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As a Business Development Representative, you will play a vital role in the growth of our Cross-Border Mexico volume and customer base. Growth will come from identifying target accounts in Mexico with meaningful cross-border volume, developing relationships with decision makers at those targeted accounts, and providing solutions that balance competitive pricing and excellent service. You will be building meaningful relationships from top to bottom to put Arrive in a position for strong and sustainable growth. This is a unique opportunity to leverage your experience in supply chain and take your career in a new direction as you contribute to a competitive, forward-thinking organization.
Job Responsibility:
Build and maintain strong relationships with Mexico-based decision makers
Skillfully negotiate rates & volumes with accounts for a variety of transportation services
Increase contractual freight volume through formal RFP and mini bid opportunities
Maintain accurate record of sales activities and customer interactions in the CRM
Represent Arrive at conferences in Mexico
Collaborate with Business Development mid-level and senior leadership
Own the Quarterly Business Review process and develop innovative ways to present critical metrics to illustrate Arrive’s brand & growth
Establish best in class Service Level Agreements (SLAs)
Manage mission critical issues and ensure overall customer relationships are thriving
Prepare Corrective Action Plans (CAPs) as needed and work with operations to implement them
Collaborate with the cross-border partnerships team and client solutions team on high level customer-specific pricing strategy
Actively participate in RFP strategy discussions with internal and external contacts
Partner with Implementation Manager to create customer SOPs and ensure an efficient and comprehensive onboarding process for new customers
Manage the daily operations of accounts with non-contractual volumes and grow to consistency
Support and implement initiatives to drive exemplary customer service in collaboration with Carrier Reps and management
Provide cross-border Mexico market insights and trends to internal stakeholders and leadership
Mentor younger sales team members when needed and appropriate
Requirements:
3+ years of professional experience in Cross Border customer sales
2+ years of Cross Border operations experience preferred
Bilingual – Full professional proficiency in English and Spanish
Demonstrated ability to work closely with a sales floor and sales management
Strong communication and presentation abilities
Strong ability to quickly build trust with different levels of management
High level of initiative and hustle
Experience using Google apps, including Gmail, Google Sheets, and Google Docs
Our work culture is high energy! We need highly motivated individuals to help us reach our goals
Freight moves fast! You should be comfortable working in an environment that moves quickly and is always on the go
What we offer:
Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more
Leave the suit and tie at home
our dress code is casual
Enjoy office wide engagement activities, team events, happy hours and more
Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants
Start your morning with free coffee
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Get paid to work with your friends through our Referral Program