Meritain Account Director - Northeast, CVS Health

CVS Health

Location:
United States, New York

Category:
Sales

Contract Type:
Employment contract

Salary:

60400.00 - 151898.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Develops and implements account management and cross/up sell strategies to build and maintain strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customers in assigned business segments, products, and geographies for a base of large market or multi-product and geography accounts
Serves as the primary interface for all products and services and creates demand for the organization's products and services by raising their profile with customers
Develops and executes account management strategy for a strategic, multi-geography or high tier book of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development through cross-functional coordination via internal and external senior or executive levels decision makers
Develops and executes the renewal process ensuring appropriate margins and customer/membership retention targets are achieved
Assesses the competitive environment and develops sales strategies to capitalize on market opportunities and drive a competitive advantage
Develops and maintain and executes strategic cross-functional annual business plan and account strategy by customer that reflects the customer’s business objectives and how solutions align with those objectives to achieve our operational, financial, network, clinical and relationship initiatives (internal and external version)
Works collaboratively within Meritain and across business functions to ensure customer needs are understood and key issues are addressed
Responsible for Customer Strategy & Relationship Management for day-to-day contacts, senior management, and key decision makers – ensure multi- threaded throughout the organization - also leads/manages the Producer Relationship for this customer
Understands industry trends, market dynamics and able to tie these levers to the Customer's/Account Strategy
Leads coordination for communications of any Meritain news/ (i.e. general business announcements, operational support, etc.)
Directly accountable for retention of assigned portfolio (persistency and renewal goals), owns the financial management of their assigned book
Owns, manages, and coordinates renewal strategies
Drives/executes on upsell activities
Supports New Business Sales team with finalist meetings for new opportunities
Responsible for financial performance, including pricing and negotiation, ensuring alignment with profitability targets for assigned portfolio
Reviews and consultatively presents customer reporting with meaningful analytics, trending, and insightful recommendations for additional programs and services
Leads Presentations with clients
Required to communicate with internal and external parties
May require travel to offsite locations for in-person meetings

Requirements:

5+ years of self-funded health care industry experience
Expert level experience in Self-Funding, in addition to working with client/broker on their Health Plan strategy, interpreting and delivering the clients Annual Plan Review data
Active Life, Accident and Health License
Bachelor’s degree or equivalent work experience

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
April 27, 2025

Expiration:
July 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Meritain Account Director - Northeast

CVS Health

Location:United States, New York

Category:Sales

Contract Type:Employment contract