and maintain a healthy talent pipeline, including oversight of front store and cross-trained colleague performance and development, contributing to career progression, involving hiring, training, performance management, and where required, termination of employment
  • Ensure appropriate staffing to operate store successfully by scheduling to demand, consistently creating and publishing the schedule 3 weeks in advance, and maintaining financial stewardship of store labor spending
  • Improve store performance measures (sales, service, loyalty, shrink, compliance, etc.) by coaching colleagues and working within the #OneTeam dynamic to identify and address barriers to operation
  • Maintain a safe and high-quality working environment that complies with all regulatory and company standards
  • Oversee timely and quality training of front store and cross-trained colleagues
  • Conduct regular check-ins with all direct reports to track business goals and maintain team engagement
  • Maintain a strong working relationship with Rx DL, Pharmacy Manager, pharmacy team and any other in-store teams (e.g., Minute Clinic, etc.) to foster a #OneTeam mentality and support a holistic total store staffing pipeline
  • Partner with FS DL to establish store priorities, implement new initiatives, and engage all colleagues
  • Act as an ambassador for CVS Health through professional behaviors and positive engagement within the community
What we offer
What we offer
  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Fulltime
Read More
Arrow Right
New

Store Associate

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Powell
Salary
Salary:
15.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 18, 2026
Flip Icon
Requirements
Requirements
  • At least 16 years of age
  • Previous experience in a retail or customer service setting
Job Responsibility
Job Responsibility
  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • Parttime
Read More
Arrow Right
New

Expert Engine Engineer

Infinity Ward is seeking a talented and passionate Expert Engineer to oversee ga...
Location
Location
United States of America , Santa Monica
Salary
Salary:
121500.00 - 224880.00 USD / Year
activision.com Logo
Activision
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years of systems or engine development experience
  • Contributed significantly to the development of one or more shipped games
  • Excellent debugging and performance analysis skills
  • Experience architecting and debugging threaded systems
  • Deep knowledge of C++ programming and practices
  • Excellent problem solving and analytics skills
  • Self-motivated, ability to work independently and efficiently under deadlines
Job Responsibility
Job Responsibility
  • Design and implement cutting edge core systems that either provide new functionality or improve the efficiency of our existing code base
  • Research areas of improvement
  • push the limits of what Call of Duty can accomplish
  • Collaborate with other engineers and content creators on technical design and feature roll out
  • Support memory budgeting, performance analysis and optimization work
  • Review the work of other engineers and provide mentorship
What we offer
What we offer
  • Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
  • 401(k) with Company match, tuition reimbursement, charitable donation matching
  • Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
  • Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
  • If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance
  • Fulltime
Read More
Arrow Right
New

Expert Engine Engineer

Infinity Ward is seeking a talented and passionate Expert Engineer to oversee ga...
Location
Location
United States of America , Santa Monica
Salary
Salary:
121500.00 - 224880.00 USD / Year
activision.com Logo
Activision
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years of systems or engine development experience
  • Contributed significantly to the development of one or more shipped games
  • Excellent debugging and performance analysis skills
  • Experience architecting and debugging threaded systems
  • Deep knowledge of C++ programming and practices
  • Excellent problem solving and analytics skills
  • Self-motivated, ability to work independently and efficiently under deadlines
Job Responsibility
Job Responsibility
  • Design and implement cutting edge core systems that either provide new functionality or improve the efficiency of our existing code base
  • Research areas of improvement
  • push the limits of what Call of Duty can accomplish
  • Collaborate with other engineers and content creators on technical design and feature roll out
  • Support memory budgeting, performance analysis and optimization work
  • Review the work of other engineers and provide mentorship
What we offer
What we offer
  • Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
  • 401(k) with Company match, tuition reimbursement, charitable donation matching
  • Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
  • Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
  • If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance
Read More
Arrow Right