Merchant Services Representative

• Placing outbound calls to clients for credit card processing consultations
• Consult with merchants to ensure they have the most efficient and cost effective products for their needs
• Use consultative sales approach to successfully convert client leads into merchant account applications with credit card processors we partner with
• Review merchant processing needs, recommend viable solutions, and drive merchant growth by having clients agree to apply for merchant accounts
• Provide superior customer service and relationship management as the department grows
• Communicate professionally with clients via phone and email
• Timely and professional follow up on pricing quotes
• Have fun building something great
• Help support other customer service groups as needed

• Excellent attention to detail
• Self motivated and quick learner
• Excellent customer service with the ability to listen critically
• Must have a strong work ethic and welcome coaching
• Knowledge of computers and the ability to navigate systems to gather information
• Strong verbal and written communication and problem solving and negotiation skills
• Comfortable calling customers and speaking on the phone
• Technical aptitude with the ability to learn how point of sale systems and credit card terminals work

Merchant services or banking experience helpful, but not required

• 100% employer-paid medical, dental and vision for employees
• Annual review with raise option
• 22 days Paid Time Off accrued annually, and 4 holidays
• After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
• The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
• Paid Parental Leave
• Up to 6% company matching 401(k) with no vesting period
• Quarterly allowance
• Open concept office with friendly coworkers
• Creative environment where you can make a difference
• Trail Mix Bar