Merchant Services Representative Job at Corporate Tools

Job Description

Our Merchant Services team supports the growth of the Merchant Services portfolio through consultation calls and is responsible for having clients agree to apply for merchant accounts. We take a curious and consultative approach to engage and successfully convert client leads into merchant account applications. We aim to ensure our clients have the most efficient and cost effective products by asking questions to uncover their merchant processing needs. Learning about their unique business helps us to recommend viable solutions to drive their business growth.

Job Responsibility

Placing outbound calls to clients for credit card processing consultations
Consult with merchants to ensure they have the most efficient and cost effective products for their needs
Use consultative sales approach to successfully convert client leads into merchant account applications with credit card processors we partner with
Review merchant processing needs, recommend viable solutions, and drive merchant growth by having clients agree to apply for merchant accounts
Provide superior customer service and relationship management as the department grows
Communicate professionally with clients via phone and email
Timely and professional follow up on pricing quotes
Have fun building something great
Help support other customer service groups as needed

Requirements

Excellent attention to detail
Self motivated and quick learner
Excellent customer service with the ability to listen critically
Must have a strong work ethic and welcome coaching
Knowledge of computers and the ability to navigate systems to gather information
Strong verbal and written communication and problem solving and negotiation skills
Comfortable calling customers and speaking on the phone
Technical aptitude with the ability to learn how point of sale systems and credit card terminals work

Nice to have

Merchant services or banking experience helpful, but not required

What we offer

100% employer-paid medical, dental and vision for employees
Annual review with raise option
22 days Paid Time Off accrued annually, and 4 holidays
After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
Paid Parental Leave
Up to 6% company matching 401(k) with no vesting period
Quarterly allowance
Open concept office with friendly coworkers
Creative environment where you can make a difference
Trail Mix Bar

Corporate Tools - All Job Offers