Mexico Intermodal Coordinator

• Coordinate shipments, both northbound from Mexico and southbound to Mexico
• Plan for asset availability throughout the Mexico IM network and book freight
• Work directly with the customer to provide a high LOS
• Plan drayage assets out of Mexico, and work with US Dispatch to ensure service expectations are met
• Provide direct customer service
• Book new loads out of EDI, or by email tender
• Provide service updates to the customer
• Relay drayage/rail information to appropriate customer service rep
• Assist customers through phone/email
• Provide service updates, reason codes, and scorecard data
• Submit cost recovery for accessorials
• Assign and dispatch 3rd party dray coverage in Mexico
• Assign/bill rail providers
• Track and trace each container daily
• Communicate any rail delays
• Assign and tender loads to drayage partners
• Source additional drayage partners and negotiate rates
• Submit waybills via rail portal
• Monitor equipment pools
• Assign correct equipment type to each load
• Report damage to containers to manager
• Support Bison operations to achieve departmental objectives
• Be aware of issues beyond their region
• Engage in other projects as assigned

• 2+ years of experience in logistics, transportation, or supply chain operations
• Experience in intermodal transportation is considered a strong asset
• Proven ability to adapt to changing situations and thrive in a dynamic environment
• Exceptional problem-solving and analytical skills
• Strong oral, written, and interpersonal communication abilities
• Bilingual in Spanish and English
• Demonstrated initiative and a proactive, analytical mindset
• A commitment to exceptional customer service
• Excellent decision-making and organizational skills
• Solid understanding of trucking regulations, industry trends, freight lanes and rates, and North American geography

Experience in intermodal transportation

• Monthly food vouchers
• Savings fund
• Christmas Bonus
• Vacation day and bonus
• Private Health Insurance
• Life Insurance
• Travel may be required