Merchant Support Advisor Job at Shopify

Merchant Support Advisor

This is where support becomes innovation. At Shopify, our Support Advisors are b...

Location

Canada

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

Background in training or mentoring others (team lead, SME, or similar experience)
Fast, confident decision-making ability to rapidly assess situations and prioritize the best next steps
Contact center or technical support experience (experience supporting entrepreneurs especially!)
Strong technical troubleshooting abilities (certifications are a major plus)
Hands-on experience with AI tools and genuine excitement about new tech
Excellent English communication skills with the flexibility to adjust tone and language to the audience
Proven ability to quickly ramp up to new tools and workflows
Ability to maintain high typing speed and accuracy under pressure
Flexibility for varied scheduling as we support merchants around the clock

Job Responsibility

Deliver exceptional support to merchants via chat, messaging, and phone
Collaborate with peers to share learnings, best practices, and solutions, raising the team’s collective expertise
Navigate complex technical issues rapidly, making quick decisions without overthinking
Master technical systems and translate complex concepts into clear guidance
Leverage AI tools to enhance problem-solving and improve our knowledge base
Continuously refine help documentation through our knowledge-centered service model
Adapt across products and channels, supporting merchants wherever needed

Account Manager

This is an in-office position (Monday-Friday) in our Greenwood Village, CO. Base...

Location

United States , Denver, Colorado

Salary:

40000.00 - 45000.00 USD / Year ▼

Fin Capital

Expiration Date

Until further notice

Requirements

1-3 years+ previous experience in customer success, sales, account management, relationship/partner management or client services (SMB)
Strong desire to achieve top results with a personable, positive 'can-do' demeanor with a consistent record of success in a sales environment
You're curious, patient and persistent to solve issues
You love to help, support, and solve problems for merchants and have a positive work attitude
Focused, reliable self-starter with ability to prioritize effectively
You have significant Salesforce experience - specifically with SF case management
Excellent written/verbal communication skills in English
You're organized and keep a cool head even in any potential stressful situations
You're able to appropriately manage multiple tasks with varying levels of complexity and priority
You're comfortable using a smartphone, tablet and computer

Job Responsibility

Serve as an advisor and SumUp brand ambassador to our merchants
Mentor, empower and educate merchants on our suite of products and the value they bring to the merchant's business
Understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplace
Consistently meet and exceed success metrics, including revenue and retention
Connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp products
Research and resolve any simple inquiries and issues that are brought to your attention when speaking to merchants
Identify opportunities for merchants to consume additional products and services
Successfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce system
Contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experience
Expand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing, Save Desk, CX, Product, Sales, Logistics, and Risk & Compliance

What we offer

22 days vacation days and 8 sick days plus 11 paid holidays
Be part of a welcoming community of more than 2,000 people from over 52 nationalities
Startup environment and small, cross-functional teams
50% employer-paid Medical, Dental, Vision Insurance and company-paid life insurance
FSA & 401K Retirement Plan (up to 3.5% employer matching when you elect to contribute up to 6%)
Paid vacation, sick days, and holidays immediately available upon hire
Ongoing access to professional development tools, job training, and industry conferences
Free on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team meals
Fun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.

Fulltime

Finance Assistant- Ecommerce

Vivienne Westwood is one of the most iconic British fashion brands, renowned for...

Location

United Kingdom , Battersea

Salary:

28000.00 - 29000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience working within a finance function (2 years), ideally supporting international or ecommerce markets
Good understanding of financial regulations and accounting standards, particularly with reference to international business
Proficient in Microsoft Excel and ERP systems
SAP experience highly desirable
Strong analytical and problem-solving skills with a high level of attention to detail
Ability to manage deadlines and prioritise effectively in a fast-paced environment
Collaborative team player with good communication and organisational skills

Job Responsibility

Oversee the daily financial operations related to ecommerce activity in the Japanese market, ensuring all tasks are carried out accurately and within specified timeframes
Manage end-to-end accounting processes in line with Japanese statutory, tax and audit requirements, including invoice processing, returns reconciliation, and revenue recognition
Support the Merchant of Record (MoR) framework within the Japanese market, ensuring transaction flows are accurately processed and reported
Ensure full compliance with local Japanese financial regulations, ecommerce legislation and global company standards
Reconcile balance sheet accounts, ensuring deposits, payments and third-party settlements are recorded and matched correctly
Provide timely and accurate monthly financial reports and analysis to stakeholders, extracting data from ERP and ecommerce platforms and supporting informed decision-making
Collaborate with internal finance teams, tax advisors, external auditors and local ecommerce partners to ensure alignment of all financial processes and reporting
Assist in continuous improvement initiatives within the finance team to optimise efficiency and maintain internal controls

What we offer

Staff discounts
Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
Perkbox Discounts and Wellness Hub
Cycle to work scheme
Generous annual leave allowance
Pension Scheme
Training and hands-on experience
Opportunities to build new skills and gain valuable industry knowledge

Fulltime

Finance Assistant- Ecommerce

Vivienne Westwood is one of the most iconic British fashion brands, renowned for...

Location

United Kingdom , Battersea, Wandsworth, Greater London

Salary:

28000.00 - 29000.00 GBP / Year

Vivienne Westwood

Expiration Date

January 30, 2026

Requirements

Previous experience working within a finance function (2 years)
ideally supporting international or ecommerce markets
Good understanding of financial regulations and accounting standards, particularly with reference to international business
Proficient in Microsoft Excel and ERP systems
SAP experience highly desirable
Strong analytical and problem-solving skills with a high level of attention to detail
Ability to manage deadlines and prioritise effectively in a fast-paced environment
Collaborative team player with good communication and organisational skills

Job Responsibility

Oversee the daily financial operations related to ecommerce activity in the Japanese market
Manage end-to-end accounting processes in line with Japanese statutory, tax and audit requirements
Support the Merchant of Record (MoR) framework within the Japanese market
Ensure full compliance with local Japanese financial regulations, ecommerce legislation and global company standards
Reconcile balance sheet accounts
Provide timely and accurate monthly financial reports and analysis to stakeholders
Collaborate with internal finance teams, tax advisors, external auditors and local ecommerce partners
Assist in continuous improvement initiatives within the finance team

What we offer

Staff discounts
Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
Perkbox Discounts and Wellness Hub
Cycle to work scheme
Generous annual leave allowance
Pension Scheme
Training and hands-on experience
Opportunities to build new skills and gain valuable industry knowledge

Fulltime

!

New

Enterprise Partner Marketer

As the Enterprise Partner Marketing, you will own the marketing strategy and exe...

Location

United States , Bay Area

Salary:

135800.00 - 245400.00 USD / Year

Cash App

Expiration Date

Until further notice

Requirements

8–12+ years of experience in marketing, partner marketing, or integrated marketing roles, with exposure to enterprise retailers or large consumer brands
Strong expertise across digital marketing channels, including paid media, paid social, ecommerce, and CRM/lifecycle marketing
Prior experience working at a retailer or consumer brand strongly preferred
agency experience a plus
Working knowledge of in-store marketing and omnichannel customer journeys
Proven ability to independently lead complex initiatives and deliver results in cross-functional environments
Strong analytical, communication, and stakeholder management skills
Bachelor's degree in marketing or a related field preferred

Job Responsibility

Own end-to-end partner marketing strategy for assigned enterprise merchants, aligned to shared goals such as acquisition, conversion lift, share of cart, and omnichannel checkout adoption
Act as a strategic marketing advisor to enterprise merchant stakeholders, providing recommendations across paid media, paid social, ecommerce, CRM, and in-store marketing
Develop annual and quarterly partner marketing plans in collaboration with Sales and Account Management, informed by performance insights and merchant priorities
Lead the development and execution of bespoke 1:1 partner marketing programs, coordinating with Growth, CRM, Social & Partnerships, Legal, and Analytics partners
Ensure operational excellence across partner campaigns, including briefing, asset collection, approvals, and launch readiness
Apply sound judgment to balance custom enterprise needs with repeatable frameworks to improve efficiency and consistency
Partner with Insights & Analytics to define success metrics, analyze campaign performance, and translate results into clear insights and optimization recommendations
Establish benchmarks and best practices to continuously improve partner marketing effectiveness at the enterprise level
Contribute to the development of enterprise-level benchmarks and best practices
Support commercial growth by contributing marketing expertise to enterprise pitches, joint business planning, and renewal conversations

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Legal Counsel Payment Solutions

Join Fever’s growing legal team at our vibrant hub in Madrid! This role focuses ...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Be a barred/practicing lawyer with at least 5+ years PQE including inhouse — experience in a fintech environment preferred
Demonstrate experience advising on payment systems, merchant services, fintech regulations, or similar areas
Professionally fluent in English
Have a keen eye for understanding strategic pain points, operational and UX prioritization, and an ability to align legal advice with business goals
Show proactivity, adaptability, and a hands-on mindset in fast-paced environments
Be an effective communicator who thrives in global, cross-functional teams

Job Responsibility

Provide actionable business and product advice on regulatory and compliance matters related to payment systems across various jurisdictions, including researching and understanding financial and data protection regulations
Demonstrate project administration skills in the design and implementation of financial regulation-compliant tech products
Support Fever’s global expansion efforts, particularly around cashless payment solutions and digital credit systems
Draft, review, and negotiate key commercial contracts and terms with vendors, event operators, and technology partners
Assist commercial and operations teams with POS structures, merchant reconciliation processes, and local vendor relationships
Coordinate with external legal advisors as needed
Provide general commercial legal advice on contracts, partnerships, and operational issues
Participate in knowledge management, including creating templates and legal guides
Participate in upskilling, support, and growth of other team members

What we offer

Attractive compensation package including base salary and Fever's share plan (if applicable)
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Work in a location in the heart of Madrid, with possible travel across our markets
Home office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with!
Health insurance and other benefits such as flexible remuneration with a 100% tax exemption through Cobee
English Lessons
Gympass membership

Fulltime

PPA and BESS Offtake Manager

R.Power is a leading independent renewable energy producer in Poland and other E...

Location

Salary:

Not provided

R.Power S.A.

Expiration Date

Until further notice

Requirements

Strong competencies in power market incl. in-depth understanding of energy trading and / or renewable energy/BESS offtake origination
Successful track record at managing project and business development
Experience in working with privately-owned enterprises as well as international environment, preferably at multinational utilities or advisory businesses
Fit to dynamic organizational culture, is hands-on and implementation oriented
The ability to independently manage projects and deliver results
Excellent interpersonal, communication and influencing skills and have the confidence to both liaise with energy off-takers and collaborate across R.Power team
Being comfortable with conducting both primary (interviews, surveys) and secondary (desk-based) market research
Education in finance, legal or technical faculties

Job Responsibility

Developing and implementation the offtake strategy considering available routes to market including medium- and long-term offtake with both utility and corporate off-takers, governmental offtake auctions and merchant structures to maximise top-line value creation in line with the financing strategy
Working with the internal teams – structured finance, development and others to create solutions that optimise funding opportunities and enable project development
Gathering market insight, structuring new business transactions, networking with energy off-takers and business partners
Actively identifying and approaching energy investment-grade off-takers (both energy utilities and potential corporate clients) interested in renewable energy and/or BESS offtake
Structuring of offtake deals in terms of key commercial terms, settlement mechanics, guarantee structures etc.
Managing cooperation with external business and legal advisors as well as cooperate with internal legal team
Reporting offtake performance
Actively supporting asset management or financial function related to offtake settlement and revenue management
Being involved in solving and delivering offtake compliance issues
Presenting findings to the management team

What we offer

Work on interesting investment projects in a professional, energetic team
Opportunity to gain professional experience in a flat structure under the guidance of people with extensive and diverse business and financial experience
Opportunity for development in the promising photovoltaic industry
Attractive employee benefits package
Non-work activities. We currently have a volleyball and soccer team. There is plenty of integration meetings as well
Possibility to work from one of our offices in Warsaw, Berlin, Bucharest, Cascais, Milan or Seville

Senior Director, Payments Risk

The GoFundMe team is searching for our next Senior Director, Payments Risk with ...

Location

United States

Salary:

202500.00 - 304000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

10–15+ years of progressively senior payments risk and compliance experience, ideally with early-career hands-on work as an analyst
Background at modern payments companies, processors, or fintechs
Deep understanding of payments processing, merchant onboarding, underwriting, credit risk, fraud detection, and AML/CTF program management
Experience leading CDD/EDD, KYC/KYB, and transaction monitoring teams
Strong working knowledge of AML, sanctions, card network rules, and global (especially EU) best practices
Ability to analyze complex datasets, interpret ambiguous situations, and make high-stakes decisions under pressure
Demonstrated experience managing and developing distributed global teams in a fast-paced, high-stakes environment
Experience partnering with communications or public affairs on high-profile or sensitive risk scenarios
Resilient, and able to handle escalations with clarity, confidence, and composure
Courage of conviction paired with humility—able to hold the line on regulatory requirements while staying collaborative and open-minded

Job Responsibility

Serve as a senior leader for payments risk and compliance, acting as an expert advisor to the company and the Board on regulatory obligations, processing requirements, and financial crime risk
Establish and continuously evolve frameworks for CDD, EDD, KYC/KYB, transaction monitoring, and suspicious activity management
Lead GoFundMe’s evolution toward greater control of our own payments, collaborating deeply with multiple internal and external teams
Apply a payments-centric mindset across GoFundMe, grounding the organization in the importance of having strong payment infrastructure
Ensure compliance with AML, sanctions, card network rules, and relevant U.S. and international standards
Oversee and coach teams responsible for analyzing fundraisers for fraud or money-laundering risks, verifying identities, enforcing financial compliance, and monitoring transactions
Improve, track, and communicate loss reporting, ensuring root-cause analysis and implementation of compensating controls
Guide the design and refinement of workflows across donation review, account review, dispute prevention, and merchant/payer fraud mitigation to reduce chargeback rates and losses
Lead risk reviews, assessing financial exposure and creditworthiness
Oversee recovery of negative balances and mitigations around potential or actualized losses

What we offer

Competitive pay and comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Merchant Support Advisor

Shopify

Location:
Ireland

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 26, 2026

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