Meritain Manager, Account Executive

• Develops and implements account management and cross/up sell strategies to build and maintain strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customers in assigned business segments, products, and geographies for a base of large market or multi-product and geography accounts
• Serves as the primary interface for all products and services and creates demand for the organization's products and services by raising their profile with customers
• Develops and executes account management strategy for a strategic, multi-geography or high tier book of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development through cross-functional coordination via internal and external senior or executive levels decision makers
• Develops and executes the renewal process ensuring appropriate margins and customer/membership retention targets are achieved
• Assesses the competitive environment and develops sales strategies to capitalize on market opportunities and drive a competitive advantage
• Develops and maintain and executes strategic cross-functional annual business plan and account strategy by customer that reflects the customer’s business objectives and how Aetna solutions align with those objectives to achieve our operational, financial, network, clinical and relationship initiatives (internal and external version)
• Works collaboratively within Aetna and across business functions to ensure customer needs are understood and key issues are addressed
• Responsible for Customer Strategy & Relationship Management for day-to-day contacts, senior management, and key decision makers
• Understands industry trends, market dynamics and able to tie these levers to the Customer's/Account Strategy
• Leads coordination for communications of any CVS/Aetna News
• Directly accountable for retention of assigned portfolio (persistency and renewal goals), owns the financial management of their assigned book
• Supports New Business Sales team with finalist meetings for new opportunities
• Responsible for financial performance, including pricing and negotiation, ensuring alignment with profitability targets for assigned portfolio
• Required to communicate with internal and external parties
• May require travel to offsite locations for in-person meetings

• 7+ years of Self-funded health care experience
• 7-10 years sales and/or account management experience in health care
• Current life/accident/health license
• Previous client management experience with carrier, TPA or account management with broker experience
• History of successful client account retention rate and revenue growth
• Experience with large National size clients is a plus
• Ability to travel as needed
• Bachelor’s degree in business or related field, or equivalent work experience

Experience with large National size clients is a plus

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access