Mexico Carrier Success Representative Job at Arrive Logistics (Guadalajara)

Job Description

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Use your enthusiasm to deliver premier service. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be assisting a carrier representative with individualized support with tracking, building their book of business and enhancing your own sales capabilities.

Job Responsibility

Coordinating internally with all parties involved in cross-border operations, including but not limited to Mexico Account Executives, Border Operations Account Executives and Carrier Reps
Managing the load board for optimal visibility and ensuring all data is current and accurate
Execute problem solving and innovative thinking to improve and streamline processes
Assist in tracking and updating load milestones including Border Operations Card
Coordinating pickup, crossing, and delivery scheduling and execution
Managing complemento carta porte processes
Manage carrier representatives’ books of business from Booked to Delivered
Utilize internal tools to address accounting issues and manage load settlements to facilitate timely payments for carriers
Publish truck listings for carriers, reach out on potential matches, and present load offers while refining your negotiation skills
Facilitate load booking for your carrier representative, playing a key role in the continual growth of their business through your assistance
Enter and update information accurately in ArriveNOW, from which you will be responsible for achieving daily metrics
Make sure to remain up to date with all of our SOPs (Standard Operational Procedure)
Maintain strong service metrics while assisting rep in growth of business
Exemplify a level of assertiveness to identify issues and solve them
Foster existing relationships with our carrier partners to allow us better access to real-time updates
Gain knowledge of the transportation industry to better serve our customers, carriers, and drivers
Guarantee that the quality of calls, updates, emails, and overall information is aligned with our parameters
All communication related to permissions or any administrative inquiry must be escalated to your team leadership
Work Schedule Mon-Fri from 0800-1700 hrs MX Central Time

Requirements

6+ months experience as Carrier Success Representative
College degree preferred
Ability to work in a fast pace environment
Passion for quality customer service
Strong sense of urgency and ability to prioritize time-sensitive issues
Detail-oriented and thorough when presenting information
Organized when it comes to time management and deadlines
Able to work independently and collaboratively

What we offer

Monthly grocery vouchers
vacation days
savings fund
medical insurance (including dental and vision plans)
Casual dress code
Office wide engagement activities
team events
happy hours
Free coffee
Free counseling sessions through Employee Assistance Program
Referral Program

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Mexico Carrier Success Representative

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