Merchant Services Telesales Specialist

• Sell a full suite of payment solutions, including point-of-sale (POS) systems, eCommerce gateways, and mobile payment tools
• Engage with pre-qualified inbound leads and executing targeted outbound follow-up to drive conversion
• Assess client needs and delivering customized merchant solutions aligned to business objectives
• Educate clients on payment security, fraud mitigation, and regulatory compliance
• Manage the full sales lifecycle, from initial consultation through application, onboarding, and activation
• Collaborate with internal partners to ensure a seamless, end-to-end client experience
• Support inbound inquiries from customers and prospects within the Merchant Services contact center
• Assist with account setup and onboarding across multiple platforms and industries
• Navigate multiple systems to address questions related to funding, billing, interchange, and payment operations
• Consistently achieve sales goals, service standards, and key performance metrics

2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience in consultative sales, financial services, or solution-based selling environments
• Merchant Services, payments, or fintech industry experience
• Proven success managing outbound sales efforts and pipeline development
• Bilingual Spanish proficiency
• Experience handling inbound customer service inquiries alongside sales responsibilities
• Understanding of financial documentation, regulatory disclosures, and compliance requirements
• Excellent verbal and written communication skills
• Proficiency navigating CRM tools, multiple systems, and Microsoft Office applications
• Demonstrated ability to meet or exceed sales targets, KPIs, and performance goals