Merchant Services Lead Digital Product Manager, Wells Fargo

Wells Fargo

Location:
United States, Tempe ▼
Atlanta
Charlotte
Irving
Wilmington

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Merchant Services Lead Digital Product Manager to develop and manage product solutions throughout the product life cycle, from conception to post-launch maintenance. The role involves building strategic frameworks, overseeing product management, delivering complex payment products, and engaging with stakeholders to understand customer needs.

Job Responsibility:

Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics
Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
Oversee overall product management and strategic focus for the most technical, complex and diverse payment products and services
Deliver solutions that are long-term, large scale, and require consideration of market dynamics, trends, regulatory impact, and risk management
Provide support in executing the product owner and overall team’s vision, direction and expertise to leadership on implementing innovative and significant business solutions that are strategically focused for diverse product lines
Articulate product vision, define scope, prioritize backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, upgrading technologies and vendor relationships
Engage with Sales Segment Leaders, Clients, and other stakeholders to understand customer/prospects needs
Understand the competitive landscape, emerging capabilities, existing pain points, etc. to inform the strategy
Engage with leaders, stakeholders, subject matter experts, product owners, vendors, project managers and delivery team companywide
Develop and maintain strategic product roadmaps
Work closely with Sales Support/Marketing to develop go-to-market strategy and ongoing client communication
Provide product expertise on client calls and partner calls as needed to represent our capabilities and/or understand client needs

Requirements:

5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of Merchant Services experience

Nice to have:

Relevant payments experience ideally at an acquirer, merchant service provider, gateway, or point-of-sale company
Extensive experience in the payments space such as POS terminals, payment gateways, tokenization solutions, virtual terminals, B2B payments, integration tools, middleware or other CP/CNP payment related solutions or value-added services
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Excellent verbal, written, collaborative, and interpersonal communication skills with proficiency in building presentations and communications, with ability to simplify complex problems, design, or build strategy
Demonstrated track record of working effectively in a team environment, across all organizational levels, and building superior partnerships with a broad set of partners with other business and functional areas
Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions
Demonstrated track record of effective influencing and collaboration at all levels
Exceptional problem solving abilities
Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
Excellent written and oral communication skills with ability to clearly communicate results
Use of agile tools such as Jira and Confluence
Experience in using Jira and Confluence to track, prioritize and deliver initiatives
Ability to remain focused on value driven initiatives and ability to say no to less value requests
Strong project management and research skills
Ability to provide leadership by coaching, training, collaboration, and mentoring

What we offer:

Competitive salary
robust benefits package
programs to support work-life balance and well-being
community involvement
recognition for being your authentic self
empowerment to grow

Additional Information:

Job Posted:
June 17, 2025

Expiration:
July 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Merchant Services Lead Digital Product Manager