CrawlJobs Logo

Merchant Onboarding Specialist

adyen.com Logo

Adyen

Location Icon

Location:
Singapore , Singapore

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a Merchant Onboarding Specialist to join our Merchant Operations department. You will be working closely with Underwriting, Sales, Account Management, Compliance, and other teams. In this role you will be responsible for performing assessments on a customer's needs relating to onboarding onto the Adyen platform, whilst keeping relevant compliance guidelines and scalability in mind. As a highly regulated company, we adhere to various rules and regulations to grow our business with a healthy portfolio of merchants. A large part of this role is facilitating our growth by scaling internal processes, focusing on continuous optimization and automation, and building relationships with customers and internal teams.

Job Responsibility:

  • Understand Adyen’s product offering and advise in the best way how customers can benefit from them
  • Work closely with Adyen’s commercial teams as well as compliance to ensure a smooth rollout
  • Become the knowledge expert, own and improve processes related to merchant onboarding
  • Drive decision making and transparency through data analysis and insights
  • Educate commercial teams on the latest regulatory, procedural, and scheme compliance changes
  • Gather insights from Sales, Account Management, and Partnerships teams in regards to the commercial pipeline and translate this to operational needs
  • Contribute to internal process improvement initiatives to help our business scale.

Requirements:

  • 3 to 5 years experience in a Commercial, Compliance or an Operations role
  • Strong people skills, a real relationship builder
  • A driven self-starter who enjoys a fast-paced environment
  • Able to balance compliance boundaries and commercial opportunities
  • You are completely fluent in English
  • You have a good understanding of KYC requirements and processes, with a willingness to deepen your expertise as needed.

Additional Information:

Job Posted:
January 04, 2026

Work Type:
On-site work
Icon
Adyen - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Merchant Onboarding Specialist

Boarding and Applications Specialist

As a Boarding and Applications Specialist, you’ll play a key role in creating a ...
Location
Location
United States , Birmingham
Salary
Salary:
45000.00 - 53783.28 USD / Year
daxko.com Logo
Daxko
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree
  • 2+ years of customer service experience
  • 1+ year working with credit card processing, ACH processing, banks, or fintech
  • Proficiency with PC tools and systems
  • Demonstrated success managing complex financial or operational projects
  • Experience resolving customer escalations
Job Responsibility
Job Responsibility
  • Partner with Sales to gather pre-application information
  • Collect and verify required merchant documentation
  • Perform initial underwriting checks following processor/vendor KYC guidelines
  • Accurately board new merchant accounts to increase first-entry approval rates
  • Serve as the liaison between merchants and processors to secure timely approvals
  • Troubleshoot and resolve merchant account configuration issues
  • Support and de-escalate situations with frustrated merchants using patience, clarity, and empathy
  • Build strong collaborative relationships across internal teams to meet launch timelines
  • Maintain expert-level knowledge of processor/vendor products, platforms, and systems
  • Become a trusted expert on Daxko’s payments products and services
What we offer
What we offer
  • Flexible paid time off
  • Affordable health, dental, and vision insurance options
  • Monthly fitness reimbursement
  • 401(k) matching
  • New-Parent Paid Leave
  • Casual work environments
  • Remote work
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

The Customer Support Analyst II plays a vital role in providing exceptional tech...
Location
Location
Germany , Munich
Salary
Salary:
Not provided
ppro.com Logo
PPRO GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-3 years of experience in a customer support role, preferably within the payments or financial technology industry
  • Proven ability to troubleshoot and resolve complex technical and functional issues
  • Strong understanding of payment processing concepts, including local payment methods
  • Excellent problem-solving, analytical, and critical-thinking skills
  • Exceptional written and verbal communication skills in English
  • Proficiency in using support ticketing systems (Zendesk, Freshdesk)
  • Strong customer-centric approach with a genuine desire to help and advocate for clients
  • Ability to work as a team as part of a global, cross-functional team
  • Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment
Job Responsibility
Job Responsibility
  • Configure and onboard merchants of our PSP clients for various payment methods
  • Configure merchants of our PSP clients
  • Assist with the technical setup of our PSPs
  • Understand and take ownership of the merchant onboarding lifecycle from beginning to end, facilitating merchant activation and revenue generation
  • Be involved in the full client lifecycle, from pricing structure approval to setup in PPRO systems, to ensure fast activation
  • Assist PPRO clients with follow-up questions related to client and merchant onboarding requests
  • Troubleshoot client issues and open Jira tickets to report errors to relevant teams
  • Handle requests from acquiring partners and coordinate with the respective clients
  • Proactively follow up on raised items within a reasonable timeframe
  • Advise clients on billing and reconciliation issues, collaborating with relevant departments
What we offer
What we offer
  • Hybrid working - 3 days / week on site expectation
  • 30-day holiday allowance
  • Work from abroad policy, enabling employees to work remotely for up to another 30 days per year
  • €500 annual budget for professional growth
  • Leadership cafés, on-the-job training
  • Accident insurance
  • Disability insurance
  • Direct insurance (bAV)
  • Travel insurance
  • Enhanced family leave
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

The Customer Support Analyst II plays a vital role in providing exceptional tech...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
ppro.com Logo
PPRO GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-3 years of experience in a customer support role, preferably within the payments or financial technology industry
  • Proven ability to troubleshoot and resolve complex technical and functional issues
  • Strong understanding of payment processing concepts, including local payment methods
  • Excellent problem-solving, analytical, and critical-thinking skills
  • Exceptional written and verbal communication skills in English
  • Proficiency in using support ticketing systems (Zendesk, Freshdesk)
  • Strong customer-centric approach with a genuine desire to help and advocate for clients
  • Ability to work as a team as part of a global, cross-functional team
  • Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment
Job Responsibility
Job Responsibility
  • Configure and onboard merchants of our PSP clients for various payment methods
  • Configure merchants of our PSP clients
  • Assist with the technical setup of our PSPs
  • Understand and take ownership of the merchant onboarding lifecycle from beginning to end, facilitating merchant activation and revenue generation
  • Be involved in the full client lifecycle, from pricing structure approval to setup in PPRO systems, to ensure fast activation
  • Assist PPRO clients with follow-up questions related to client and merchant onboarding requests
  • Troubleshoot client issues and open Jira tickets to report errors to relevant teams
  • Handle requests from acquiring partners and coordinate with the respective clients
  • Proactively follow up on raised items within a reasonable timeframe
  • Advise clients on billing and reconciliation issues, collaborating with relevant departments
What we offer
What we offer
  • Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation
  • work from abroad policy, enabling employees to work remotely for up to another 30 days per year
  • Learning and Development - We offer a 7,000 MXN annual budget to support your professional growth
  • leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role
  • Meal vouchers- SiVale - MXN 3000 per month
  • Insurance- including major and minor health insurance (including dental insurance) + life insurance and travel insurance
  • Enhance Family Leave
  • Gym membership - PPRO helps contribute towards the costs of your gym membership
  • Mental Health Platform - provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more
  • office in a WeWork building nearby Angel de la Reforma
  • Fulltime
Read More
Arrow Right

Merchant Services Service and Implementation Specialist - Linga

Embrace the opportunity to become a Merchant Services Service and Implementation...
Location
Location
United States of America , Naples
Salary
Salary:
Not provided
LINGA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • expertise in PCI compliance
  • expertise in POS systems
  • expertise in client onboarding
Job Responsibility
Job Responsibility
  • delivering seamless account management and customer service
  • ensuring a positive experience for our members
Read More
Arrow Right

Duty Drawback Specialist

Global-e is the leader of global e-commerce enablement for the biggest and most ...
Location
Location
Israel , Petah Tikva
Salary
Salary:
Not provided
global-e.com Logo
Global-e
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BA/BS degree in Business, Law, Logistics, Economics, International Relations, or similar
  • Strong Excel + working SQL skills – Mandatory
  • Excellent attention to detail
  • Strong organizational skills
  • English proficiency
  • Ability to prioritize and manage multiple tasks
Job Responsibility
Job Responsibility
  • Perform daily operational checks across export/import/return data
  • Validate eligibility conditions for shipments and merchants
  • Support onboarding and configuration for new merchants joining the various Duty Drawback programs
  • Monitor return flows
  • Prepare documentation packets for claims and audits
  • Maintain internal trackers for documentation, claim readiness, and audit actions
  • Handle claim execution tasks
  • Handle compliance reviews
  • Coordinate with multiple internal teams to close operational gaps
Read More
Arrow Right

Director, Services Partnerships BD

We are looking for a strong salesperson and a hustler to help Mastercard Service...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least ten years of experience in enterprise software, marketing consulting, advertising agency, or data sales/ business development servicing marketing-oriented clients
  • Track record of success in channel partner-focused sales
  • Sourcing, qualifying, screening and forming business relationships with channel partners at the CXO level
  • Managing major customer / partner relationships to make things happen, grow the pie, and maintain an excellent level of transparency, trust, and collaboration
  • Native Japanese speaker with fluent English required. Korean language a plus
  • Aggressive sales hunting mindset
  • willing to navigate complexity and ambiguity to drive deals to closure as a hands-on owner of partner sales.
  • Experience developing, leading and managing joint business planning with partners
  • Strategic thinker who can quickly develop a point of view on market opportunities to focus on for each solution area and move to action
  • Be comfortable with a high degree of ambiguity and build-it-as-we-go mentality
Job Responsibility
Job Responsibility
  • Meet assigned revenue targets through sell to/sell with channel partners
  • Drive onboarding and activating new partners, including providing specialist product knowledge as the local market expert for focus products
  • Work with high-performing and high-potential partners to develop an annual joint business plan that defines strategies and activities to meet revenue goals
  • Provide partner and market feedback loop to internal functions
  • Assist in local marketing activities
  • Engage Mastercard resources and stakeholders in support of partnership objectives and sales opportunities
  • Manage channel pipeline and forecast reporting and track progress through the sales cycle
  • Drive monthly partner alignment sessions to review partners’ pipelines, conduct win/loss analysis, and develop account penetration strategies
  • Supervise end-to-end onboarding of merchant, retailer, and publisher partners
  • Define the desired profile of potential partners within the focused marketing segment
  • Fulltime
Read More
Arrow Right

Coe specialist i

The ENT Onboarding specialist owns the onboarding process of the merchant from s...
Location
Location
Philippines , Taguig City
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Work experience in high energy, high pressure, productive environment
  • Excellence in both written and spoken English with the ability to clearly and effectively communicate ideas to varied audiences
  • Comfortable with Excel/Google Sheets and other technology based business tools
  • Customer-focused and has a deep understanding of the user experience and the ability to resolve critical incidents in an empathetic and customer-centric way
  • Investigative and truth-seeking mindset, adopting a curious and analytical mindset to find facts and full understanding of the situation
  • Exceptional eye for detail, carefully checking everything, knowing that even a small error could lead to potential risk
  • Provides timely status updates with internal and external stakeholders until the blocker is resolved and ensures onboarding has been completed
  • Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
  • To be an Uber evangelist, you care passionately about the product and getting others excited to ride and partner with Uber
  • Willing to be moved from time to time to other projects and accounts or where the business needs them
Job Responsibility
Job Responsibility
  • Owns the onboarding process of the merchant from start to finish
  • Auditing menus
  • Uploading merchant photos
  • Making outbound calls/emails to help unblock merchants and answer their questions
  • Checking that merchants meet all requirements to be activated on UE
Read More
Arrow Right

Marine Safety Specialist

You will join Energy Management business unit that include the supply, trading, ...
Location
Location
Portugal
Salary
Salary:
Not provided
https://www.galp.com/ Logo
Galp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Professional experience: Experience as a Merchant Navy Officer, in the role of Master or Chief Engineer (or equivalent onboard management positions)
  • Academic background: Bachelor's or Master's degree in Nautical Science, Marine Engineering, Naval Engineering, or equivalent education from recognized institutions (including Naval Academy)
  • Languages: Proficiency in Portuguese (spoken and written) and fluent English (minimum level C1)
  • Technical skills: Strong computer skills (MS Office) and familiarity with quality, safety, and security management systems
  • Certifications: Designated Person Ashore (DPA) recognized by maritime administrations
  • Accident Investigation Training (classification societies or equivalent)
  • Security Certification recognized by maritime administrations
  • Port Facility Security Officer (PFSO) – preferred
Job Responsibility
Job Responsibility
  • Ensure the application of the Vetting Manual and the qualification of vessels operating with Galp, including risk assessments in cases of non-compliance
  • Conduct technical inspections of vessels and support chartering processes (spot and time charter)
  • Ensure compliance with ISM and ISPS Code requirements, promoting continuous improvement of the Safety Management System (SMS)
  • Coordinate internal audits and collaborate in external audits, ensuring the effective handling of non-conformities, incidents, and near-misses
  • Monitor developments in international legislation and regulations (IMO, OCIMF, INTERTANKO, IACS, etc.), incorporating best practices into operations
  • Manage the interface with maritime authorities, flag administrations, classification societies, and other official entities
  • Coordinate the implementation and updating of Ship Security Plans, issuing assessments on potential threats and ensuring adequate training of crews
  • Ensure continuous awareness of operational safety and maritime security among employees
What we offer
What we offer
  • Competitive salary and bonus
  • Health insurance for you and your family
  • Meal allowance
  • Holidays, 25 days
  • Fulltime
Read More
Arrow Right