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NTT DATA Logo NTT DATA · IT - Administration

Messaging Services Advisor

India, Noida · Job Posted February 14, 2026
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Job Description

The Messaging Services Advisor role involves providing expert support for Exchange Online and MS-Teams, ensuring seamless operations and customer satisfaction. Candidates should have a strong background in Microsoft 365 and collaboration tools, with responsibilities including complex issue analysis, mentoring, and reporting.

Job Responsibility

  • Provides expert support for Exchange Online and MS-Teams, ensuring seamless operations and customer satisfaction
  • Performs complex issue analysis and may perform SME role on accounts
  • Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities, mentoring team members and other day-to-day support operations
  • Provides deep subject matter expertise, advice and program delivery
  • Support steady state operations-Flexible working in shifts or US business hours for all required work done and during weekends
  • Contributes to the development of new techniques and plans within area of expertise
  • Thorough understanding and management of customer business needs and expectations
  • Provide support on day-to-day operations in managing the email and collaboration services
  • Works on abstract and complex problems requiring evaluation of intangible variables
  • Integrates trends, data and information into plans, deliverables and recommendations
  • Develops innovative and creative output based on interpretation and analysis that improve business performance and contributes to corporate goals and strategic intent
  • Anticipates operational, program, and implementation issues and develops preventative measures
  • Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects
  • Applies advanced training and experience to resolve difficult client problems where standard practice has failed
  • Identifies, structures, and delivers services that enable business processes
  • May develop automated methods needed to implement recommended solution
  • Performs root cause analysis on failed components and implements corrective measures
  • Mentors junior team members
  • Health checks, reporting, monitoring, capacity management and proactive configuration management support
  • Security hardening and patch/update management support
  • Collaboration components configuration management
  • Search engine configuration management and Content management configuration support
  • Configuration and Customization: Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies
  • Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics. Generate and present regular reports to management
  • Understanding their requirements and creating a positive client experience throughout the total client journey
  • Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests
  • Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions
  • Regularly exercises discretion and independent judgment on technical matters
  • Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
  • Builds deeper understanding of processes, procedures, customers and organization
  • Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning
  • Provide advanced support for various M365 services, including Exchange Online, SharePoint Online, OneDrive for Business, SFB/Ms-Teams, and other integrated applications. Resolve complex technical issues and ensure minimal disruption to end users
  • Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks
  • Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations
  • Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security
  • The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services
  • SharePoint Management-Collaboration and document management, Farms administration, Web application, site administration, health and Monitoring
  • Policy configuration and fully Support instant messaging, presence and chat systems- MS-Teams
  • Email protection and security administration- EOP, Microsoft defender for Office 365
  • Work closely with other IT teams to ensure seamless integration and operation of M365 services. Provide training and guidance to junior IT staff on the effective use of M365 tools
  • Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc
  • Identify opportunities for improving M365 service delivery and user experience

Requirements

  • Strong background in Microsoft 365 and collaboration tools
  • Bachelor's degree in Computer Science or a related field preferred
  • Exceptional customer service, problem solving, and communication skills
  • Ability to work independently with minimal management supervision and with a global team of engineers
  • Strong team player with ability to work in a team and as individual contributor
  • Strong organizational and documentation skills
  • Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management
  • In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem
  • A customer-centric approach with a focus on delivering high-quality support
  • Strong verbal and written communication skills, with the ability to explain technical concepts to end users
  • Flexible working in shifts supporting 24X7 steady state operations
  • Good analytical, excellent communication and problem-solving skills
  • Energetic, self-motivated and self-sufficient in accomplishing tasks
  • Experience with hybrid M365 environments and integration with on-premises systems
  • Knowledge of Active Directory and Azure Active Directory
  • Experience with Azure AD Connect and hybrid identity management
  • Stay up to date with the latest M365 features, updates, and best practices
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