Messaging Lead Systems Operations Engineer, Wells Fargo

Wells Fargo

Location:
United States, Iselin

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

119000.00 - 224000.00 USD / Year

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Job Description:

The Enterprise Functions Technology (EFT) is seeking a Lead Systems Operations Engineer. EFT group provides technology solutions and support for Risk, Audit, Finance, Marketing, Human Resources, Corporate Properties, and Stakeholder Relations business lines. In addition, EFT provides unique technology solutions and innovation for Wells Fargo Technology, Enterprise Shared Services, and Enterprise Data Management. This combined portfolio of applications and tools are continually engineered to meet the challenges of stability, security, scalability, and speed. Wells Fargo's EFT group is seeking a skilled Messaging Lead Systems Operations Engineer professional. This highly experienced Messaging Lead Systems Operations Engineer will be joining a complex Messaging Platform Operations 24x7x365 Production support team.

Job Responsibility:

Provide operational support and incident resolution for all Wells Fargo Messaging services
Participate in complex technical issues and initiatives related to enterprise collaboration systems and infrastructure
Monitor system performance, identify trends, and implement improvements to enhance reliability and user experience
Analyze technical queries and service requests, extract relevant data, and create reports or dashboards to support decision-making
Recommend solutions for recurring technical issues and contribute to root cause analysis efforts
Collaborate with internal teams to ensure alignment with governance, compliance, and security standards
Document operational procedures and contribute to knowledge base articles for internal use

Requirements:

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years senior Messaging/SMTP experience in a large corporate environment with 10,000 plus employees
2+ years senior Proofpoint experience with some or all Proofpoint On Demand, Proofpoint Protection Systems, Proofpoint Secure Email Relay, Proofpoint Cloudmark, Proofpoint Sentrions
2+ years senior Exchange Online, Exchange 2019 on-prem/hybrid and Microsoft Defender

Nice to have:

Good understanding of Active Directory/Azure, Load Balancers, Windows Server 2019, DNS, proxy, firewalls
Experience with Agile/Jira, Service Now, Enterprise Monitoring / Observability tools, Splunk queries and reporting
Strong analytical and troubleshooting skills
Financial Institution experience as well as Regulatory, Audit and Control work
Excellent written and verbal communication skills
Proficiency in PowerShell scripting for automation and reporting
Ability to work independently and collaboratively in a dynamic environment
RightFax Connect Hybrid experience a plus
Ability to manage multiple priorities and meet deadlines
Commitment to continuous learning and staying current with technology supported

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
October 01, 2025

Expiration:
October 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Messaging Lead Systems Operations Engineer