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Mexico Intermodal Coordinator

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Bison Transport

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Location:
Mexico , Santiago de Querétaro

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Intermodal Coordinator Mexico (ICM) is responsible for coordinating shipments, both northbound from Mexico and southbound to Mexico. The ICM will plan for asset availability throughout the Mexico IM network and book freight in accordance to network needs. The ICM will work directly with the customer to provide a high LOS. The ICM will plan drayage assets out of Mexico, and work with US Dispatch to ensure service expectations are met.

Job Responsibility:

  • Coordinate shipments, both northbound from Mexico and southbound to Mexico
  • Plan for asset availability throughout the Mexico IM network and book freight
  • Work directly with the customer to provide a high LOS
  • Plan drayage assets out of Mexico, and work with US Dispatch to ensure service expectations are met
  • Provide direct customer service
  • Book new loads out of EDI, or by email tender
  • Provide service updates to the customer
  • Relay drayage/rail information to appropriate customer service rep
  • Assist customers through phone/email
  • Provide service updates, reason codes, and scorecard data
  • Submit cost recovery for accessorials
  • Assign and dispatch 3rd party dray coverage in Mexico
  • Assign/bill rail providers
  • Track and trace each container daily
  • Communicate any rail delays
  • Assign and tender loads to drayage partners
  • Source additional drayage partners and negotiate rates
  • Submit waybills via rail portal
  • Monitor equipment pools
  • Assign correct equipment type to each load
  • Report damage to containers to manager
  • Support Bison operations to achieve departmental objectives
  • Be aware of issues beyond their region
  • Engage in other projects as assigned

Requirements:

  • 2+ years of experience in logistics, transportation, or supply chain operations
  • Experience in intermodal transportation is considered a strong asset
  • Proven ability to adapt to changing situations and thrive in a dynamic environment
  • Exceptional problem-solving and analytical skills
  • Strong oral, written, and interpersonal communication abilities
  • Bilingual in Spanish and English
  • Demonstrated initiative and a proactive, analytical mindset
  • A commitment to exceptional customer service
  • Excellent decision-making and organizational skills
  • Solid understanding of trucking regulations, industry trends, freight lanes and rates, and North American geography

Nice to have:

Experience in intermodal transportation

What we offer:
  • Monthly food vouchers
  • Savings fund
  • Christmas Bonus
  • Vacation day and bonus
  • Private Health Insurance
  • Life Insurance
  • Travel may be required

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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