Merchant Services Business Support Specialist

• Participate in profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio
• Provide strategic relationship management and growth opportunities success in the payments processing industry with a deep consultative skill set and experience
• Achieve companywide business objectives, including the annual revenue plan at target margins
• by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
• Establish and maintain a sound internal partnership with respective teams through on-going collaboration and communication
• Implement and support ongoing client strategy and co-coordinating growth opportunities with other parts of Wholesale Payments, Treasury Services
• Understand client needs clearly by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations
• Prepare and deliver business reviews on a cadence provided by the client and provide analysis on strategic client relationships, as well as provide compelling financial and market analysis to support proposals to expand business
• Participate in external industry conferences to ensure market visibility within the identified market segment
• Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
• Collaborate and consult with peers, colleagues, internal partners and managers to resolve issues and achieve goals

2+ years of Merchant Services Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience in merchant services/card business
• Proven ability to execute in a fast-paced environment
• Excellent verbal and written communication skills
• Experience presenting complex information to prospects and clients
• Ability to manage competing priorities

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement