CrawlJobs Logo

Mgr-Events I

https://www.marriott.com Logo

Marriott Bonvoy

Location Icon

Location:
Hong Kong , Hong Kong

Category Icon
Category:
-

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided

Job Description:

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibility:

  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
  • Adheres to all standards, policies, and procedures
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
  • Manages group room blocks and meeting space for average to large-sized assigned groups
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
  • Uses his/her judgment to integrate current trends in event management and event design
  • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
  • Participates in customer site inspections and assists with the sales process as necessary
  • Performs other duties as assigned to meet business needs
  • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience
  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees
  • Empowers employees to provide excellent customer service
  • Sets a positive example for guest relations
  • Coordinates and communicates event details both verbally and in writing to the customer and property operations
  • Makes presence known to customer at all times during this process
  • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales
  • Follows up with customer post-event
  • Responds to and handles guest problems and complaints
  • Uses personal judgment and expertise to enhance the customer experience
  • Stays available to solve problems and/or suggest alternatives to previous arrangements
  • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
  • Interacts with guests to obtain feedback on product quality and service levels
  • Ensures hourly employees understand expectations and parameters for event activities
  • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback
  • Leads formal pre-event and post-event meetings for average to large-sized assigned groups
  • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc)
  • Assists in the sales process and revenue forecasting for customer groups
  • Up-sells products and services throughout the event process
  • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups
  • Reviews comment cards and guest satisfaction results with employees
  • Observes service behaviors of employees and provides feedback to individuals and/or managers
  • Assists in the development and implementation of corrective action plans
  • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution
  • Works with the property staff and customers to address operational challenges associated with his/her group
  • Performs other duties as assigned to meet business needs

Requirements:

  • High school diploma or GED
  • experienced (1 – 2 years of experience) in the event management or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in the event management or related professional area

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Mgr-Events I

Mgr-Events

Responsible for preparing all event documentation and coordinates with Sales, pr...
Location
Location
China , Beijing
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • experienced (1 – 2 years of experience) in the event management or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in the event management or related professional area required
Job Responsibility
Job Responsibility
  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
  • Adheres to all standards, policies, and procedures
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
  • Manages group room blocks and meeting space for average to large-sized assigned groups
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
  • Uses judgment to integrate current trends in event management and event design
  • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
  • Participates in customer site inspections and assists with the sales process as necessary
  • Performs other duties as assigned to meet business needs
  • Fulltime
Read More
Arrow Right

Mgr-Event Services

Directs and motivates team while personally assisting in the physical set up of ...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 3 years experience in the event management, food and beverage, or related professional area
Job Responsibility
Job Responsibility
  • Directs and motivates team while personally assisting in the physical set up of the function rooms
  • Executes events based on requirements and standards
  • Develops and directs team to provide consistent, high quality service
  • Communicates performance expectations and trains staff in processes
  • Monitors and controls financial and administrative responsibilities including asset protection
  • Ensures Red Coat program is in place
  • Delegates tasks to ensure room sets are “on time” and meet Event Service Standards
  • Manages departmental inventories and assets including par levels and maintenance of equipment
  • Projects supply needs for the department
  • Ensures candy rotation on all meeting room sets
  • Fulltime
Read More
Arrow Right

Mgr-Event Services

Directs and motivates team while personally assisting in the physical set up of ...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 3 years experience in the event management, food and beverage, or related professional area.
Job Responsibility
Job Responsibility
  • Directs and motivates team while personally assisting in the physical set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards
  • Develops and directs team to provide consistent, high quality service
  • Communicates performance expectations and trains staff in processes
  • Monitors and controls financial and administrative responsibilities including asset protection
  • Ensures Red Coat program is in place in accordance with Catering Event Service minimum standard
  • Delegates tasks to ensure room sets are “on time” and meet Event Service Standards
  • Manages departmental inventories and assets including par levels and maintenance of equipment
  • Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers)
  • Ensures candy rotation on all meeting room sets (if applicable)
  • Establishes consistent standards for regular meeting room sets and VIP meeting room sets
  • Fulltime
Read More
Arrow Right

Mgr-Events I

Responsible for preparing all event documentation and coordinates with Sales, pr...
Location
Location
Greece , Rhodes
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 1 – 2 years of experience in event management or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in event management or related professional area
Job Responsibility
Job Responsibility
  • Prepare all event documentation
  • Coordinate with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases
  • Ensure property events have a seamless turnover from sales to service back to sales
  • Recognize opportunities to maximize revenue by up-selling and offering enhancements
  • Manage group room blocks and meeting space for average to large-sized assigned groups
  • Identify operational challenges and develop alternative solutions
  • Act as liaison between field salesperson and customer throughout the event process
  • Participate in customer site inspections
  • Assist with the sales process as necessary
  • Solicit feedback from property departments to enhance the Event Planner’s experience
  • Fulltime
Read More
Arrow Right

Mgr-events

Responsible for preparing all event documentation and coordinates with Sales, pr...
Location
Location
Malaysia , Kota Kinabalu
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • experienced (1 – 2 years of experience) in the event management or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in the event management or related professional area required
Job Responsibility
Job Responsibility
  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
  • Adheres to all standards, policies, and procedures
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
  • Manages group room blocks and meeting space for average to large-sized assigned groups
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
  • Uses his/her judgment to integrate current trends in event management and event design
  • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
  • Participates in customer site inspections and assists with the sales process as necessary
  • Performs other duties as assigned to meet business needs
  • Fulltime
Read More
Arrow Right
New

Engineering Planner/ Engineering Administrator

We're seeking an experienced Engineering Planner and Engineering Administrator t...
Location
Location
United Kingdom , Banbridge
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
March 15, 2026
Flip Icon
Requirements
Requirements
  • Competent in MS Office software with the ability to design and utilise complex Excel models and tools
  • Experience in supporting several concurrent projects
  • Experience in an engineering/design/project management environment
  • Excellent time management skills complemented with a highly organised and self motivated demeanor
  • A Degree in an engineering or scientific discipline
  • A formal project management qualification
  • Project management experience
Job Responsibility
Job Responsibility
  • Develop & implement agile planning processes to ensure effective utilisation of Engineering project hours
  • Facilitate project planning sessions
  • Manage multiple project plans, ensuring consistency across multiple sites, with planning methods aligned
  • Create and maintain an engineering projects dashboard to track and report on project performance, providing a real-time, comprehensive, and prioritised view
  • Support project teams with planning methodology, tools and process training
  • Maintain project metrics to track performance in project delivery
  • Assist and advise leaders, managers and teams to the best use of project management disciplines and approaches within a fast-paced environment
  • Carrying out general administration and reporting duties
  • Working within the CM team to ensure the timely review and release of Engineering Change Requests (ECRs) and associated Engineering drawings
  • Administration of the TAM system
What we offer
What we offer
  • Competitive salary
  • Annual bonus (linked to company performance)
  • 33 days annual leave (Increase after 5 years' service)
  • 37.5 hours per week
  • Flexi time working
  • £5,000 employee referral bonus
  • Health cash plan
  • Contributory Salary Sacrifice Pension Scheme
  • Holiday Purchase Scheme - Salary Sacrifice
  • Electric Car Scheme - Salary Sacrifice
  • Fulltime
!
Read More
Arrow Right
New

Retail Customer Service

From humble beginnings on the shop floor to becoming a world-renowned bookmaker,...
Location
Location
United Kingdom , Tiverton
Salary
Salary:
Not provided
betfred.com Logo
Betfred
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Be 18+ and have the right to work in the UK
  • Must be able to work evenings, weekends, and public holidays
  • Outstanding customer service skills and the ability to engage all customers
  • A passion for sports, betting and gaming is beneficial but not essential
  • An eagerness to learn, develop and flourish within the Betfred family
Job Responsibility
Job Responsibility
  • Processing customers’ bets in a timely and attentive manner
  • Attending to all customer queries quickly and knowledgeably
  • Engaging customers with expert knowledge of our products and promotions
  • Supporting key promotional events throughout the sporting calendar
  • Maintaining a well-presented environment which customers love to be a part of
  • Being a team player – collaboration is key to improving the customer experience
  • Handling cash transactions with the upmost care and accuracy
  • Following our Think 25 policy and adhering to our age verification processes
What we offer
What we offer
  • Benefit from bonuses, incentives, retail discount vouchers and more
  • Monthly pension contributions
  • Enhanced maternity & paternity pay
  • A long-service recognition programme and life milestone rewards
  • A recognition scheme to earn and convert points to spend with over 700 retailers
  • A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching
  • Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests
Read More
Arrow Right
New

Cashier with restocking duties

Our best Cashiers love greeting guests, solving problems, and are great at keepi...
Location
Location
United States , Cross River
Salary
Salary:
18.50 USD / Hour
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous customer service experience preferred
  • Previous cash handling experience preferred
  • Basic math & counting skills required
  • Must be able to work independently with limited supervision
  • Complete Food Handler and Alcohol Service trainings as required by location
  • MUST have own Transportation
Job Responsibility
Job Responsibility
  • Accurately operate a register/POS and handle cash and credit card transactions
  • Greet and assist customers while anticipating their needs
  • Count, organize and balance cash drawer, fill out the cashier slip and make deposits
  • Adheres to Aramark’s cash handling policies and procedures
  • Understand and be knowledgeable of the merchandise for sale to assist customers and accurately process transactions
  • Complete opening and closing procedures as assigned for unit based on operating hours
  • Maintain a clean and sanitary work environment during service and at the end of shift
  • Ensure product in location is stocked to appropriate levels throughout service and replenish items as needed
  • Follow all safety policies and procedures
What we offer
What we offer
  • Paid sick time/Holidays
  • Perfect Attendance Award
  • Medical, dental, vision, and work/life resources
  • Retirement savings plans like 401(k)
  • Paid days off such as parental leave and disability coverage
  • On-the-job training
  • Fulltime
Read More
Arrow Right