Merchant Onboarding Manager Job at Adyen (Chicago)

Merchant Onboarding Manager

We are looking for a Merchant Onboarding Manager to join our Merchant Operations...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

4+ years experience in commercial, compliance, project management, or related fields
Strong people skills and the ability to build relationships across teams and regions
Comfortable owning complex processes end-to-end in a fast-paced environment
Commercial acumen
Able to balance compliance requirements with commercial priorities
Fluent in English
additional languages are a plus
Prior Salesforce experience is preferred.

Job Responsibility

Understand Adyen’s product offering and advise merchants or Commercial teams on how to best leverage it
Partner with Sales Management and Compliance to shape onboarding solutions for complex deals
Maintain knowledge of regulatory and scheme compliance requirements and apply them in onboarding decisions
Consolidate operational touchpoints into a streamlined process to reduce friction for commercial teams
Engage directly with merchants, ensuring a smooth and efficient rollout
Drive decision-making and transparency through data analysis and insights
Act as a consultative partner to Sales, Account Management, Compliance, and prospects, ensuring alignment between merchant needs and internal processes
Interact with merchants as needed to ensure accurate setup and a seamless launch
Educate internal teams on relevant regulatory and procedural updates
Contribute to process improvements that support global scalability.

Fulltime

Jr Project Manager - Merchant Onboarding

The Merchant Onboarding & Compliance Specialist plays a critical role in ensurin...

Location

Mexico , Mexico City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

1+ years of experience in project management, especially in fast-paced or operational environments
Strong analytical skills with the ability to work with data, identify trends, and inform decision-making
Excellent stakeholder management abilities across cross-functional and multicultural teams
High attention to detail, process-oriented mindset, and ability to manage multiple moving parts simultaneously
Ability to work independently, take initiative, and drive results with minimal oversight
Proficiency in English

Job Responsibility

Manage and oversee the Doc Check (Compliance) BPO operation, ensuring efficiency, accuracy, and adherence to regional compliance standards
Own and continuously improve the auditing and merchant documentation processes, ensuring all onboarding meets Uber’s internal guidelines and legal requirements
Collaborate closely with Sales, Ops, Legal, Compliance, and regional teams to understand evolving business needs and adapt workflows accordingly
Standardize and align processes across countries, ensuring scalability and consistency in execution
Monitor and report on performance, identify operational gaps, and implement improvement initiatives that increase accuracy and efficiency
Maintain strong, ongoing communication with cross-functional and regional stakeholders to ensure alignment on compliance strategy and execution
Lead planning efforts and project initiatives to support continuous improvement, system updates, or changes in regulation
Act as the first line of defense in identifying risks or compliance failures, escalating issues appropriately and quickly

Fulltime

Program Manager, Merchant Onboarding

As a Program Manager in the Delivery Commercial Operations (DCO) team, you will ...

Location

Mexico , Mexico City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

At least 5 years of experience in Business Operations or Strategy within a commercial environment (Merchant, Sales, Revenue, or Product Operations)
Bachelor’s degree, preferably in Engineering, Business Administration, or related fields
Experience in Business Process Management, process mapping, and redesign, using analytics to identify and resolve operational bottlenecks
Proven ability to analyze complex data, identify patterns, and make data-driven recommendations
Strong communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization
Fluency in English

Job Responsibility

Lead the design, analysis, and documentation of Merchant Onboarding processes to improve efficiency, standardize procedures, and ensure regulatory compliance
Ensure all processes align with Delivery’s strategic objectives and support the long-term goals of the commercial organization
Identify opportunities to enhance processes, implement best practices, and monitor performance metrics to maintain operational excellence
Work closely with stakeholders from Commercial teams, Regional SMEs, Finance, Product, and Compliance to understand process requirements, gather feedback, and implement changes effectively
Support change management initiatives related to process improvements, including communication, training, and stakeholder engagement
Define key performance indicators (KPIs) and track metrics to monitor process efficiency, identify gaps, and prioritize areas for improvement
Identify potential risks and bottlenecks during design and implementation and develop strategies to minimize disruptions and ensure business continuity
Collaborate with Engineering to leverage technology for process automation, data analysis, and workflow optimization

Fulltime

Senior Engineering Manager - Merchant Fulfillment

As a Senior Engineering Manager for Merchant Fulfillment in India, you will lead...

Location

India , Bangalore

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

12+ years of engineering experience
6+ years in people management, ideally leading managers and larger organizations (50+)
Strong background in building high-scale, distributed systems
Ability to translate complex business goals into a concrete technical roadmap
A passion for solving real-world operational problems
Experience working in a global setup, influencing stakeholders across time zones and functions to drive consensus

Job Responsibility

Lead and mentor a high-performing org of ~50 engineers and managers
Own the "Uber Eats Orders" (UEO) tablet experience and the underlying reliability systems that ensure 99.99% uptime for order injection and processing
Build intelligent, automated platforms for Chargebacks, Cancellations, and Disputes
Lead the BYOC (Bring Your Own Courier) charter, building the "To-Go" and courier onboarding tech
Own the "Defect Reduction" mandate, using technology to predict and prevent order failures before they happen

Merchant Onboarding Specialist

We are looking for a Merchant Onboarding Specialist to join our Merchant Operati...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

3 to 5 years experience in a Commercial, Compliance or an Operations role
Strong people skills, a real relationship builder
A driven self-starter who enjoys a fast-paced environment
Able to balance compliance boundaries and commercial opportunities
You are completely fluent in English
You have a good understanding of KYC requirements and processes, with a willingness to deepen your expertise as needed.

Job Responsibility

Understand Adyen’s product offering and advise in the best way how customers can benefit from them
Work closely with Adyen’s commercial teams as well as compliance to ensure a smooth rollout
Become the knowledge expert, own and improve processes related to merchant onboarding
Drive decision making and transparency through data analysis and insights
Educate commercial teams on the latest regulatory, procedural, and scheme compliance changes
Gather insights from Sales, Account Management, and Partnerships teams in regards to the commercial pipeline and translate this to operational needs
Contribute to internal process improvement initiatives to help our business scale.

Sales Manager- Merchant Partnerships

We’re looking for a Merchant Acquisition Manager to join our growing team and le...

Location

United Kingdom , London

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

Demonstrated success in new business acquisition, pipeline management, and closing deals
Proven experience in a B2B sales, commercial, or revenue-driving role, ideally within affiliate, performance marketing, media, or SaaS
Comfortable prospecting, pitching, negotiating, and closing with mid-to-senior stakeholders
Strong commercial mindset with the ability to translate products into clear business value
Experience working with targets, KPIs, or revenue goals
Confident communicator with strong relationship-building skills
Interest or experience in retail, e-commerce, or performance marketing (CLO experience a bonus, not essential)
Organised, self-motivated, and comfortable working in a fast-paced, hybrid environment
Proficient in Microsoft Word, Excel, and PowerPoint

Job Responsibility

Own the full sales cycle for new Card-Linked Offer (CLO) merchants — from outbound prospecting and pitching through to commercial negotiation, contract close, and onboarding
Build and maintain a healthy sales pipeline, consistently generating new merchant opportunities and revenue
Pitch compelling, performance-led propositions to retail brands, clearly articulating incremental value and ROI
Close new business, securing incremental budgets and long-term commercial partnerships
Work closely with merchant’s post-launch to optimise offer performance, identify upsell opportunities, and drive repeat spend
Partner with internal teams (Marketing, Operations, Product) to ensure smooth activation and delivery of signed deals
Track performance against targets, budgets, and forecasts, sharing insights with senior stakeholders
Act as a commercial ambassador for Valuedynamx in client meetings and relevant industry events
Support broader Retail Partnerships team as needed

What we offer

Global Reach – Work with internationally recognised clients and programmes
Growth Opportunity – Join a fast-scaling team in a high-impact role
Innovative Environment – Help shape the future of customer engagement and loyalty-commerce
Supportive Culture – Collaborate with passionate professionals in a values-led, inclusive workplace
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work

Senior Merchant Operations Manager, Retail Integrations & Aggregators

Grocery & Retail is a fast-growing startup within Uber that enables consumers to...

Location

United States , Chicago; New York; San Francisco

Salary:

118000.00 - 145500.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

5+ years of professional experience in a related field (GTM strategy, analytics, tech, operations)
Proficiency within Excel/Google Sheets
Proficiency within SQL
Bachelor's degree

Job Responsibility

Operational Ownership of Aggregator Integrations: Own end-to-end operational workflows post-partnership (i.e., account creation, storefront configuration, and integration QA)
Ensure integration processes are scalable, reliable, and fast to deploy for new merchants
Operational Insights & Tooling: Build dashboards and tracking to monitor merchant and aggregator performance
Use data and field insights to identify friction and drive improvements
Merchant Performance & Growth via Aggregators: Maximize GMV and merchant success from aggregator channels
Identify and drive improvements in conversion, uptime, menu quality, and order flow
Speed to Launch: Reduce time to get new merchants live via integrations
Build repeatable processes to accelerate onboarding at scale
Cross-Functional Execution: Partner with Product, Business Development, and Integrations teams to translate partnership agreements into operational reality
Act as the operational lead ensuring clean handoffs from partnership through execution

What we offer

Bonus program
Equity award
401(k) plan
Various benefits

Fulltime

Engineering Manager II, Merchant Selection

The Merchant Selection Team enables SMBs and Enterprises to onboard and be succe...

Location

United States , New York

Salary:

232000.00 - 258000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

Strong leadership skills and technical expertise
ability to lead a platform team with deep domain knowledge and solve technical challenges through system design and problem-solving
Experience with high-scale, backend systems
Proven ability to collaborate effectively across different functions and with diverse stakeholders
Demonstrated leadership experience in maintaining reliability and extensibility to critical tier1 services
Unwavering commitment to maintaining high standards for personal contributions, team members, and product outcomes
A successful track record of hiring and developing high-performing teams
10+ years of relevant engineering experience
2+ years of experience managing engineering teams through technical leads

Job Responsibility

Lead a team of backend and fullstack engineers driving end-to-end product deliveries
Collaborate with Product, Design, Analytics and GTM teams to build and execute the roadmap, ensuring a stable, scalable platform while maintaining rapid delivery of merchant features
Oversee the prioritization and delivery of capabilities and architectural improvements to maximize user value and business impact
Ensure operational excellence across all areas, including support, on-call, deployments, and incident management
Champion and implement engineering best practices across the team

What we offer

Bonus program
Equity award
401(k) plan
Various benefits

Fulltime

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Merchant Onboarding Manager

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