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Messaging Services Advisor- Proofpoint Email Security

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Messaging Services Advisor- Proofpoint Email Security to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the email infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day-to-day support operations. Expert on Email security solutions-Proofpoint for email security, Exchange online protection and Defender for O365.

Job Responsibility:

  • Managing and administering Proofpoint Protection servers for the customers
  • Support and manage Cloud and On-premises Proofpoint appliances
  • Support and manage On-premises and Cloud TRAP appliances
  • Support and maintain the EFD environment
  • Support and manage Proofpoint TAP
  • Support and manage Proofpoint Browser Isolation
  • Plan and Coordinate with the vendor for regular health checks and implement vendor recommendations
  • Provides deep subject matter expertise, advice and program delivery
  • Support 24x7 steady state operations-Flexible working in US business hours for all required work done and during weekends
  • Contributes to the development of new techniques and plans within area of expertise
  • Thorough understanding and management of customer business needs and expectations
  • Works on abstract and complex problems requiring evaluation of intangible variables
  • Integrates trends, data and information into plans, deliverables and recommendations
  • Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects
  • Performs root cause analysis on failed components and implements corrective measures
  • Candidates must have exceptional customer service, problem solving, and communication skills
  • Possess the ability to work independently with minimal management supervision and with a global team of engineers

Requirements:

  • 5+ years of experience in Proofpoint Email security Solution
  • Expertise in Proofpoint email security administration and technical support
  • Strong understanding of Office 365 security and compliance requirements
  • Excellent problem-solving and troubleshooting skills
  • Ability to work independently and as part of a team
  • Excellent communication and interpersonal skills

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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