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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Mgr-Events

Malaysia, Kota Kinabalu · Job Posted May 16, 2026
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Job Description

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibility

  • Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events
  • Ensures their property events have a seamless turnover from sales to service back to sales
  • Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events
  • Manages group room blocks and meeting space for average to large-sized assigned groups
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
  • Acts as liaison between field salesperson and customer throughout the event process
  • Participates in customer site inspections and assists with the sales process as necessary
  • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience
  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees
  • Empowers employees to provide excellent customer service
  • Sets a positive example for guest relations
  • Coordinates and communicates event details both verbally and in writing to the customer and property operations
  • Makes presence known to customer at all times during this process
  • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales
  • Follows up with customer post-event
  • Responds to and handles guest problems and complaints
  • Uses personal judgment and expertise to enhance the customer experience
  • Stays available to solve problems and/or suggest alternatives to previous arrangements
  • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
  • Interacts with guests to obtain feedback on product quality and service levels
  • Ensures hourly employees understand expectations and parameters for event activities
  • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback
  • Leads formal pre-event and post-event meetings for average to large-sized assigned groups
  • Facilitates various meetings as he/she perceives necessary
  • Assists in the sales process and revenue forecasting for customer groups
  • Up-sells products and services throughout the event process
  • Forecasts group sleeping rooms and event revenue for his/her groups
  • Reviews comment cards and guest satisfaction results with employees
  • Observes service behaviors of employees and provides feedback to individuals and/or managers
  • Assists in the development and implementation of corrective action plans.

Requirements

  • High school diploma or GED
  • experienced (1 – 2 years of experience) in the event management or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in the event management or related professional area required.
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