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Mfg systems tech support

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Perdue Farms

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Location:
United States , Sioux City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This position will provide day-to-day plant systems support to plant and distribution center inventory control, warehouse management, product labeling, support of MES system, and other manufacturing systems components as they relate to processing plant operations, control and supply chain management systems.

Job Responsibility:

  • Provide day-to-day plant systems support to plant and distribution center inventory control, warehouse management, product labeling, support of MES system, and other manufacturing systems components as they relate to processing plant operations, control and supply chain management systems
  • Supports call documentation, problem resolution, and specialized user support
  • Maintain proper call trails for future reference and follow-up services
  • Complete software/hardware testing and change control to minimize/eliminate adverse impact of system changes to overall supply chain infrastructure
  • Assist the Applications, Infrastructure, and Telecommunications Support teams in change and version management and problem resolution
  • Enforce Corporate Manufacturing Systems policy, procedures and best practices
  • Provide support for all information and manufacturing system operations activities (multi-shift), including computer and network operations, troubleshooting, data control/security, documentation, software version control, change control, security, backup/recovery and system performance
  • Data analysis
  • Develop SSRS/Power BI reports
  • Convert reports from paper/Crystal format to SSRS/Power BI to improve performance and readability
  • Demonstrate skills necessary to support all supply chain applications, process control, scaling/labeling, desk top computing and network
  • Responsible for activities associated with the problem identification, prioritization, and resolution of reported computer system problems
  • Monitor and respond to technical hardware and software problems
  • Code, test, configure and document programs and systems from detailed specifications using the systems development methodology (SDM) and structured programming practices to produce reliable programs
  • Work as a team member in the development, enhancement and support of applications that meet or exceed customer requirements

Requirements:

  • Associate's degree in Computer Science, Information Technology, Electronic Technology or Business Management or related work experience
  • Minimum of 2 years experience in IT Support or a similar role
  • Experience or education in microprocessor based equipment, Microsoft product knowledge on Server and Desktop Operating Systems, Voice/Data, Network Administration (Microsoft), Database Administration and Unix or Linus operating systems
  • Excellent interpersonal and communication skills - including strong phone skills
  • Effectively troubleshoot and resolve technical issues
  • Work hours may be adjusted to accommodate support requirements
  • Requires on call time for non-scheduled work hours

Nice to have:

  • BS degree in Computer Science, Information Technology, Electronic Technology, Engineering or Business Management or related discipline
  • Additional experience in manufacturing systems such as ComputerWay Food Systems, OSSID, Marel or Kronos Time and Attendance
  • Project management experience and/or education

Additional Information:

Job Posted:
January 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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