Meritain Director, Pharmacy Client Management

• Provide strategic direction and operational oversight to the account executive team
• Coach, mentor, and develop team members to achieve high performance and professional growth
• Assign and manage account executive portfolios to align with strategic goals and support client retention
• Model leadership expectations and foster a collaborative, high-trust team culture
• Build and maintain consultative partnerships with senior client stakeholders
• Serve as the primary escalation point for client issues, ensuring timely and effective resolution
• Facilitate strategic discussions with clients to review service performance, identify growth opportunities, and execute retention strategies
• Gather and act on routine feedback from client contacts to continuously improve service delivery
• Develop and implement standard operating procedures and reporting requirements for consistent, high-quality client service
• Establish processes and tracking methodologies to monitor contract performance and prevent recurring issues
• Collaborate with cross-functional partners to drive process improvements and ensure strategic alignment across the enterprise
• Lead contract negotiations and pricing for new business and renewals
• Participate in request for proposal (RFP) processes and provide account leadership during project implementations
• Support the development and execution of consultant engagement strategies to expand market presence
• Manage budgets, revenue goals, staffing, and resource allocation to meet organizational objectives
• Oversee employee relations, including conflict resolution and performance management
• Attend face-to-face meetings with customers as needed to support team and client engagement
• Perform additional responsibilities as assigned to support organizational success

• Bachelor's degree or equivalent work experience
• Minimum 6 years of client services experience in healthcare or pharmacy benefit management, preferably with self-funded health plans
• Minimum 4 years of leadership or people management experience
• Deep understanding of the pharmacy benefit management (PBM) industry, with expertise in areas such as pharmacy trends and plan benefits
• Exceptional interpersonal skills, with the ability to facilitate meetings, resolve conflicts, build consensus, and influence stakeholders at all levels
• Strong organizational and prioritization skills
• able to manage multiple complex projects under pressure and tight deadlines
• Proven ability to create a compelling vision, inspire action, and deliver team results
• Demonstrated success in strategic planning, client retention, and product adoption
• Analytical skills to develop solutions for complex client challenges
• Experience working effectively in a matrixed team environment and leading cross-departmental initiatives
• Track record of identifying improvement opportunities and leading process change
• Ability to travel up to 30% of the time
• Flexibility to work outside standard business hours as needed

Experience in PBM client management or sales leadership

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources