Metro Build Program Manager Job at Microsoft Corporation (Quincy)

Job Description

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Job Responsibility

Adheres to compliance and security standards with Data Center business units and contractual service agreements
Ensures third parties are compliant with Microsoft security, safety, and all other guidelines
Abides by all service level agreements (SLAs) to meet compliance requirements
Exercises judgement and discretion to suggest improvements to policies
Identifies and proposes improvements to policies to enhance security posture across operations
Investigates root causes of policy faults, degradation, or security incidents and suggests improvement plans
Delivers policy plan improvements per Data Center business unit(s)
Manages multiple complex technologies projects or programs within a single discipline to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs)
Participates in pilot programs or task forces to ensure smooth implementation for future service delivery
Escalates to appropriate stakeholders to remove obstacles
Maintains a security-oriented perspective in escalation procedures to safeguard infrastructure integrity
Recommends improvements to service execution tooling standards and supports the adoption of standard toolsets across their discipline
Promotes the adoption of security-enhancing tools and practices
Applies information regarding changes resulting from escalations as communicated by managers or leaders as appropriate
Adopts and effectively leverages approved engineering released tools and systems to support day-to-day operational processes and procedures and protect against current and emerging threats
Supports escalation of issues to appropriate owner(s)
Conducts audits or risk assessments for potential security vulnerabilities or threats and recommends remediation plans to address findings
Monitors Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) and reports on trends and anomalies
Leads key processes, such as project, program or triage meetings, informing prioritization requirements for the team, and rebalances priorities to respond to changes
Reviews contracts with landlords and third-party vendors and evaluating alignment with security needs and standards
Participates in regular operational meetings to review OKRs and/or KPIs
Analyzes data and collaborates with internal business partners, clients, and vendors to improve OKRs and/or KPIs and increase efficiency
Identifies discrepancies in data and reports observations to drive reporting improvement opportunities
Understands strategic vision as communicated by leaders and learns to align strategies with a security-first culture
Identifies potential improvements aligned with this vision, including security enhancements

Requirements

High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications
Experience managing multiple concurrent build or expansion projects across a metro or regional portfolio
Experience managing general contractors, trade partners, and commissioning agents across large‑scale construction programs
Ability to communicate complex build risks, timelines, and trade‑offs to senior leadership
Familiarity with AHJ requirements, permitting, inspections, and regulatory dependencies affecting data center construction timelines
Experience delivering capacity at scale, including phased turnover aligned to business demand
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
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Metro Build Program Manager

Job Description

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