Meritain Account Director - Northeast Job at CVS Health (Work at Home)

Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Qualified candidates will sit in the Northeast (NY, NJ, CT, RI, MA) due to Book of Business.

Job Responsibility

Develops and implements account management and cross/up sell strategies to build and maintain strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customers in assigned business segments, products, and geographies for a base of large market or multi-product and geography accounts
Serves as the primary interface for all products and services and creates demand for the organization's products and services by raising their profile with customers
Develops and executes account management strategy for a strategic, multi-geography or high tier book of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development through cross-functional coordination via internal and external senior or executive levels decision makers
Develops and executes the renewal process ensuring appropriate margins and customer/membership retention targets are achieved
Assesses the competitive environment and develops sales strategies to capitalize on market opportunities and drive a competitive advantage
Develops and maintain and executes strategic cross-functional annual business plan and account strategy by customer that reflects the customer’s business objectives and how solutions align with those objectives to achieve our operational, financial, network, clinical and relationship initiatives (internal and external version)
Works collaboratively within Meritain and across business functions to ensure customer needs are understood and key issues are addressed
Responsible for Customer Strategy & Relationship Management for day-to-day contacts, senior management, and key decision makers – ensure multi- threaded throughout the organization - also leads/manages the Producer Relationship for this customer
Understands industry trends, market dynamics and able to tie these levers to the Customer's/Account Strategy
Leads coordination for communications of any Meritain news/ (i.e. general business announcements, operational support, etc.)
Directly accountable for retention of assigned portfolio (persistency and renewal goals), owns the financial management of their assigned book
Owns, manages, and coordinates renewal strategies
Drives/executes on upsell activities
Supports New Business Sales team with finalist meetings for new opportunities
Responsible for financial performance, including pricing and negotiation, ensuring alignment with profitability targets for assigned portfolio
Reviews and consultatively presents customer reporting with meaningful analytics, trending, and insightful recommendations for additional programs and services
Leads Presentations with clients
Required to communicate with internal and external parties
May require travel to offsite locations for in-person meetings

Requirements

5+ years of self-funded health care industry experience
Expert level experience in Self-Funding, in addition to working with client/broker on their Health Plan strategy, interpreting and delivering the clients Annual Plan Review data
Must have an Active Life, Accident and Health License
Bachelor’s degree or equivalent work experience

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

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Meritain Account Director - Northeast

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