Merchant Services Account Manager

• Provide strategic account management for a designated portfolio of customers in the payments processing industry, delivering deep subject matter expertise and high-touch servicing to ensure client satisfaction and retention
• Achieve companywide business objectives, including the annual revenue plan at target margins
• by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
• Establish and maintain a sound internal partnership with respective teams through on-going collaboration and communication
• Prepare and deliver quarterly business reviews and analysis on strategic client relationships, as well as provide compelling industry updates to support client’s merchant processing environment
• Guide Merchants through complex projects and compliance mandates
• Be a subject matter expert (and stay updated) on all merchant services products and the associated processes to support them
• Act as a principal point of contact for all servicing and operational matters to internal partners, and as the primary servicing contact for the client relationship on behalf of Merchant Services
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

2+ years of Merchant Services Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience in merchant services/card business
• Proven ability to execute in a fast-paced environment
• Excellent verbal and written communication skills
• Experience presenting complex information to prospects and clients
• Ability to manage competing priorities

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement