Merchant Operations Specialist Job at Global-e (Hoboken, NJ)

Product Operations Specialist, Funding

We are looking for a Product Operations Specialist to help us scale operations a...

Location

United States , San Francisco

Salary:

118000.00 - 123000.00 USD / Year

Parafin

Expiration Date

Until further notice

Requirements

3 - 5 years of work experience
2 - 3 years of operational experience working in a fintech startup, bank, or payments company
Strong understanding of payments
Excellent communication skills
Strong quantitative / detail-oriented background
Thrive in an entrepreneurial environment

Job Responsibility

Assist in developing operational solutions to help evaluate complex business risk issues in a fast-paced environment
Find solutions to automate and streamline ops processes, leading efforts to build in-house or find external vendors
Conduct reviews to assess risk factors for high-priority merchants
Troubleshoot and resolve payment issues with our merchants, while providing high-quality service via email and phone
Manage cross-functional work streams with our customer support, data science, compliance, and engineering teams to improve the merchant experience and grow capital originations
Review current processes and provide feedback on how to improve product operations and Parafin as a whole
Work closely with our partners to identify areas of risk and investigate fraudulent behavior
Use data-driven analysis to identify areas of optimization and growth

What we offer

Equity grant
Medical, dental & vision insurance
Unlimited PTO
Work from home flexibility
Commuter benefits
Free lunches
Paid parental leave
401(k)
Employee assistance program

Fulltime

Product Operations Specialist, Servicing

We are looking for a Servicing Specialist to support our merchants each day. Thi...

Location

United States , San Francisco

Salary:

118000.00 - 123000.00 USD / Year

Parafin

Expiration Date

Until further notice

Requirements

2+ years of experience with loan servicing
Strong understanding of payments, ACH failures, and return codes
Fluency in data analysis skills and tools, such as SQL / R / Python
Excellent communication skills
Thrive in an entrepreneurial environment
Data-driven approach to monitoring and optimizing recovery rates
Desire to have an impact, grow your career, and be a game changer in the space for Parafin

Job Responsibility

Investigate and resolve issues in the areas of processing payments, creating alternative payment plans, error handling, and other related tasks to ensure full payment collections
Provide quality service to small business owners via email, SMS, and phone, with a focus on debugging and resolving payment issues
De-escalate scenarios and present resolutions for tough-to-navigate situations
Identify and track payment issues to ensure transparency and decrease missing payments over time
Provide necessary documentation, details, and evidence in a timely manner to ensure all payment issues are addressed
Work with the Customer Support and Funding teams to build feedback loops and processes in servicing customers
Work directly with management and product ops managers for ongoing improvements of the merchant experience, including but not limited to systems, process, and product-level improvements
Work in a startup environment with the goal to strive for improvement with both the quality and method of the interaction with merchants
Review current processes and provide feedback on how to improve the function, question the status quo as well as call out inefficiencies to address
Support other product functions with your specialties as needed

What we offer

Equity grant
Medical, dental & vision insurance
Unlimited PTO
Work from home flexibility
Commuter benefits
Free lunches
Paid parental leave
401(k)
Employee assistance program

Fulltime

E-Commerce Operations Specialist

This role is primarily to oversee and monitor the movement of parcels from the m...

Location

United States , New York

Salary:

60000.00 - 65000.00 USD / Year

Global-e

Expiration Date

Until further notice

Requirements

Bachelor’s Degree preferred
0-2 years’ experience
Strong business and financial acumen
Strong analytical skills
Ability to work effectively as part of a team and independently
Ability to effectively solve problems
Creative and able to adapt quickly to change
Strong written and verbal communication skills
Strong organization and time management
Proven abilities to manage multiple accounts at a time

Job Responsibility

Oversee and monitor the movement of parcels from the merchant through the hub and successfully to the carrier
Actively visit and work within a 3PL environment
Visit merchants to train in the process to their operatives for merchant hub, hybrid and Global-e hub solutions
Liaise with the Tech Team to solve issues
Answer CS queries through Zendesk
Work on all carrier exception reporting

Direct Merchant Program Specialist

The Program Specialist IV (Direct LoB) will own end-to-end operational excellenc...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Fluency in English
business-level Japanese strongly preferred.
Proven ability to analyze operational data, identify root causes, and translate insights into scalable solutions.
Experience in program or project management within a complex, cross-functional environment.
Strong communication and stakeholder management skills, with the ability to influence without authority.
Experience working with or managing BPO/vendor teams, ensuring high-quality execution.
Ability to operate in fast-paced, ambiguous environments and independently drive initiatives from ideation to execution.
Familiarity with operational workflows, product processes, and support ecosystems in high-growth businesses.
Comfortable leveraging AI tools and automation frameworks to drive operational efficiency.

Job Responsibility

Manage program governance for Direct-related initiatives, ensuring smooth launch readiness, scalable adoption, and high-quality merchant and customer experiences.
Drive incident and escalation management, serving as the first-line contact during outages, major campaigns, and merchant-impacting events.
Analyze operational data (CTGs, trends, inflow) to identify issues, propose improvements, and guide cross-functional teams toward actionable solutions.
Develop and maintain standardized operating procedures, training, and documentation to support BPO and partner teams.
Collaborate with Product teams to surface VOC, identify feature gaps, submit bug/UX requests, and influence the roadmap for Japan’s Direct business.
Lead BPO/vendor management for Direct workflows, ensuring performance, quality, and compliance across all support channels.
Support commercial growth initiatives, including retail expansion (Momo, PChome, Yamato), grocery use cases, contract renewals with national merchants, and new delivery models (3W, DP pickup, microDC).
Partner with local and regional leadership to align on strategy, prioritize operational gaps, and ensure Direct LoB projects contribute to 2025 strategic pillars.
Create and present insights to leadership, translating operational data into business impact and recommending structural improvements.

Fulltime

Merchant Acquisition Specialist Intern

Internships at TikTok aim to offer students industry exposure and hands-on exper...

Location

United Kingdom , London

Salary:

Not provided

The Muse

Expiration Date

Until further notice

Requirements

Must be able to commit to a 12-week full-time work period during Summer 2026
Result-oriented and self-motivated, able to balance and manage multiple tasks and apply initiative
Skilled in Tableau/Power BI and MS Office
Currently enrolled in a bachelor's or master's degree
Collaborative and ability to work with multiple stakeholders

Job Responsibility

Support EU seller lead generation, qualification, segmentation, and other lead management tasks using a data-driven approach
Assist the digital channel team in creating in-app notifications, EDMs, banners, H5 pages, and other seller outreach materials
Manage, implement, and monitor seller growth programs, including incentives and championship campaigns, with strong attention to detail and a focus on operational efficiency and budget effectiveness
Help with seller troubleshooting, community engagement, and the development of educational content to drive seller success
Perform additional ad-hoc tasks as needed

What we offer

Health Insurance
Dental Insurance
Vision Insurance
HSA
Life Insurance
Fitness Subsidies
Short-Term Disability
Long-Term Disability
On-Site Gym
Mental Health Benefits

Fulltime

Merchant Onboarding Specialist

We are looking for a Merchant Onboarding Specialist to join our Merchant Operati...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

3 to 5 years experience in a Commercial, Compliance or an Operations role
Strong people skills, a real relationship builder
A driven self-starter who enjoys a fast-paced environment
Able to balance compliance boundaries and commercial opportunities
You are completely fluent in English
You have a good understanding of KYC requirements and processes, with a willingness to deepen your expertise as needed.

Job Responsibility

Understand Adyen’s product offering and advise in the best way how customers can benefit from them
Work closely with Adyen’s commercial teams as well as compliance to ensure a smooth rollout
Become the knowledge expert, own and improve processes related to merchant onboarding
Drive decision making and transparency through data analysis and insights
Educate commercial teams on the latest regulatory, procedural, and scheme compliance changes
Gather insights from Sales, Account Management, and Partnerships teams in regards to the commercial pipeline and translate this to operational needs
Contribute to internal process improvement initiatives to help our business scale.

New

Implementation Specialist

Instabee is looking for a commercially-driven, tech-savvy, and hands-on Implemen...

Location

Sweden , Stockholm

Salary:

Not provided

Instabee

Expiration Date

Until further notice

Requirements

University degree in business, engineering, or a related field
3–5 years of experience in e-commerce or logistics, preferably in implementation, technical account management, or commercial excellence
Understanding of API integrations — hands-on experience with Postman or similar tools is a plus
Excellent communication and presentation skills in English, Swedish and Norwegian
Commercial mindset with a proven ability to shorten time-to-market and improve onboarding processes
Based in Stockholm, with flexibility to travel internationally when required (office-first position)

Job Responsibility

Drive the technical value proposition in complex deal cycles, aligning integration roadmaps with business objectives to remove friction and accelerate merchant launches
Take full ownership of onboarding and integrations for new merchants, ensuring an excellent and seamless launch experience
Partner with commercial teams to accelerate go-to-market timelines, ensuring merchants can quickly leverage Instabee's solutions
Work cross-functionally with tech, product, and operations to simplify complex integrations and solve challenges in real time
Monitor integration and performance data to identify improvement areas and proactively strengthen our processes
Build and maintain strong relationships with merchants that go well beyond launch — acting as a trusted long-term partner

What we offer

Sky-High Office: Modern and newly renovated with a 360-degree view over Stockholm
Puppy Friendly: Bring your dog to work — we've got a whole floor for our furry friends
Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time
Parental Pay for Six Months: Step away from work and provide the best care and love to your little one
A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year

Fulltime

New

Nutrition Specialist - South Taranaki

We’re growing our Nutrition Sales Team and looking for people who live and breat...

Location

New Zealand , Hāwera

Salary:

Not provided

Farmlands Co-operative

Expiration Date

Until further notice

Requirements

Passionate about ruminant nutrition
background in compound feed, blends, or commodities
or experience on-farm and understanding of livestock systems
sales experience is a bonus
ability to build strong, lasting relationships
legal right to work in New Zealand

Job Responsibility

Working hands-on with farming customers to optimise production through tailored nutrition solutions
building strong relationships with merchant teams
providing training and support to deliver more value on-farm

What we offer

Competitive salary + vehicle
sick leave from Day 1
paid birthday leave
leave purchase opportunity
access to learning platform The Greenhouse
LinkedIn Learning with ongoing development opportunities
staff discounts at Farmlands stores
exclusive shareholder offer

Fulltime

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Merchant Operations Specialist

Job Description

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