Merchant Onboarding Specialist Job at Adyen (Singapore)

Boarding and Applications Specialist

As a Boarding and Applications Specialist, you’ll play a key role in creating a ...

Location

United States , Birmingham

Salary:

45000.00 - 53783.28 USD / Year

Daxko

Expiration Date

Until further notice

Requirements

Bachelor’s degree
2+ years of customer service experience
1+ year working with credit card processing, ACH processing, banks, or fintech
Proficiency with PC tools and systems
Demonstrated success managing complex financial or operational projects
Experience resolving customer escalations

Job Responsibility

Partner with Sales to gather pre-application information
Collect and verify required merchant documentation
Perform initial underwriting checks following processor/vendor KYC guidelines
Accurately board new merchant accounts to increase first-entry approval rates
Serve as the liaison between merchants and processors to secure timely approvals
Troubleshoot and resolve merchant account configuration issues
Support and de-escalate situations with frustrated merchants using patience, clarity, and empathy
Build strong collaborative relationships across internal teams to meet launch timelines
Maintain expert-level knowledge of processor/vendor products, platforms, and systems
Become a trusted expert on Daxko’s payments products and services

What we offer

Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
Casual work environments
Remote work

Fulltime

Customer Support Specialist

The Customer Support Analyst II plays a vital role in providing exceptional tech...

Location

Germany , Munich

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

2-3 years of experience in a customer support role, preferably within the payments or financial technology industry
Proven ability to troubleshoot and resolve complex technical and functional issues
Strong understanding of payment processing concepts, including local payment methods
Excellent problem-solving, analytical, and critical-thinking skills
Exceptional written and verbal communication skills in English
Proficiency in using support ticketing systems (Zendesk, Freshdesk)
Strong customer-centric approach with a genuine desire to help and advocate for clients
Ability to work as a team as part of a global, cross-functional team
Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment

Job Responsibility

Configure and onboard merchants of our PSP clients for various payment methods
Configure merchants of our PSP clients
Assist with the technical setup of our PSPs
Understand and take ownership of the merchant onboarding lifecycle from beginning to end, facilitating merchant activation and revenue generation
Be involved in the full client lifecycle, from pricing structure approval to setup in PPRO systems, to ensure fast activation
Assist PPRO clients with follow-up questions related to client and merchant onboarding requests
Troubleshoot client issues and open Jira tickets to report errors to relevant teams
Handle requests from acquiring partners and coordinate with the respective clients
Proactively follow up on raised items within a reasonable timeframe
Advise clients on billing and reconciliation issues, collaborating with relevant departments

What we offer

Hybrid working - 3 days / week on site expectation
30-day holiday allowance
Work from abroad policy, enabling employees to work remotely for up to another 30 days per year
€500 annual budget for professional growth
Leadership cafés, on-the-job training
Accident insurance
Disability insurance
Direct insurance (bAV)
Travel insurance
Enhanced family leave

Fulltime

Customer Support Specialist

The Customer Support Analyst II plays a vital role in providing exceptional tech...

Location

Mexico , Mexico City

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

2-3 years of experience in a customer support role, preferably within the payments or financial technology industry
Proven ability to troubleshoot and resolve complex technical and functional issues
Strong understanding of payment processing concepts, including local payment methods
Excellent problem-solving, analytical, and critical-thinking skills
Exceptional written and verbal communication skills in English
Proficiency in using support ticketing systems (Zendesk, Freshdesk)
Strong customer-centric approach with a genuine desire to help and advocate for clients
Ability to work as a team as part of a global, cross-functional team
Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment

Job Responsibility

Configure and onboard merchants of our PSP clients for various payment methods
Configure merchants of our PSP clients
Assist with the technical setup of our PSPs
Understand and take ownership of the merchant onboarding lifecycle from beginning to end, facilitating merchant activation and revenue generation
Be involved in the full client lifecycle, from pricing structure approval to setup in PPRO systems, to ensure fast activation
Assist PPRO clients with follow-up questions related to client and merchant onboarding requests
Troubleshoot client issues and open Jira tickets to report errors to relevant teams
Handle requests from acquiring partners and coordinate with the respective clients
Proactively follow up on raised items within a reasonable timeframe
Advise clients on billing and reconciliation issues, collaborating with relevant departments

What we offer

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation
work from abroad policy, enabling employees to work remotely for up to another 30 days per year
Learning and Development - We offer a 7,000 MXN annual budget to support your professional growth
leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role
Meal vouchers- SiVale - MXN 3000 per month
Insurance- including major and minor health insurance (including dental insurance) + life insurance and travel insurance
Enhance Family Leave
Gym membership - PPRO helps contribute towards the costs of your gym membership
Mental Health Platform - provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more
office in a WeWork building nearby Angel de la Reforma

Fulltime

New

Merchant Services Service and Implementation Specialist - Linga

Embrace the opportunity to become a Merchant Services Service and Implementation...

Location

United States of America , Naples

Salary:

Not provided

LINGA

Expiration Date

Until further notice

Requirements

expertise in PCI compliance
expertise in POS systems
expertise in client onboarding

Job Responsibility

delivering seamless account management and customer service
ensuring a positive experience for our members

Duty Drawback Specialist

Global-e is the leader of global e-commerce enablement for the biggest and most ...

Location

Israel , Petah Tikva

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

BA/BS degree in Business, Law, Logistics, Economics, International Relations, or similar
Strong Excel + working SQL skills – Mandatory
Excellent attention to detail
Strong organizational skills
English proficiency
Ability to prioritize and manage multiple tasks

Job Responsibility

Perform daily operational checks across export/import/return data
Validate eligibility conditions for shipments and merchants
Support onboarding and configuration for new merchants joining the various Duty Drawback programs
Monitor return flows
Prepare documentation packets for claims and audits
Maintain internal trackers for documentation, claim readiness, and audit actions
Handle claim execution tasks
Handle compliance reviews
Coordinate with multiple internal teams to close operational gaps

Marine Safety Specialist

You will join Energy Management business unit that include the supply, trading, ...

Location

Portugal

Salary:

Not provided

Galp

Expiration Date

Until further notice

Requirements

Professional experience: Experience as a Merchant Navy Officer, in the role of Master or Chief Engineer (or equivalent onboard management positions)
Academic background: Bachelor's or Master's degree in Nautical Science, Marine Engineering, Naval Engineering, or equivalent education from recognized institutions (including Naval Academy)
Languages: Proficiency in Portuguese (spoken and written) and fluent English (minimum level C1)
Technical skills: Strong computer skills (MS Office) and familiarity with quality, safety, and security management systems
Certifications: Designated Person Ashore (DPA) recognized by maritime administrations
Accident Investigation Training (classification societies or equivalent)
Security Certification recognized by maritime administrations
Port Facility Security Officer (PFSO) – preferred

Job Responsibility

Ensure the application of the Vetting Manual and the qualification of vessels operating with Galp, including risk assessments in cases of non-compliance
Conduct technical inspections of vessels and support chartering processes (spot and time charter)
Ensure compliance with ISM and ISPS Code requirements, promoting continuous improvement of the Safety Management System (SMS)
Coordinate internal audits and collaborate in external audits, ensuring the effective handling of non-conformities, incidents, and near-misses
Monitor developments in international legislation and regulations (IMO, OCIMF, INTERTANKO, IACS, etc.), incorporating best practices into operations
Manage the interface with maritime authorities, flag administrations, classification societies, and other official entities
Coordinate the implementation and updating of Ship Security Plans, issuing assessments on potential threats and ensuring adequate training of crews
Ensure continuous awareness of operational safety and maritime security among employees

What we offer

Competitive salary and bonus
Health insurance for you and your family
Meal allowance
Holidays, 25 days

Fulltime

Head of Payments Operations

PhorestPay is one of the fastest-growing and most strategically important parts ...

Location

Ireland

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, or risk, including senior leadership experience
Deep expertise in payments processing, merchant acquiring, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models in fast-growing environments
Highly data-driven with strong KPI design and analytical decision-making
Strong stakeholder leader and excellent collaborator with the ability to influence without authority and inspire cross-functional alignment
A people-first values-led leader who develops talent, builds future leaders, and nurtures a collaborative, high-trust team culture
Strategic Leadership and strong executive presence, balancing customer experience, aligning risk and commercial outcomes

Job Responsibility

Set the global payments & risk operations strategy, ensuring reliability, compliance, and best-in-class customer experience across all regions
Lead, mentor, and grow a team of payments operations specialists, fostering a high-trust, high-performance culture
Influence and uplift regional teams through strong cross-functional relationships, coaching, and clear operating expectations
Collaborate deeply with Product, R&D, and Customer Operations to embed payments and risk into the full customer journey
Build a data-driven operational framework that improves resilience, efficiency, and regional capability
Own and manage strategic relationships with key payments partners (e.g., Stripe), managing contracts, performance, and governance
Accountable for global operational performance across key metrics such as: Merchant onboarding (e.g., Time to First Transaction, adoption/attach rate), Fraud & risk outcomes (fraud rate, chargebacks, revenue protection), Payment reliability & efficiency (success rates, automation adoption, incident reduction), Customer experience indicators (payments-related VoC themes and issue resolution)
Lead: Global incident management and operational governance, Continuous improvement, automation, and workflow optimisation, Accuracy, accessibility, and analytical use of payments data, Strategic initiatives that keep PhorestPay ahead of industry and regulatory trends

What we offer

private healthcare
2 Wellness Days
an employee assistance program
a free online GP service
competitive Compensation
an Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
a bike to work scheme

French Market Manager

A fantastic opportunity to join this high growth, entrepreneurial online travel ...

Location

United Kingdom , London

Salary:

50000.00 - 59999.00 GBP / Year

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

MUST be fluent (native or professional level) in French language
Experience working in the online travel, hospitality or ecommerce sector in sales, account management, market management or supplier relations
Excellent sales techniques including client pitches, commercial negotiations, consultative selling and closing deals
Sound interpersonal and communication skills
Ability to undertake market research, analyse and interpret data

Job Responsibility

Identify new potential merchants / suppliers that could be listed on the platform such as tour providers, attractions and unique experiences
Negotiate commercial terms and onboard new partners
Account manage a portfolio of existing suppliers, seeking specialist promotions and availabilities to help drive sales whilst ensuring a mutually beneficial partnership
Gather key market insights and research new opportunities, competitors, pricing and trends
Work with cross functional teams in marketing, tech, product and customer service to maximise sales, enhance customer experience and drive repeat business

What we offer

Annual bonus
Hybrid or remote working in London (England), Barcelona (Spain), Berlin (Germany) or Amsterdam (Holland)

Fulltime

Merchant Onboarding Specialist

Adyen

Location:
Singapore , Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 04, 2026

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Job Description:

Job Responsibility:

Requirements:

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