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Mgr-Event Services

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Marriott Bonvoy

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Location:
Japan , Tokyo

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Directs and motivates team while personally assisting in the physical set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection.

Job Responsibility:

  • Directs and motivates team while personally assisting in the physical set up of the function rooms
  • Executes events based on requirements and standards
  • Develops and directs team to provide consistent, high quality service
  • Communicates performance expectations and trains staff in processes
  • Monitors and controls financial and administrative responsibilities including asset protection
  • Ensures Red Coat program is in place
  • Delegates tasks to ensure room sets are “on time” and meet Event Service Standards
  • Manages departmental inventories and assets including par levels and maintenance of equipment
  • Projects supply needs for the department
  • Ensures candy rotation on all meeting room sets
  • Establishes consistent standards for regular meeting room sets and VIP meeting room sets
  • Conducts function room inspections prior to each function
  • Maintains cleanliness and sanitation standards in all banquet operation areas
  • Coordinates routine maintenance to ensure a quality meeting facility
  • Acts as a liaison between Banquets, Event Planning, Event Delivery teams and the group contact
  • Coordinates the necessary departments to maintain the meeting room standards
  • Reviews the Diary weekly to ensure space maximization
  • Ensures function rooms are set according to event documentation and customer requirements
  • Makes presence known to customer at all times
  • Stays available to solve problems and/or suggest alternatives to previous arrangements
  • Sets a positive example for guest relations
  • Interacts with guests to obtain feedback on product quality and service levels
  • Responds to and handles guest problems and complaints
  • Empowers employees to provide excellent customer service
  • Sets service goals for event service supervisors and employees
  • Ensures employees understand expectations and parameters
  • Attends and participates in all pertinent meetings
  • Leads shifts and actively participates in the servicing of events
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
  • Conducts monthly department meetings with Event Service staff
  • Schedules employees to ensure shift coverage and meet business demands and productivity goals
  • critiques any variances

Requirements:

  • High school diploma or GED
  • 3 years experience in the event management, food and beverage, or related professional area

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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