Merchant Onboarding Specialist Job at Adyen (Singapore)

Boarding and Applications Specialist

As a Boarding and Applications Specialist, you’ll play a key role in creating a ...

Location

United States , Birmingham

Salary:

45000.00 - 53783.28 USD / Year

Daxko

Expiration Date

Until further notice

Requirements

Bachelor’s degree
2+ years of customer service experience
1+ year working with credit card processing, ACH processing, banks, or fintech
Proficiency with PC tools and systems
Demonstrated success managing complex financial or operational projects
Experience resolving customer escalations

Job Responsibility

Partner with Sales to gather pre-application information
Collect and verify required merchant documentation
Perform initial underwriting checks following processor/vendor KYC guidelines
Accurately board new merchant accounts to increase first-entry approval rates
Serve as the liaison between merchants and processors to secure timely approvals
Troubleshoot and resolve merchant account configuration issues
Support and de-escalate situations with frustrated merchants using patience, clarity, and empathy
Build strong collaborative relationships across internal teams to meet launch timelines
Maintain expert-level knowledge of processor/vendor products, platforms, and systems
Become a trusted expert on Daxko’s payments products and services

What we offer

Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
Casual work environments
Remote work

Fulltime

New

Customer Support Specialist

The Customer Support Analyst II plays a vital role in providing exceptional tech...

Location

Germany , Munich

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

2-3 years of experience in a customer support role, preferably within the payments or financial technology industry
Proven ability to troubleshoot and resolve complex technical and functional issues
Strong understanding of payment processing concepts, including local payment methods
Excellent problem-solving, analytical, and critical-thinking skills
Exceptional written and verbal communication skills in English
Proficiency in using support ticketing systems (Zendesk, Freshdesk)
Strong customer-centric approach with a genuine desire to help and advocate for clients
Ability to work as a team as part of a global, cross-functional team
Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment

Job Responsibility

Configure and onboard merchants of our PSP clients for various payment methods
Configure merchants of our PSP clients
Assist with the technical setup of our PSPs
Understand and take ownership of the merchant onboarding lifecycle from beginning to end, facilitating merchant activation and revenue generation
Be involved in the full client lifecycle, from pricing structure approval to setup in PPRO systems, to ensure fast activation
Assist PPRO clients with follow-up questions related to client and merchant onboarding requests
Troubleshoot client issues and open Jira tickets to report errors to relevant teams
Handle requests from acquiring partners and coordinate with the respective clients
Proactively follow up on raised items within a reasonable timeframe
Advise clients on billing and reconciliation issues, collaborating with relevant departments

What we offer

Hybrid working - 3 days / week on site expectation
30-day holiday allowance
Work from abroad policy, enabling employees to work remotely for up to another 30 days per year
€500 annual budget for professional growth
Leadership cafés, on-the-job training
Accident insurance
Disability insurance
Direct insurance (bAV)
Travel insurance
Enhanced family leave

Fulltime

New

Customer Support Specialist

The Customer Support Analyst II plays a vital role in providing exceptional tech...

Location

Mexico , Mexico City

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

2-3 years of experience in a customer support role, preferably within the payments or financial technology industry
Proven ability to troubleshoot and resolve complex technical and functional issues
Strong understanding of payment processing concepts, including local payment methods
Excellent problem-solving, analytical, and critical-thinking skills
Exceptional written and verbal communication skills in English
Proficiency in using support ticketing systems (Zendesk, Freshdesk)
Strong customer-centric approach with a genuine desire to help and advocate for clients
Ability to work as a team as part of a global, cross-functional team
Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment

Job Responsibility

Configure and onboard merchants of our PSP clients for various payment methods
Configure merchants of our PSP clients
Assist with the technical setup of our PSPs
Understand and take ownership of the merchant onboarding lifecycle from beginning to end, facilitating merchant activation and revenue generation
Be involved in the full client lifecycle, from pricing structure approval to setup in PPRO systems, to ensure fast activation
Assist PPRO clients with follow-up questions related to client and merchant onboarding requests
Troubleshoot client issues and open Jira tickets to report errors to relevant teams
Handle requests from acquiring partners and coordinate with the respective clients
Proactively follow up on raised items within a reasonable timeframe
Advise clients on billing and reconciliation issues, collaborating with relevant departments

What we offer

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation
work from abroad policy, enabling employees to work remotely for up to another 30 days per year
Learning and Development - We offer a 7,000 MXN annual budget to support your professional growth
leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role
Meal vouchers- SiVale - MXN 3000 per month
Insurance- including major and minor health insurance (including dental insurance) + life insurance and travel insurance
Enhance Family Leave
Gym membership - PPRO helps contribute towards the costs of your gym membership
Mental Health Platform - provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more
office in a WeWork building nearby Angel de la Reforma

Fulltime

Duty Drawback Specialist

Global-e is the leader of global e-commerce enablement for the biggest and most ...

Location

Israel , Petah Tikva

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

BA/BS degree in Business, Law, Logistics, Economics, International Relations, or similar
Strong Excel + working SQL skills – Mandatory
Excellent attention to detail
Strong organizational skills
English proficiency
Ability to prioritize and manage multiple tasks

Job Responsibility

Perform daily operational checks across export/import/return data
Validate eligibility conditions for shipments and merchants
Support onboarding and configuration for new merchants joining the various Duty Drawback programs
Monitor return flows
Prepare documentation packets for claims and audits
Maintain internal trackers for documentation, claim readiness, and audit actions
Handle claim execution tasks
Handle compliance reviews
Coordinate with multiple internal teams to close operational gaps

Marine Safety Specialist

You will join Energy Management business unit that include the supply, trading, ...

Location

Portugal

Salary:

Not provided

Galp

Expiration Date

Until further notice

Requirements

Professional experience: Experience as a Merchant Navy Officer, in the role of Master or Chief Engineer (or equivalent onboard management positions)
Academic background: Bachelor's or Master's degree in Nautical Science, Marine Engineering, Naval Engineering, or equivalent education from recognized institutions (including Naval Academy)
Languages: Proficiency in Portuguese (spoken and written) and fluent English (minimum level C1)
Technical skills: Strong computer skills (MS Office) and familiarity with quality, safety, and security management systems
Certifications: Designated Person Ashore (DPA) recognized by maritime administrations
Accident Investigation Training (classification societies or equivalent)
Security Certification recognized by maritime administrations
Port Facility Security Officer (PFSO) – preferred

Job Responsibility

Ensure the application of the Vetting Manual and the qualification of vessels operating with Galp, including risk assessments in cases of non-compliance
Conduct technical inspections of vessels and support chartering processes (spot and time charter)
Ensure compliance with ISM and ISPS Code requirements, promoting continuous improvement of the Safety Management System (SMS)
Coordinate internal audits and collaborate in external audits, ensuring the effective handling of non-conformities, incidents, and near-misses
Monitor developments in international legislation and regulations (IMO, OCIMF, INTERTANKO, IACS, etc.), incorporating best practices into operations
Manage the interface with maritime authorities, flag administrations, classification societies, and other official entities
Coordinate the implementation and updating of Ship Security Plans, issuing assessments on potential threats and ensuring adequate training of crews
Ensure continuous awareness of operational safety and maritime security among employees

What we offer

Competitive salary and bonus
Health insurance for you and your family
Meal allowance
Holidays, 25 days

Fulltime

Head of Payments Operations

PhorestPay is one of the fastest-growing and most strategically important parts ...

Location

Ireland

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, or risk, including senior leadership experience
Deep expertise in payments processing, merchant acquiring, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models in fast-growing environments
Highly data-driven with strong KPI design and analytical decision-making
Strong stakeholder leader and excellent collaborator with the ability to influence without authority and inspire cross-functional alignment
A people-first values-led leader who develops talent, builds future leaders, and nurtures a collaborative, high-trust team culture
Strategic Leadership and strong executive presence, balancing customer experience, aligning risk and commercial outcomes

Job Responsibility

Set the global payments & risk operations strategy, ensuring reliability, compliance, and best-in-class customer experience across all regions
Lead, mentor, and grow a team of payments operations specialists, fostering a high-trust, high-performance culture
Influence and uplift regional teams through strong cross-functional relationships, coaching, and clear operating expectations
Collaborate deeply with Product, R&D, and Customer Operations to embed payments and risk into the full customer journey
Build a data-driven operational framework that improves resilience, efficiency, and regional capability
Own and manage strategic relationships with key payments partners (e.g., Stripe), managing contracts, performance, and governance
Accountable for global operational performance across key metrics such as: Merchant onboarding (e.g., Time to First Transaction, adoption/attach rate), Fraud & risk outcomes (fraud rate, chargebacks, revenue protection), Payment reliability & efficiency (success rates, automation adoption, incident reduction), Customer experience indicators (payments-related VoC themes and issue resolution)
Lead: Global incident management and operational governance, Continuous improvement, automation, and workflow optimisation, Accuracy, accessibility, and analytical use of payments data, Strategic initiatives that keep PhorestPay ahead of industry and regulatory trends

What we offer

private healthcare
2 Wellness Days
an employee assistance program
a free online GP service
competitive Compensation
an Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
a bike to work scheme

Payments Development Representative

The Payments Development Representative is responsible for driving adoption of T...

Location

United States , Houston

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

Minimum of 2 years experience in payments sales, merchant services, or sales development
Strong understanding of outbound sales motions in a quota environment
Proven ability to handle objections with shop owners and decision makers
Excellent communication skills with a customer first mindset
Strong organizational skills and ability to manage a high volume book of business
Experience using Salesforce or equivalent CRM
Ability to collaborate cross functionally with Sales, Operations, and Fintech

Job Responsibility

Contact existing Tekmetric customers to educate them on the integrated payments experience and drive demo attendance
Manage a high volume of outbound calls and Outreach sequences using a prioritized list provided by Payments leadership
Book attended demos with Payments Specialists and ensure clear, accurate handoffs
Maintain clean and detailed records in Salesforce for every account touch
Support the customer journey by following structured outreach, reminders, and follow ups
Provide insights from conversations to improve targeting, messaging, and activation workflows
Collaborate daily with Payments Specialists, Fintech leadership, Demand Gen, and Sales Development
Ensure every customer receives a positive and consistent Tekmetric experience
Assist with onboarding coordination for shops that self sign up for integrated payments

What we offer

Enjoy the flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness allowance up to $60/month

Fulltime

Retention Specialist

As a Retention Specialist, you’ll bring energy, assertiveness, and a client-firs...

Location

Poland , Krakow

Salary:

8100.00 - 10100.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders
Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach
Impeccable emotional intelligence and customer service skills including strong written and verbal communication
Ability to manage multiple clients, cases, and projects in a fast-paced environment
Background in client retention, account management, or customer success with measurable success
Solutions-oriented and proactive mindset with strong problem-solving skills
Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment
1–3 years of relevant retention experience in account management, support, or retention
Background in payment processing and/or software solutions
1-3 years preferred working in the payment processing and/or software solutions industries

Job Responsibility

Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy
Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state
Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn
Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts
Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction
Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue
Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks
Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth
Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement
Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Merchant Onboarding Specialist

Adyen

Location:
Singapore , Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 04, 2026

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Location:Singapore , Singapore

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Posted:
January 04, 2026