Merchant Operations Specialist Job at Global-e (Hoboken, NJ)

E-Commerce Operations Specialist

This role is primarily to oversee and monitor the movement of parcels from the m...

Location

United States , New York

Salary:

60000.00 - 65000.00 USD / Year

Global-e

Expiration Date

Until further notice

Requirements

Bachelor’s Degree preferred
0-2 years’ experience
Strong business and financial acumen
Strong analytical skills
Ability to work effectively as part of a team and independently
Ability to effectively solve problems
Creative and able to adapt quickly to change
Strong written and verbal communication skills
Strong organization and time management
Proven abilities to manage multiple accounts at a time

Job Responsibility

Oversee and monitor the movement of parcels from the merchant through the hub and successfully to the carrier
Actively visit and work within a 3PL environment
Visit merchants to train in the process to their operatives for merchant hub, hybrid and Global-e hub solutions
Liaise with the Tech Team to solve issues
Answer CS queries through Zendesk
Work on all carrier exception reporting

Duty Drawback Specialist

Global-e is the leader of global e-commerce enablement for the biggest and most ...

Location

Israel , Petah Tikva

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

BA/BS degree in Business, Law, Logistics, Economics, International Relations, or similar
Strong Excel + working SQL skills – Mandatory
Excellent attention to detail
Strong organizational skills
English proficiency
Ability to prioritize and manage multiple tasks

Job Responsibility

Perform daily operational checks across export/import/return data
Validate eligibility conditions for shipments and merchants
Support onboarding and configuration for new merchants joining the various Duty Drawback programs
Monitor return flows
Prepare documentation packets for claims and audits
Maintain internal trackers for documentation, claim readiness, and audit actions
Handle claim execution tasks
Handle compliance reviews
Coordinate with multiple internal teams to close operational gaps

Marine Safety Specialist

You will join Energy Management business unit that include the supply, trading, ...

Location

Portugal

Salary:

Not provided

Galp

Expiration Date

Until further notice

Requirements

Professional experience: Experience as a Merchant Navy Officer, in the role of Master or Chief Engineer (or equivalent onboard management positions)
Academic background: Bachelor's or Master's degree in Nautical Science, Marine Engineering, Naval Engineering, or equivalent education from recognized institutions (including Naval Academy)
Languages: Proficiency in Portuguese (spoken and written) and fluent English (minimum level C1)
Technical skills: Strong computer skills (MS Office) and familiarity with quality, safety, and security management systems
Certifications: Designated Person Ashore (DPA) recognized by maritime administrations
Accident Investigation Training (classification societies or equivalent)
Security Certification recognized by maritime administrations
Port Facility Security Officer (PFSO) – preferred

Job Responsibility

Ensure the application of the Vetting Manual and the qualification of vessels operating with Galp, including risk assessments in cases of non-compliance
Conduct technical inspections of vessels and support chartering processes (spot and time charter)
Ensure compliance with ISM and ISPS Code requirements, promoting continuous improvement of the Safety Management System (SMS)
Coordinate internal audits and collaborate in external audits, ensuring the effective handling of non-conformities, incidents, and near-misses
Monitor developments in international legislation and regulations (IMO, OCIMF, INTERTANKO, IACS, etc.), incorporating best practices into operations
Manage the interface with maritime authorities, flag administrations, classification societies, and other official entities
Coordinate the implementation and updating of Ship Security Plans, issuing assessments on potential threats and ensuring adequate training of crews
Ensure continuous awareness of operational safety and maritime security among employees

What we offer

Competitive salary and bonus
Health insurance for you and your family
Meal allowance
Holidays, 25 days

Fulltime

Support Manager

We’re hiring experienced, people-focused Support Managers to lead teams of Merch...

Location

Canada

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

Proven experience managing and coaching frontline customer support or high-volume operations
Ability to leverage AI-powered performance analysis tools and established playbooks to drive individual and team outcomes
Demonstrated excellence in coaching to high performance using metrics, delivering feedback, and making results visible
Analytical, data-driven mindset
adept at using support analytics tools
Fluent in support operations, KPI monitoring, and best practices for compliance and operational rigor
Skilled communicator who builds trust, fosters growth, and adapts quickly to change
Committed to building a culture of inclusion, feedback, and continuous improvement
Passionate about empowering teams and merchants through innovation, ownership, and a relentless focus on impact

Job Responsibility

Lead, coach, and mentor a high-performing team of Merchant Support Specialists, focusing on their delivery of exceptional service for merchants
Use AI-powered tools, data, and established playbooks to monitor, assess, document and improve Specialist and team performance
deliver immediate, actionable feedback and set clear, visible standards for growth
Guide Specialists in resolving complex and sensitive merchant issues, driving for first-contact resolution and ensuring the team is focused on actions with the greatest direct merchant impact
Regularly facilitate team meetings and 1:1s to communicate expectations, create development plans, and keep Specialists informed and adaptable as processes, technologies, and product offerings evolve
Monitor KPIs and leverage data to identify merchant experience opportunities, prioritize merchant-critical issues, and differentiate team and individual impact using performance metrics
Foster a collaborative, inclusive, and agile team culture rooted in feedback, learning, and accountability
Stay closely connected to support operations by using Specialist tools, periodically handling live merchant interactions, and sharing feedback to improve tools and processes
Collaborate across teams with managers and internal partners to drive continuous improvement in support tools, practices, and outcomes
Ensure Specialists meet documentation, privacy, security, and training requirements - turning mistakes into learning, staying current with innovations, and making decisions that put Shopify’s mission first

Field Food Service Specialist

Field Food Service Specialist position responsible for supervising training and ...

Location

United States of America , Tampa, Florida

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

High school diploma or GED preferred
Ability to sit for long periods of time
Operate computer keyboard and mouse for data entry
View computer monitor
Hear and speak via telephone
Reach forward and/or overhead
Occasionally lift up to 20 pounds

Job Responsibility

Supervise training and educating store teams on product offerings with emphasis on Food Safety and Quality Assurance
Supervise new store start-ups and remodels for Foodservice
Address issues in stores in real-time and provide immediate solutions
Visit all assigned stores on set schedule for food safe-quality assurance monitoring
Conduct trouble-shooting seminars for equipment and process issues
Act as central contact person for stores regarding food service categories
Collaborate with Category Managers, BU leadership, store leadership, Food Service vendors and merchant experts
Coach and monitor under-performing stores for improvement
Partner with District Managers for market opportunities and needs
Oversee new food service projects based on BU initiatives

Fulltime

Merchant Onboarding Specialist

We are looking for a Merchant Onboarding Specialist to join our Merchant Operati...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

3 to 5 years experience in a Commercial, Compliance or an Operations role
Strong people skills, a real relationship builder
A driven self-starter who enjoys a fast-paced environment
Able to balance compliance boundaries and commercial opportunities
You are completely fluent in English
You have a good understanding of KYC requirements and processes, with a willingness to deepen your expertise as needed.

Job Responsibility

Understand Adyen’s product offering and advise in the best way how customers can benefit from them
Work closely with Adyen’s commercial teams as well as compliance to ensure a smooth rollout
Become the knowledge expert, own and improve processes related to merchant onboarding
Drive decision making and transparency through data analysis and insights
Educate commercial teams on the latest regulatory, procedural, and scheme compliance changes
Gather insights from Sales, Account Management, and Partnerships teams in regards to the commercial pipeline and translate this to operational needs
Contribute to internal process improvement initiatives to help our business scale.

New

Program Specialist - Groceries (LATAM)

The Community Operations organization at Uber delivers world-class support to ri...

Location

Mexico , Mexico City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Operational Execution: organizational skills with a 'finisher' mindset
ability to manage multiple workstreams simultaneously and execute tasks with high attention to detail
Problem Solving: Ability to navigate ambiguous problems and propose clear, actionable paths where processes are not yet fully defined
Customer Centricity: A mindset that prioritizes the customer experience, ensuring that support treatments are designed to drive customer success
Data Literacy: Data-driven approach with the ability to maintain, update, and interpret dashboards using Google Sheets/Excel to track program health
Communication & Collaboration: 100% fluency in English. Ability to work effectively with partners cross functionally

Job Responsibility

Support in End-to-End Program Execution: Support the team lead implement high-visibility, cross-functional initiatives that improve merchant support performance and scalability, including deep-dives into merchant experience flows to identify and close operational gaps
Standardize & Optimize Processes: Act as the go-to expert for merchant workflows (catalog, onboarding, and general experience), proactively testing experience flows and automations, identifying friction points, and implementing scalable solutions to improve quality, CSAT, and operational KPIs
Own BPO Program Governance: Ensure operational excellence across BPO and COE teams by staying close to day-to-day execution, monitoring adherence to standards, and quickly identifying and resolving bugs or experience breakdowns impacting merchants
Translate Data into Action: Monitor program health through reporting and dashboards, conduct deep-dives into merchant support performance, and provide structured insights and recommendations to regional leadership
Lead Cross-Functional Coordination: Partner with Product, Content, L&D, Vendor Management, and Regional CommOps to successfully launch initiatives, refine experience design, and ensure alignment across markets in LATAM
Ensure Operational Readiness for Change: Review PRDs, assess impact to CommOps, and drive readiness plans for product launches or process changes affecting the merchant experience

Head of Payments Operations

PhorestPay is one of the fastest-growing and most strategically important parts ...

Location

Ireland

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, or risk, including senior leadership experience
Deep expertise in payments processing, merchant acquiring, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models in fast-growing environments
Highly data-driven with strong KPI design and analytical decision-making
Strong stakeholder leader and excellent collaborator with the ability to influence without authority and inspire cross-functional alignment
A people-first values-led leader who develops talent, builds future leaders, and nurtures a collaborative, high-trust team culture
Strategic Leadership and strong executive presence, balancing customer experience, aligning risk and commercial outcomes

Job Responsibility

Set the global payments & risk operations strategy, ensuring reliability, compliance, and best-in-class customer experience across all regions
Lead, mentor, and grow a team of payments operations specialists, fostering a high-trust, high-performance culture
Influence and uplift regional teams through strong cross-functional relationships, coaching, and clear operating expectations
Collaborate deeply with Product, R&D, and Customer Operations to embed payments and risk into the full customer journey
Build a data-driven operational framework that improves resilience, efficiency, and regional capability
Own and manage strategic relationships with key payments partners (e.g., Stripe), managing contracts, performance, and governance
Accountable for global operational performance across key metrics such as: Merchant onboarding (e.g., Time to First Transaction, adoption/attach rate), Fraud & risk outcomes (fraud rate, chargebacks, revenue protection), Payment reliability & efficiency (success rates, automation adoption, incident reduction), Customer experience indicators (payments-related VoC themes and issue resolution)
Lead: Global incident management and operational governance, Continuous improvement, automation, and workflow optimisation, Accuracy, accessibility, and analytical use of payments data, Strategic initiatives that keep PhorestPay ahead of industry and regulatory trends

What we offer

private healthcare
2 Wellness Days
an employee assistance program
a free online GP service
competitive Compensation
an Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
a bike to work scheme

Merchant Operations Specialist

Global-e

Location:
United States , Hoboken, NJ

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Description:

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Job Posted:March 20, 2026

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