Merchant Support Advisor Job at Shopify

New

Overnight Merchant Support Advisor

This is where support becomes innovation. At Shopify, our Support Advisors are b...

Location

Canada

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

Background in training or mentoring others (team lead, SME, or similar experience)
Fast, confident decision-making ability to rapidly assess situations and prioritize the best next steps
Contact center or technical support experience (experience supporting entrepreneurs especially!)
Strong technical troubleshooting abilities (certifications are a major plus)
Hands-on experience with AI tools and genuine excitement about new tech
Excellent English communication skills with the flexibility to adjust tone and language to the audience
Proven ability to quickly ramp up to new tools and workflows
Ability to maintain high typing speed and accuracy under pressure
Flexibility for varied scheduling as we support merchants around the clock

Job Responsibility

Deliver exceptional support to merchants via chat, messaging, and phone
Collaborate with peers to share learnings, best practices, and solutions, raising the team’s collective expertise
Navigate complex technical issues rapidly, making quick decisions without overthinking
Master technical systems and translate complex concepts into clear guidance
Leverage AI tools to enhance problem-solving and improve our knowledge base
Continuously refine help documentation through our knowledge-centered service model
Adapt across products and channels, supporting merchants wherever needed

What we offer

This role is eligible for benefits and will have the opportunity to extend or convert to full time based on performance

Fulltime

Merchant Support Advisor

This is where support becomes innovation. At Shopify, our Support Advisors are b...

Location

Ireland

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

Background in training or mentoring others (team lead, SME, or similar experience)
Fast, confident decision-making ability to rapidly assess situations and prioritize the best next steps
Contact center or technical support experience (experience supporting entrepreneurs especially!)
Strong technical troubleshooting abilities (certifications are a major plus)
Hands-on experience with AI tools and genuine excitement about new tech
Excellent English communication skills with the flexibility to adjust tone and language to the audience
Proven ability to quickly ramp up to new tools and workflows
Ability to maintain high typing speed and accuracy under pressure
Flexibility for varied scheduling as we support merchants around the clock

Job Responsibility

Deliver exceptional support to merchants via chat, messaging, and phone
Collaborate with peers to share learnings, best practices, and solutions, raising the team’s collective expertise
Navigate complex technical issues rapidly, making quick decisions without overthinking
Master technical systems and translate complex concepts into clear guidance
Leverage AI tools to enhance problem-solving and improve our knowledge base
Continuously refine help documentation through our knowledge-centered service model
Adapt across products and channels, supporting merchants wherever needed

Merchant Support Advisor

This is where support becomes innovation. At Shopify, our Support Advisors are b...

Location

Canada

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

Background in training or mentoring others (team lead, SME, or similar experience)
Fast, confident decision-making ability to rapidly assess situations and prioritize the best next steps
Contact center or technical support experience (experience supporting entrepreneurs especially!)
Strong technical troubleshooting abilities (certifications are a major plus)
Hands-on experience with AI tools and genuine excitement about new tech
Excellent English communication skills with the flexibility to adjust tone and language to the audience
Proven ability to quickly ramp up to new tools and workflows
Ability to maintain high typing speed and accuracy under pressure
Flexibility for varied scheduling as we support merchants around the clock

Job Responsibility

Deliver exceptional support to merchants via chat, messaging, and phone
Collaborate with peers to share learnings, best practices, and solutions, raising the team’s collective expertise
Navigate complex technical issues rapidly, making quick decisions without overthinking
Master technical systems and translate complex concepts into clear guidance
Leverage AI tools to enhance problem-solving and improve our knowledge base
Continuously refine help documentation through our knowledge-centered service model
Adapt across products and channels, supporting merchants wherever needed

New

Senior Counsel, Global Acceptance & Merchant Solutions

We are seeking an experienced, commercially minded product and technology lawyer...

Location

United Kingdom , London

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Qualification as a lawyer with a strong academic background
Significant post-qualification experience, ideally with a combination of in-house and/or leading law firm experience
Demonstrated experience advising on complex commercial and technology-driven arrangements, ideally within the payments, financial services, fintech or other regulated technology sectors
Proven ability to understand sophisticated products, services and platform-based business models
Experience supporting product development and commercialization, including working with cross-functional teams to manage regulatory, data protection, intellectual property and information security considerations
Strong drafting, negotiation, communication and stakeholder management skills
A proactive, self-motivated and collaborative mindset, with strong organizational skills and attention to detail
Experience working in a regulated environment
Knowledge of European regulatory frameworks—such as the Digital Operational Resilience Act (DORA), the NIS2 Directive and the Payment Services Directive—is highly valued
Prior experience as an in-house lawyer within a multinational organization is desirable

Job Responsibility

Commercial Contracting: Drafting, reviewing, negotiating and advising on a wide range of commercial agreements with customers, partners, acquirers, processors, technology vendors and other third parties, with a strong emphasis on gateway and Merchant Cloud–related arrangements
Product and Platform Support: Providing comprehensive legal support across the product lifecycle—from ideation and design through development, launch and ongoing commercialization—particularly for payments gateway and Merchant Cloud solutions
Regulatory and Risk Advisory: Identifying and advising on legal, regulatory, information security and incident management issues relevant to global payment acceptance and cloud-based merchant services
Stakeholder Partnership: Building strong, collaborative relationships with business, technology and operations leaders, and serving as a pragmatic, solutions-oriented legal advisor embedded within the GA&MS organization
External Counsel Management: Instructing and managing external counsel as appropriate, in line with Mastercard policies and budgets
Strategic and Ad Hoc Support: Supporting strategic initiatives, complex transactions and cross-functional projects, and providing general legal support to the business as required

Fulltime

Enterprise Partner Marketer

As the Enterprise Partner Marketing, you will own the marketing strategy and exe...

Location

United States , Bay Area

Salary:

135800.00 - 245400.00 USD / Year

Cash App

Expiration Date

Until further notice

Requirements

8–12+ years of experience in marketing, partner marketing, or integrated marketing roles, with exposure to enterprise retailers or large consumer brands
Strong expertise across digital marketing channels, including paid media, paid social, ecommerce, and CRM/lifecycle marketing
Prior experience working at a retailer or consumer brand strongly preferred
agency experience a plus
Working knowledge of in-store marketing and omnichannel customer journeys
Proven ability to independently lead complex initiatives and deliver results in cross-functional environments
Strong analytical, communication, and stakeholder management skills
Bachelor's degree in marketing or a related field preferred

Job Responsibility

Own end-to-end partner marketing strategy for assigned enterprise merchants, aligned to shared goals such as acquisition, conversion lift, share of cart, and omnichannel checkout adoption
Act as a strategic marketing advisor to enterprise merchant stakeholders, providing recommendations across paid media, paid social, ecommerce, CRM, and in-store marketing
Develop annual and quarterly partner marketing plans in collaboration with Sales and Account Management, informed by performance insights and merchant priorities
Lead the development and execution of bespoke 1:1 partner marketing programs, coordinating with Growth, CRM, Social & Partnerships, Legal, and Analytics partners
Ensure operational excellence across partner campaigns, including briefing, asset collection, approvals, and launch readiness
Apply sound judgment to balance custom enterprise needs with repeatable frameworks to improve efficiency and consistency
Partner with Insights & Analytics to define success metrics, analyze campaign performance, and translate results into clear insights and optimization recommendations
Establish benchmarks and best practices to continuously improve partner marketing effectiveness at the enterprise level
Contribute to the development of enterprise-level benchmarks and best practices
Support commercial growth by contributing marketing expertise to enterprise pitches, joint business planning, and renewal conversations

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Legal Counsel Payment Solutions

Join Fever’s growing legal team at our vibrant hub in Madrid! This role focuses ...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Be a barred/practicing lawyer with at least 5+ years PQE including inhouse — experience in a fintech environment preferred
Demonstrate experience advising on payment systems, merchant services, fintech regulations, or similar areas
Professionally fluent in English
Have a keen eye for understanding strategic pain points, operational and UX prioritization, and an ability to align legal advice with business goals
Show proactivity, adaptability, and a hands-on mindset in fast-paced environments
Be an effective communicator who thrives in global, cross-functional teams

Job Responsibility

Provide actionable business and product advice on regulatory and compliance matters related to payment systems across various jurisdictions, including researching and understanding financial and data protection regulations
Demonstrate project administration skills in the design and implementation of financial regulation-compliant tech products
Support Fever’s global expansion efforts, particularly around cashless payment solutions and digital credit systems
Draft, review, and negotiate key commercial contracts and terms with vendors, event operators, and technology partners
Assist commercial and operations teams with POS structures, merchant reconciliation processes, and local vendor relationships
Coordinate with external legal advisors as needed
Provide general commercial legal advice on contracts, partnerships, and operational issues
Participate in knowledge management, including creating templates and legal guides
Participate in upskilling, support, and growth of other team members

What we offer

Attractive compensation package including base salary and Fever's share plan (if applicable)
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Work in a location in the heart of Madrid, with possible travel across our markets
Home office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with!
Health insurance and other benefits such as flexible remuneration with a 100% tax exemption through Cobee
English Lessons
Gympass membership

Fulltime

Senior Software Engineer (Java) - API Excellence

About the Team: Adyen's Single Platform is a cornerstone of our business, and we...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

7+ years of engineering experience with a strong background in Platform Engineering, Developer Experience (DevEx), or API Infrastructure
Deep understanding of REST and OpenAPI, specifically regarding the challenges of managing breaking changes and versioning at scale
Architectural Strategy: understand the nuance between 'loosely coupled' and 'highly aligned' systems and can design for both
view APIs as a Product
Polyglot Versatility: comfortable navigating and reviewing code across multiple languages (e.g., Java, C#, Node.js, Go, Ruby, Python, or PHP)
Strategic Influence: excel at driving technical change without direct authority
can confidently articulate technical tradeoffs to Senior Leadership
Foundational Pragmatism: balance innovation with stability
committed to executing foundational improvements
Mentorship: take a hands-on approach to leadership

Job Responsibility

Architect the Future: Design the 'One Platform' strategy, moving us toward unified versioning and consolidated SDKs to reduce merchant integration time
Drive Governance & Influence Leadership: act as a key advisor to our API design guild and senior leadership
provide critical feedback on technical feasibility and roadmap risks
Force Multiplier: scale your impact through systems, not just effort
codify your expertise into linter rules, automated guides, and architectural standards
Mentorship: engage deeply in code reviews and design discussions to elevate the team's technical bar and foster a supportive, learning-driven culture
Bridge the AI Gap: Lead our R&D into AI-assisted integration, building Model Context Protocol (MCP) servers that allow AI agents to navigate our API specs and SDKs
Build High-Leverage Tooling: Develop the linter rules, CI/CD gates, and upgrade tooling that automatically steer hundreds of internal developers toward compliance

PPA and BESS Offtake Manager

R.Power is a leading independent renewable energy producer in Poland and other E...

Location

Salary:

Not provided

R.Power S.A.

Expiration Date

Until further notice

Requirements

Strong competencies in power market incl. in-depth understanding of energy trading and / or renewable energy/BESS offtake origination
Successful track record at managing project and business development
Experience in working with privately-owned enterprises as well as international environment, preferably at multinational utilities or advisory businesses
Fit to dynamic organizational culture, is hands-on and implementation oriented
The ability to independently manage projects and deliver results
Excellent interpersonal, communication and influencing skills and have the confidence to both liaise with energy off-takers and collaborate across R.Power team
Being comfortable with conducting both primary (interviews, surveys) and secondary (desk-based) market research
Education in finance, legal or technical faculties

Job Responsibility

Developing and implementation the offtake strategy considering available routes to market including medium- and long-term offtake with both utility and corporate off-takers, governmental offtake auctions and merchant structures to maximise top-line value creation in line with the financing strategy
Working with the internal teams – structured finance, development and others to create solutions that optimise funding opportunities and enable project development
Gathering market insight, structuring new business transactions, networking with energy off-takers and business partners
Actively identifying and approaching energy investment-grade off-takers (both energy utilities and potential corporate clients) interested in renewable energy and/or BESS offtake
Structuring of offtake deals in terms of key commercial terms, settlement mechanics, guarantee structures etc.
Managing cooperation with external business and legal advisors as well as cooperate with internal legal team
Reporting offtake performance
Actively supporting asset management or financial function related to offtake settlement and revenue management
Being involved in solving and delivering offtake compliance issues
Presenting findings to the management team

What we offer

Work on interesting investment projects in a professional, energetic team
Opportunity to gain professional experience in a flat structure under the guidance of people with extensive and diverse business and financial experience
Opportunity for development in the promising photovoltaic industry
Attractive employee benefits package
Non-work activities. We currently have a volleyball and soccer team. There is plenty of integration meetings as well
Possibility to work from one of our offices in Warsaw, Berlin, Bucharest, Cascais, Milan or Seville

Merchant Support Advisor

Shopify

Location:
Canada

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 18, 2026

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Job Description:

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