Mgr-Event Services Job at Marriott Bonvoy (Tokyo)

Job Description

Directs and motivates team while personally assisting in the physical set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection.

Job Responsibility

Directs and motivates team while personally assisting in the physical set up of the function rooms
Executes events based on requirements and standards
Develops and directs team to provide consistent, high quality service
Communicates performance expectations and trains staff in processes
Monitors and controls financial and administrative responsibilities including asset protection
Ensures Red Coat program is in place
Delegates tasks to ensure room sets are “on time” and meet Event Service Standards
Manages departmental inventories and assets including par levels and maintenance of equipment
Projects supply needs for the department
Ensures candy rotation on all meeting room sets
Establishes consistent standards for regular meeting room sets and VIP meeting room sets
Conducts function room inspections prior to each function
Maintains cleanliness and sanitation standards in all banquet operation areas
Coordinates routine maintenance to ensure a quality meeting facility
Acts as a liaison between Banquets, Event Planning, Event Delivery teams and the group contact
Coordinates the necessary departments to maintain the meeting room standards
Reviews the Diary weekly to ensure space maximization
Ensures function rooms are set according to event documentation and customer requirements
Makes presence known to customer at all times
Stays available to solve problems and/or suggest alternatives to previous arrangements
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Responds to and handles guest problems and complaints
Empowers employees to provide excellent customer service
Sets service goals for event service supervisors and employees
Ensures employees understand expectations and parameters
Attends and participates in all pertinent meetings
Leads shifts and actively participates in the servicing of events
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
Conducts monthly department meetings with Event Service staff
Schedules employees to ensure shift coverage and meet business demands and productivity goals
critiques any variances

Requirements

High school diploma or GED
3 years experience in the event management, food and beverage, or related professional area

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