This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are currently seeking a Messaging Services Senior Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Job Responsibility:
Flexible working in shifts supporting 24X7 steady state operations
Understand own area and perform all facets of role
Good analytical and problem-solving skills
Energetic, self-motivated and self-sufficient in accomplishing tasks
Experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work
Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions
Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests
Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients
Flexible to extend beyond work hours towards accomplishing assigned tasks
Regularly exercises discretion and independent judgment on technical matters
Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
Builds deeper understanding of processes, procedures, customers and organization
Requirements:
Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, mobile device management, Sharepoint, Enterprise vault, Skype for business, Boundary Servers etc
Troubleshooting skills on end user support tasks, recipient's management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support
Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc
Should have Good Experience in Customer Coordination (understand customer needs and providing solutions)
Flexible working in shifts supporting 24X7 steady state operations
Good analytical and problem-solving skills
Energetic, self-motivated and self-sufficient in accomplishing tasks
Experience in most issues that may arise
Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions
Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests
Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients
Flexible to extend beyond work hours towards accomplishing assigned tasks
Regularly exercises discretion and independent judgment on technical matters
Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
Builds deeper understanding of processes, procedures, customers and organization