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Messaging Services Senior Specialist

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Performs complex issue analysis and may perform SME role on accounts. Exchange On-Premises Relay, Defender for O365 services, AVePoint Governance and Compliance. Providing steady state support to the email infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members, and other day-to-day support operations. Expert on Email security solutions-Proofpoint for email security, Exchange online protection, and Defender for O365

Job Responsibility:

  • Managing and administering Proofpoint Protection servers for the customers
  • Support and manage Cloud and On-premises Proofpoint appliances
  • Support and manage On-premises and Cloud TRAP appliances
  • Support and maintain the EFD environment
  • Support and manage Proofpoint TAP
  • Support and manage Proofpoint Browser Isolation
  • Plan and Coordinate with the vendor for regular health checks and implement vendor recommendations
  • Provides deep subject matter expertise, advice and program delivery
  • Support 24x7 steady state operations-Flexible working in US business hours for all required work done and during weekends
  • Contributes to the development of new techniques and plans within area of expertise
  • Thorough understanding and management of customer business needs and expectations
  • Works on abstract and complex problems requiring evaluation of intangible variables
  • Integrates trends, data and information into plans, deliverables and recommendations
  • Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects. systems as needed to implement recommended solution within given parameters
  • Performs root cause analysis on failed components and implements corrective measures

Requirements:

  • Bachelor's degree in computer science, Information Technology, or related field
  • 5+ years of experience in Proofpoint Email security Solution
  • Expertise in Proofpoint email security administration and technical support
  • Strong understanding of Office 365 security and compliance requirements
  • Excellent problem-solving and troubleshooting skills
  • Candidates must have exceptional customer service, problem solving, and communication skills
  • Possess the ability to work independently with minimal management supervision and with a global team of engineers
  • Strong team player with ability to work in a team and as individual contributor
  • Strong organizational and documentation skills

Additional Information:

Job Posted:
May 16, 2026

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