Metrics & Reporting Analyst Job at NTT DATA (Noida)

Vice President, Regulatory Reporting Analyst

The VP, Regulatory Reporting Analyst role is a senior level position within the ...

Location

Philippines , Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6+ years of extensive experience within the financial services industry and regulatory reporting
In-depth knowledge of U.S. regulatory reports
Exposure to Basel III capital regulations, GAAP/SEC Reporting and stress testing frameworks like CCAR
Strong oral and written communication skills
Strong technical problem-solving skills
Ability to manage competing priorities and tasks
Bachelor's/University degree in Finance, Accounting or related field
CPA or MBA preferred

Job Responsibility

Assist in the Review & Challenge of the Transaction Testing exceptions
Support the production, review and timely submission of regulatory filings and reports
Monitor and manage key metrics associated with reports
Support process improvement efforts
Support regulatory inquiries and examinations
Partner with senior stakeholders across the firm
Partner with Risk & Controls team to maintain and enhance an effective internal control’s structure

What we offer

Access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Resources to manage financial well-being
Access to learning and development resources
Generous paid time off packages
Resources and tools to volunteer in the communities

Fulltime

Reporting Analyst - Contact Center

As the Reporting Analyst for the Contact Center, you will be responsible for the...

Location

United States , Pataskala

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

A bachelor’s degree is required
Minimum 5 years of relevant experience in contact center analytics or reporting
Demonstrated expertise in leveraging advanced reporting languages (such as SQL) and business intelligence tools (including Tableau, Power BI, and Microsoft Excel) to design, develop, and maintain comprehensive operational and financial reports
Advanced proficiency in Microsoft Office (Excel, Project, PowerPoint, Word, Teams)
Proven ability to transform complex data sets into actionable insights that drive continuous improvement and support strategic decision-making across multiple business units
Exceptional written and verbal communication skills are important
Strong problem-solving abilities and initiative
Proven ability to work under pressure and manage multiple priorities

Job Responsibility

Comprehensive KPI Reporting: Develop, maintain, and distribute standardized reports covering all critical contact center metrics, including contact types, order conversion, and cost per contact. Ensure reporting is accurate, timely, and tailored for executives and operational leaders
Trend Analysis & Forecasting: Analyze trends in contact volume, contact types, and forecast data to proactively identify opportunities for operational improvement. Use insights to anticipate and address potential issues before they impact customers or agents
Opportunity Identification: Leverage data to highlight outliers, recognize top performers, and pinpoint coaching opportunities. Provide actionable recommendations to minimize negative impacts and drive continuous improvement
Operational Support: Partner with managers and IT resources to ensure reporting supports planning, contests, coaching, and other operational needs. Track and manage report requests to ensure deadlines are met, and resources are allocated efficiently
Ad Hoc Analysis: Respond to operational inquiries with targeted analytics and success measurements, supporting both routine and ad hoc business needs

What we offer

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Regulatory Reporting Analyst

Join Citi Finance as a Regulatory Reporting Analyst 2 on a fixed-term hire. In t...

Location

Philippines , Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

1 year and above work experience within the financial services industry and regulatory reporting
strong oral and written communication skills, with ability to synthesize complex concepts
basic knowledge of MS Excel functions and Microsoft applications
strong technical problem-solving skills and an ability to identify conflicts, discrepancies and other issues and escalate to seniors
ability to manage competing priorities and tasks in a complex and dynamic and work well as part of a team
amenable to work on mid-shift schedule
bachelor's/university degree in Finance, Accounting or related field

Job Responsibility

support the production, review and timely submission of regulatory filings and reports to U.S. regulators including reports such as FR Y-9C, FR Y-14, Call Report, FFIEC 009, FR Y-15 and others
assist in monitoring and managing key metrics associated with reports to identify challenges and issues
support the execution of controls processes to ensure data accuracy
assist the team to drive process improvements to enhance the accuracy, efficiency, and transparency of the regulatory reporting process
work with peers and program leaders on the implementation of U.S. regulatory changes within the reporting framework
partner with Risk & Controls team to maintain and enhance an effective internal control’s structure
escalate problems or issues related to processes, reports, or procedures
integrate established disciplinary knowledge within own specialty area with basic understanding of related industry practices

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Citi empowers employees to manage their financial well-being and helps them plan for the future
access to an array of learning and development resources to help broaden and deepen skills and knowledge as the career progresses

Fulltime

Finance Reporting Analyst

The Regulatory Reporting role is an analyst position within the Controllers Orga...

Location

Philippines , Taguig City

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2+ years of experience within the financial services industry and regulatory reporting
Basic knowledge of U.S. regulatory reports such as FR Y-9C, FR Y-14, Call Report, FFIEC 009, FR Y-15
Strong oral and written communication skills, with ability to synthesize complex concepts
Strong technical problem-solving skills and an ability to identify conflicts, discrepancies and other issues and escalate to seniors
Ability to manage competing priorities and tasks in a complex and dynamic and work well as part of a team

Job Responsibility

Support the production, review and timely submission of regulatory filings and reports to U.S. regulators including reports such as FR Y-9C, FR Y-14, Call Report, FFIEC 009, FR Y-15 and others
Assist in monitoring and managing key metrics associated with reports to identify challenges and issues
Support the execution of controls processes to ensure data accuracy
Assist the team to drive process improvements to enhance the accuracy, efficiency, and transparency of the regulatory reporting process
Work with peers and program leaders on the implementation of U.S. regulatory changes within the reporting framework
Partner with Risk & Controls team to maintain and enhance an effective internal control’s structure
Escalate problems or issues related to processes, reports, or procedures
Integrate established disciplinary knowledge within own specialty area with basic understanding of related industry practices

What we offer

Access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Resources to manage financial well-being and plan for the future
Access to an array of learning and development resources
Generous paid time off packages
Resources and tools to volunteer in the communities

Fulltime

Regulatory Reporting Analyst

The Regulatory Reporting role is an analyst position within the Controllers Orga...

Location

Philippines , Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2+ years of experience within the financial services industry and regulatory reporting
Basic knowledge of U.S. regulatory reports such as FR Y-9C, FR Y-14, Call Report, FFIEC 009, FR Y-15
Experience using RegInsight, Fullsuite, PEARL and other related platforms will be an advantage
Strong oral and written communication skills, with ability to synthesize complex concepts
Strong technical problem-solving skills and an ability to identify conflicts, discrepancies and other issues and escalate to seniors
Ability to manage competing priorities and tasks in a complex and dynamic and work well as part of a team
Amenable to work on Mid-shift schedule
Bachelor's/University degree in Finance, Accounting or related field

Job Responsibility

Support the production, review and timely submission of regulatory filings and reports to U.S. regulators including reports such as FR Y-9C, FR Y-14, Call Report, FFIEC 009, FR Y-15 and others
Assist in monitoring and managing key metrics associated with reports to identify challenges and issues
Support the execution of controls processes to ensure data accuracy
Assist the team to drive process improvements to enhance the accuracy, efficiency, and transparency of the regulatory reporting process
Work with peers and program leaders on the implementation of U.S. regulatory changes within the reporting framework
Partner with Risk & Controls team to maintain and enhance an effective internal control’s structure
Escalate problems or issues related to processes, reports, or procedures
Integrate established disciplinary knowledge within own specialty area with basic understanding of related industry practices

What we offer

Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling
Access to an array of learning and development resources
Empowerment to manage financial well-being and help plan for the future

Fulltime

Finance Reporting Analyst

The Regulatory Reporting role is an analyst position within the Controllers Orga...

Location

Philippines , Taguig City

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2+ years of experience within the financial services industry and regulatory reporting
Basic knowledge of U.S. regulatory reports such as FR Y-9C, FR Y-14, Call Report, FFIEC 009, FR Y-15
Strong oral and written communication skills, with ability to synthesize complex concepts
Strong technical problem-solving skills and an ability to identify conflicts, discrepancies and other issues and escalate to seniors
Ability to manage competing priorities and tasks in a complex and dynamic and work well as part of a team

Job Responsibility

Support the production, review and timely submission of regulatory filings and reports to U.S. regulators including reports such as FR Y-9C, FR Y-14, Call Report, FFIEC 009, FR Y-15 and others
Assist in monitoring and managing key metrics associated with reports to identify challenges and issues
Support the execution of controls processes to ensure data accuracy
Assist the team to drive process improvements to enhance the accuracy, efficiency, and transparency of the regulatory reporting process
Work with peers and program leaders on the implementation of U.S. regulatory changes within the reporting framework
Partner with Risk & Controls team to maintain and enhance an effective internal control’s structure
Escalate problems or issues related to processes, reports, or procedures
Integrate established disciplinary knowledge within own specialty area with basic understanding of related industry practices

What we offer

Access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Resources to manage financial well-being and plan for the future
Access to an array of learning and development resources
Generous paid time off packages
Resources and tools to volunteer in the communities

Fulltime

IT Service Management Reporting Analyst

Citi’s IT Service Management (ITSM) and Production Operations organization suppo...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience creating ITSM reports and dashboards using the ServiceNow platform, Grafana, and Tableau
Deep working knowledge of ITIL v4 – Foundation required
Managing Professional preferred
Deep understanding of best practices across Incident, Problem, Change, Knowledge, and Request Management and familiarity with reporting/metrics design
Conversant across infrastructure, applications, and cloud technologies
Outstanding written, verbal, and non-verbal communication
proven influencer who adapts rapidly to different audiences
Lean Six Sigma/Black Belt advantageous

Job Responsibility

End-to-end accountability, working in conjunction with key stakeholders, for developing and creating strategic ITSM reporting, including ServiceNow on-platform reports and dashboards using Performance / Platform Analytics and dashboards
Working with customers and stakeholders to identify, inventory, assess, rationalize, and prioritize reporting needs and requests
Design, develop, and implement timely and accurate data/reports using on-platform ServiceNow reports/dashboards, Grafana, and Tableau
Develop and implement centrally published reports and dashboards for key ITSM key indicators and metrics that meet the enterprise needs for all business sectors
Gather critical KPIs and build core operational dashboards to help teams drive operational rigor and manage performance
Partner with customers and stakeholders to ensure standardized utilization of the reporting capabilities within the ServiceNow Platform
Develop guidelines, processes, and best-practices to ensure consistent usage of data elements and elimination of redundant reporting within the platform
Create and review reports for platform performance optimization
Create 'best practices' documentation for end-users on how to minimize negative platform performance when creating reports and dashboards
Develop reports and dashboards based on requirements gathered, partnering with stakeholders to deliver as well as train on report development to enable self-sufficiency

Fulltime

Regulatory Reporting Analyst 2

The Regulatory Reporting role is an analyst position within the Controllers Orga...

Location

Philippines , Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2+ years of experience within the financial services industry and regulatory reporting
Basic knowledge of U.S. regulatory reports such as FR Y-9C, FR Y-14, Call Report, FFIEC 009, FR Y-15
Experience using RegInsight, Fullsuite, PEARL and other related platforms will be an advantage
Strong oral and written communication skills, with ability to synthesize complex concepts
Strong technical problem-solving skills and an ability to identify conflicts, discrepancies and other issues and escalate to seniors
Ability to manage competing priorities and tasks in a complex and dynamic and work well as part of a team
Amenable to work on Mid-shift schedule
Bachelor's/University degree in Finance, Accounting or related field

Job Responsibility

Support the production, review and timely submission of regulatory filings and reports to U.S. regulators including reports such as FR Y-9C, FR Y-14, Call Report, FFIEC 009, FR Y-15 and others
Assist in monitoring and managing key metrics associated with reports to identify challenges and issues
Support the execution of controls processes to ensure data accuracy
Assist the team to drive process improvements to enhance the accuracy, efficiency, and transparency of the regulatory reporting process
Work with peers and program leaders on the implementation of U.S. regulatory changes within the reporting framework
Partner with Risk & Controls team to maintain and enhance an effective internal control’s structure
Escalate problems or issues related to processes, reports, or procedures
Integrate established disciplinary knowledge within own specialty area with basic understanding of related industry practices

What we offer

Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling
Empowerment to manage financial well-being and help plan for the future
Access to an array of learning and development resources

Fulltime

Metrics & Reporting Analyst

NTT DATA

Location:
India , Noida

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 26, 2026

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