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Merchant Services Account Manager

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
United States , CHARLOTTE ▼

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Category:
Sales

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Contract Type:
Not provided

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Salary:

68000.00 - 114000.00 USD / Year
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Job Description:

Wells Fargo is seeking a Merchant Services Account Manager to support our government portfolio.

Job Responsibility:

  • Provide strategic account management for a designated portfolio of customers in the payments processing industry, delivering deep subject matter expertise and high-touch servicing to ensure client satisfaction and retention
  • Achieve companywide business objectives, including the annual revenue plan at target margins
  • by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
  • Establish and maintain a sound internal partnership with respective teams through on-going collaboration and communication
  • Prepare and deliver quarterly business reviews and analysis on strategic client relationships, as well as provide compelling industry updates to support client’s merchant processing environment
  • Guide Merchants through complex projects and compliance mandates
  • Be a subject matter expert (and stay updated) on all merchant services products and the associated processes to support them
  • Act as a principal point of contact for all servicing and operational matters to internal partners, and as the primary servicing contact for the client relationship on behalf of Merchant Services
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Requirements:

2+ years of Merchant Services Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice to have:

  • Experience in merchant services/card business
  • Proven ability to execute in a fast-paced environment
  • Excellent verbal and written communication skills
  • Experience presenting complex information to prospects and clients
  • Ability to manage competing priorities
What we offer:
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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