Messaging Services Senior Analyst Job at NTT DATA (Noida)

Messaging Services Senior Analyst - On prem exchange, Teams

We are currently seeking a Messaging Services Senior Analyst - On prem exchange,...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Flexible working in shifts supporting 24X7 steady state operations
Good analytical and problem-solving skills
Energetic, self-motivated and self-sufficient in accomplishing tasks
Experience in most issues that may arise
Participates in troubleshooting and resolution of client problems
Performs a variety of maintenance tasks associated with support, modification, and updating of hardware and Messaging software systems
Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients
Flexible to extend beyond work hours
Regularly exercises discretion and independent judgment on technical matters
Good working knowledge and demonstrated ability utilizing systems, tools and procedures

Job Responsibility

Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions
Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests
Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients
Flexible to extend beyond work hours towards accomplishing assigned tasks
Regularly exercises discretion and independent judgment on technical matters
Builds deeper understanding of processes, procedures, customers and organization

Fulltime

New

Shared Services Analyst - Senior

Responsible for playing a pivotal role in change management that will drive the ...

Location

India , Hyderabad

Salary:

Not provided

Fedex

Expiration Date

Until further notice

Requirements

Bachelor's degree/equivalent in business, human resource management, industrial psychology or other related fields
Seven (7) years of experience leading enterprise-level change initiatives, with demonstrated success in transformational change strategy, portfolio execution, and program activation
Extensive expertise in transformational change strategy and activation at an enterprise level, with knowledge of best practices, benchmarks, and emerging trends
Strategic and visionary thinker, with strong problem-solving abilities to address complex organizational challenges
Proven ability to lead teams and influence senior stakeholders, driving results through ambiguity, resistance, and large-scale change
Ability to collaborate and form strategic partnerships across functions and geographies, balancing enterprise consistency with local needs and cultural differences
Experience designing and facilitating learning initiatives, including conducting skills assessments, determining learning pathways and developing educational materials
Strong business and data acumen, leveraging insights to inform transformation strategy, execution, and measurement
Highly organized, detail oriented, and proactive self-starter with the ability to manage multiple priorities across a large program portfolio
Strong verbal and written communication skills, with the ability to influence through clear messaging and effective storytelling

Job Responsibility

Shape and execute enterprise-level change strategies that align business and people outcomes. Ensure delivery across large-scale transformation initiatives
Partner with senior executives and program leaders to define change vision, goals, and success metrics across high-priority initiatives
Develop and deliver comprehensive change roadmaps, integrating engagement, communications, capability-building, and adoption strategies
Conduct change assessments to evaluate scope, stakeholder impacts, and areas of risk or resistance
Monitor and measure change progress against defined success metrics, leveraging data and feedback to adjust plans and sustain outcomes
Maintain portfolio-level view of transformation initiatives to prioritize efforts, manage interdependencies, and optimize impact
Connect and integrate change strategies across transformation programs to identify synergies, manage dependencies, and promote a consistent enterprise employee experience
Build strong partnerships across enterprise functions, such as Technology, Finance, Legal, HR, L&D, People Analytics to ensure aligned execution
Lead and mentor change practitioners supporting transformation programs, ensuring consistency of approach and delivery excellence
Advise leaders and stakeholders on change implications, enabling informed decision-making and risk management

Fulltime

Senior Business Analyst - Services Payments Operations Transformation

Senior Business Analyst within Payments OPS Transformation & Operational Readine...

Location

Poland , Warsaw

Salary:

165020.00 - 280980.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

Experience in any or all of Cross border payment processing and repairs
SWIFT standards
ISO 20022 XML messages
ACH payment processing
clearing and settlement schema
Nostro reconciliation and payment processing involving automated FX, AML, Sanctions screening
payment regulations including PSD2, EU FTR & Travel Rule is preferable
Experience using Jira and working knowledge of Scrum / Kanban methodologies is preferable
Attention to Detail: High attention to detail and accuracy in all tasks, especially in documentation and data handling
Analytical & Problem-Solving: Problem-solving and analytical capabilities

Job Responsibility

Operations Process Analysis: Collaborate with Services Operations teams to identify and integrate relevant data sources into analysis platforms to gain comprehensive insights into operational performance
Operational Cost Reduction: Identify opportunities to reduce operational costs through process optimization, technology adoption, and resource management
Operational Requirements Definition: Provide input on operational requirements to development teams to ensure new features are designed with operational efficiency and supportability in mind
Quantification and Reporting: Develop and maintain metrics to quantify operational savings and report on progress to stakeholders
Test Case Validation: Review existing test cases developed by QA/development teams to ensure comprehensive coverage of operational scenarios
PVT Scenario Definition: In cooperation with affected operational areas, define comprehensive Performance Validation Testing scenarios to simulate real-world operational loads and conditions
Execution Oversight: Provide oversight and guidance during the execution of PVT performed by respective OPS teams, ensuring adherence to defined scenarios and proper data collection
Launch Readiness: Develop and implement operational launch plans for new functionalities, including training materials, support documentation, monitoring dashboards, and incident response procedures
Post-Launch Support: Provide ongoing operational support and performance monitoring post-commercialization, gathering feedback and driving continuous improvement

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Senior Analyst, Digital Web, Services B2B Marketing

Mastercard powers economies and empowers people in 200+ countries and territorie...

Location

Canada , Toronto

Salary:

83000.00 - 132000.00 CAD / Year

Mastercard

Expiration Date

Until further notice

Requirements

Bachelor's degree in marketing, Communications, Computer Science, Digital Media, or related field
At least 5 years of relevant hands-on digital marketing experience managing enterprise-level websites with a focus on website optimization and CMS authoring
Proficiency with CMS platforms (e.g., Adobe Experience Manager, Drupal, etc.), Adobe tools including Adobe Analytics, Creative Cloud (i.e., Photoshop, Acrobat, Stock) and Project Management tools (e.g., Workfront, Monday.com)
Strong understanding of AEO, SEO, and related tools (Conductor, Profound, SEM Rush) and UX/UI principles
You are detail oriented, organized and thrive in fast-paced, multi-product environments
You're a problem-solver with an analytical mindset
You are innovative and willing to experiment
You possess excellent written and in person communication skills and can effortlessly collaborate across multiple functions, teams and levels within the organization

Job Responsibility

Manage and maintain Mastercard Services websites, ensuring optimal performance, uptime, and user experience
Publishing and updating of website content including product and campaign landing pages in collaboration with marketing and legal teams
Monitor website analytics and page performance (e.g., traffic, engagement, conversion rates) using analytical tools to recommend and implement data-driven improvements
Ensure compliance with accessibility standards (e.g., WCAG), privacy regulations, and security protocols
Coordinate with developers, designers, and third-party vendors for website enhancements, product requirements and issue resolution.
Optimize AEO, SEO including metadata, keyword placement, internal linking, and content structure to improve organic visibility and performance.
Manage CMS platforms and ensure proper governance, version control, and content workflows
Conduct regular audits for broken links, outdated content, and performance bottlenecks while partnering with development and technical teams to troubleshoot issues, implement enhancements, and ensure optimal site performance.
Support digital campaigns, product launches, and manage A/B testing initiatives to improve user experience and conversion rates, including CTA placement, page layout, and messaging
Maintain brand consistency across all digital touchpoints.

Fulltime

Securities & Derivatives Senior Lead Analyst (Senior Vice President)

Citi's Markets Operations group provides a full suite of strategic advisory and ...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Extensive experience in operations and risk management within the financial industry, with strong knowledge of the Markets business, particularly Equities Operations (Cash, Derivatives, Syndicates, Prime Finance, Stock Loan, Delta One, and/or OTC Confirmations)
Proven experience in building and maintaining risk and control governance frameworks, including attestation management, MCA oversight, and audit engagement
Strong understanding of operational risk management principles, including risk identification, assessment, monitoring, and mitigation
Experience with Key Risk Indicator (KRI) design, development, and monitoring, including threshold calibration and escalation frameworks
Experience with third-party and vendor risk management, including due diligence, ongoing monitoring, and performance oversight
Exceptional communication and stakeholder management skills — the ability to communicate complex risk topics clearly to a wide range of audiences, from desk-level operations through to senior management, and to build trusted relationships across multiple functions is critical for this role
Experience successfully collaborating with multiple stakeholders across the Markets business, and broader Citi Enterprise Risk Management and Operations, Technology teams
Demonstrated ability to manage multiple concurrent initiatives with competing priorities and deadlines, with the flexibility to take on new responsibilities as the risk landscape evolves
Proficiency with SharePoint, MS Office, Tableau/Power BI, and governance/risk management tools
Experience working with second-line (ORM, ECO, Compliance) and third-line (Internal Audit, external auditors) partners

Job Responsibility

Maintain and enhance the In-Business Risk & Control Governance framework and virtual IBRC Team across Equities Middle Office (Equities Cash, Equities Derivatives, Syndicates, Prime Finance, Stock Loan, Delta One, and OTC Confirmations), ensuring standardised governance over attestations, corporate hygiene, risk updates, commentary, audit engagement, working groups, and central initiatives
Partner with ECO and ORM Teams across Equities to ensure consistent risk oversight and control effectiveness
Design, develop, and maintain Key Risk Indicator (KRI) dashboards to proactively identify emerging risks, control weaknesses, and trends across Equities Middle Office operations, monitoring outputs and driving timely escalation where thresholds are breached
Oversee third-party and vendor risk governance for Equities Middle Office, ensuring appropriate due diligence, ongoing monitoring, performance oversight, and independent validation of vendor-generated outputs
Represent Equities Middle Office in senior working groups across Markets and Operations, contributing to governance forums and cross-functional risk committees
Coordinate end-to-end attestation processes across all Equities Middle Office desks, including sign-off tracking, timeliness monitoring, and completeness assurance
Manage access entitlement governance, records management, regulatory reporting oversight, and other control-related activities as required by the evolving risk landscape
Take ownership of risk and control initiatives as they arise, providing senior oversight and driving delivery across the Equities Middle Office landscape
Maintain and develop the Equities Middle Office Risk SharePoint hub, ensuring stakeholders have self-service access to current risk information, governance calendars, MI, and policy documentation
Build and maintain strong relationships with stakeholders across Equities Middle Office desks, Markets Operations COO, Technology, Compliance, Legal, and Front Office teams, establishing regular communication cadences and ensuring consistent messaging

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Hybrid working model (up to 2 days working at home per week)

Fulltime

Application Management Senior Analyst

This is a remote position; candidates in or aligned with the EST time zone are p...

Location

United States , Richmond

Salary:

71668.00 - 80336.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years' experience with Messaging technologies
3+ years' experience with Microsoft M365 administration and support, Exchange Cloud environment and Clients, Outlook (All versions)
Prior experience in administering/supporting these platforms: AD and LDAP
Experience with ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, etc.
Experience in Customer Coordination (understand customer needs and providing solutions)

Job Responsibility

Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions
Contributes to root-cause analysis based on system and incident knowledge
Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests
Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients
Flexible to extend beyond work hours towards accomplishing assigned tasks
Regularly exercises discretion and independent judgment on technical matters

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

Engineer Senior Analyst - Assistant Vice President

We are seeking an experienced and dynamic Golang API and Special Projects Develo...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Expert-level proficiency in Golang, with strong capabilities in Python
Hands-on experience with MSSQL and MySQL
In-depth knowledge and implementation experience with OAuth 2.0
Experience with Lightspeed, Harness, Helm, and OpenShift ECS
Practical experience with Docker and Kubernetes
Proven experience with Kafka and Memcached
Familiarity with Splunk, Grafana, and OpenShift ECS metrics
Proficient in GitHub and Git
Experience with S3, Chef, Jenkins, and Ansible
Strong analytical and problem-solving skills, with an ability to optimize API performance and apply concurrency patterns effectively

Job Responsibility

Design, develop, and maintain robust RESTful APIs and critical Broker/Cron jobs primarily using Golang and Python
Implement secure, scalable, and high-performance backend services, adhering to established standards and best practices
Perform query optimization and apply concurrency patterns to enhance system efficiency and responsiveness
Write clean, well-documented, maintainable, and reusable code, ensuring high code quality
Integrate APIs and Brokers with various database systems (MySQL, MSSQL) and third-party tools such as Chef, Jenkins, and Ansible
Implement robust authentication and authorization mechanisms utilizing OAuth 2.0 standards
Leverage caching solutions (Memcached) and message queues (Kafka) to build high-throughput systems
Design, implement, and maintain efficient CI/CD pipelines using Lightspeed, Harness, Helm, and OpenShift ECS
Implement comprehensive monitoring and logging solutions using tools like Splunk, Grafana, and OpenShift ECS metrics
Actively participate in sprint code reviews (PRs) and manage Release-for-Testing (RFT)/Release-for-Production (RFP) processes to ensure smooth deployments to higher environments

Fulltime

Market Operations Applications Support - Senior Analyst

The Market Operations Tech TradeFlow Support team provides critical technical an...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proven experience supporting business‑critical applications in a global markets or trading environment
Strong SQL skills with experience working with relational databases (e.g. Oracle, SQL Server)
Experience with middleware and messaging technologies such as MQ and Kafka
Demonstrable scripting ability in Python or shell scripting for automation and analysis
Experience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, Grafana, or equivalent
Strong analytical and troubleshooting skills, with the ability to operate effectively under pressure
Excellent verbal and written communication skills, able to translate complex technical issues for both technical and non‑technical stakeholders
Familiarity with ITIL frameworks and best practices for incident, problem, and change management

Job Responsibility

Provide timely, high‑quality L2 technical support for Market Ops Trade flow platform, ensuring minimal business impact during incidents
Part of a global follow-the-sun team ensuring all trade flows from Middle office to Settlements are delivered successfully
Investigate issues raised by Operations and downstream partners on Trades/feeds delivered to them, improving data quality checks, monitoring and alerting
Work closely with the in-house dev teams, escalating issues where needed
Track incidents in Service Now, own the stability book of work in Jira
Improve monitoring, observability and controls for our stack
Improve resiliency and recoverability for our stack, holding our dev team accountable

What we offer

20 working days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Paid Parental Leave
Access to an array of learning and development resources
Business casual workplace with a hybrid working model (up to 2 days working at home per week)
Competitive base salary (which is annually reviewed)

Fulltime

Select Country

Messaging Services Senior Analyst

Job Description

Job Responsibility

Requirements

Looking for more opportunities?