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Messaging Services Advisor

nttdata.com Logo

NTT DATA

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Location:
India , Noida

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Messaging Services Advisor role at NTT DATA involves providing expert support for Microsoft Teams and Exchange Online, ensuring high-quality service delivery in a 24/7 environment. Candidates should have a bachelor's degree in computer science or engineering and at least 8 years of experience in M365 administration. Strong communication, problem-solving, and analytical skills are essential. A Microsoft 365 certification is required. This position offers opportunities for mentoring and collaboration within a dynamic team.

Job Responsibility:

  • Providing steady state support to the messaging infrastructure
  • Handling on-call support responsibilities
  • Handling escalations, critical issues, server maintenance activities
  • Mentoring team members
  • Support and Administration of Microsoft Teams across the organization
  • Monitor Teams usage, performance, and reliability
  • Administer Teams policies, settings, and permissions
  • Provide technical support and troubleshooting for Teams users
  • Supporting users, configuring network settings, managing user access, and setting usage policies for M365 apps Viva suite, Power Automate and Sway
  • Respond to and resolve user support requests, incidents, and service tickets related to M365 applications and services
  • Plan and execute changes to the M365 services and environment
  • Collaborate with IT security to implement and maintain security, compliance, and data retention policies within Teams
  • Manage Teams lifecycle
  • Train and educate users on Teams features
  • Coordinate with other IT staff to integrate Teams with third-party applications and services
  • Maintain documentation on Teams configurations
  • Stay up to date with Microsoft Teams updates
  • Interact with Microsoft support to resolve tenant-level issues or service outages

Requirements:

  • Bachelor’s degree in computer science, Engineering, or related field
  • 8+ years of experience in administration and support of M365 workloads
  • Strong knowledge and skills in M365 services and features, such as Microsoft Teams and Exchange online
  • Excellent communication, collaboration, and problem-solving skills
  • Certification in Microsoft 365

Additional Information:

Job Posted:
May 04, 2026

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