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NTT DATA Logo NTT DATA · IT - Administration

Messaging Services Specialist

India, Bangalore · Job Posted January 29, 2026
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Job Description

The Messaging Services Specialist will support and maintain messaging technologies, including Microsoft Office 365 and Exchange. The role requires strong analytical and problem-solving skills, along with the ability to troubleshoot client issues effectively. The candidate will work in a flexible shift environment, providing 24/7 support and ensuring the smooth operation of messaging services.

Job Responsibility

  • Support and maintain messaging technologies, including Microsoft Office 365 and Exchange
  • Participate in troubleshooting and resolution of client problems using integrated data processing and communication solutions
  • Perform a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests
  • Work with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients
  • Flexible to extend beyond work hours towards accomplishing assigned tasks
  • Regularly exercise discretion and independent judgment on technical matters
  • Build deeper understanding of processes, procedures, customers and organization

Requirements

  • Flexible working in shifts supporting 24X7 steady state operations
  • Good analytical and problem-solving skills
  • Energetic, self-motivated and self-sufficient in accomplishing tasks
  • Experience in most issues that may arise
  • Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
  • Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, mobile device management, Sharepoint, Enterprise vault, Skype for business, Boundary Servers etc.
  • Troubleshooting skills on end user support tasks, recipient’s management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support
  • Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
  • Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
  • Good Experience in Customer Coordination (understand customer needs and providing solutions)
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