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We are seeking four project team members to support pilot testing and the initial rollout phase. In this role, you will act as the primary contact for assigned locations, assist pilot users, execute User Acceptance Testing (UAT), and triage issues during deployment.
Job Responsibility:
Serve as the primary project contact for assigned locations (up to 5 sites across Canada and/or the US)
Communicate MFA rollout information and instructions to end users
Guide users on how to use the MFA solution by referencing existing xl
Add pilot users to the MFA solution based on approved user lists
Execute and document User Acceptance Testing (UAT)
Remove users from the MFA solution during pilot/rollout if critical issues arise
Provide first-level issue triage during pilot and rollout phases
Determine whether issues are user-training related or technical
For technical issues: Capture detailed reproduction steps
Document when and how the issue occurs
Escalate to Platform Engineers with complete information
Participate in daily coordination meetings (Tuesday–Friday mornings) with Australia-based teams
Requirements:
Experience in IT support, UAT coordination, rollout support, or end-user training
Strong communication and user-facing support skills
Ability to follow process documentation and communicate instructions clearly
Experience capturing and documenting technical issues
Basic understanding of authentication, MFA, or identity management concepts (preferred)
Comfortable working with distributed teams across time zones