Merchant Sales Operations Jobs

Groupon

Location:
Spain, Valencia

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join Groupon as a Merchant Operations Representative, where you’ll be the behind-the-scenes problem-solver who keeps our merchant partners and Sales Reps smiling. You’ll handle pre-launch checks, tackle inquiries, and team up with amazing people across the company to keep things running smoothly. In this role, you’re not just supporting the mission — you’re powering it by making sure every merchant gets a smooth, friendly, and reliable experience from start to finish.

Job Responsibility:

Answer merchant inquiries via Sales Reps through email — quickly, accurately, and in line with SLAs
Provide clear, solution-oriented support and fix pre-launch deal issues
Collaborate with Sales, Customer Service, Content Ops, Finance, and Risk for seamless experiences
Act as the link between merchants and internal teams, helping identify and eliminate recurring issues
Stay sharp by joining trainings, QA sessions, and team meetings
Become an expert in Groupon’s deal lifecycle and use that knowledge to elevate merchant experience

Requirements:

Excellent communication in German and English
Strong computer skills (MS Office, CRM systems, web tools)
Experience in customer service or operations — especially in global/multilingual environments
Top-tier attention to detail and multitasking abilities
Reliability, flexibility, and comfort in fast-moving remote/hybrid setups
Curiosity, openness to feedback, and a love for continuous growth
Willingness to work rotating shifts when needed

Nice to have:

French is a plus

Additional Information:

Job Posted:
December 09, 2025

Work Type:

Remote work

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Merchant Sales Operations