Messaging Services Senior Specialist - M365, Teams/ Sharepoint One drive

• Support and Administration of Microsoft Teams across the organization
• Monitor Teams usage, performance, and reliability
• Administer Teams policies, settings, and permissions
• Provide technical support and troubleshooting for Teams users
• Respond to and resolve user support requests, incidents, and service tickets related to M365 applications
• Plan and execute changes to the M365 services and environment
• Collaborate with IT security to implement and maintain security, compliance, and data retention policies within Teams
• Manage Teams lifecycle
• Train and educate users on Teams features
• Coordinate with other IT staff to integrate Teams with third-party applications
• Maintain documentation on Teams configurations
• Stay up to date with Microsoft Teams updates

• 6-8 years relevant experience
• Experience managing Microsoft Teams and Microsoft 365 services in a business environment
• Graduate/BTech or equivalent combination of education and work experience
• Strong verbal and written communication skills
• Ability to explain technical concepts to end users
• Understanding client requirements
• Creating a positive client experience
• Flexible working in US business hours or shifts supporting 24X7 steady state operations
• Good analytical, communication and problem-solving skills
• Energetic, self-motivated and self-sufficient
• Ability to perform maintenance tasks (support, modification, updating, patching servers, software installations, upgrades, tests)
• Ability to work on abstract and complex problems
• Ability to integrate trends, data and information
• Troubleshooting and resolution of client problems
• Discretion and independent judgment on technical matters
• Good working knowledge of systems, tools and procedures
• Builds understanding of processes, procedures, customers and organization
• Ability to develop innovative and creative output
• Performs root cause analysis
• Flexibility to adapt to changing technologies
• Proactive approach to continuous learning
• Support and Administration of Microsoft Teams
• Monitor Teams usage, performance, and reliability
• Administer Teams policies, settings, and permissions
• Provide technical support and troubleshooting for Teams users
• Respond to and resolve user support requests, incidents, and service tickets related to M365 applications
• Plan and execute changes to M365 services
• Collaborate with IT security
• Manage Teams lifecycle
• Train and educate users on Teams features
• Coordinate with other IT staff
• Maintain documentation on Teams configurations
• Stay up to date with Microsoft Teams updates
• Knowledge of Microsoft Teams Phone System, direct routing, calling plans, and integration with telephony infrastructure
• Familiarity with SIP, PSTN, VoIP protocols, and telephony concepts

Microsoft 365 or Teams certification is a plus