Merchant Onboarding Manager Job at Adyen (Chicago)

Director - Merchant Onboarding and Integration

The Director, Merchant Onboarding is accountable for establishing and leading a ...

Location

United Kingdom , London

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Define and own the end-to-end merchant onboarding operating model
Identify onboarding activities currently distributed across the organisation and recommend consolidation
Establish clear ownership, governance, service levels, and escalation paths
Design, build, and lead the merchant onboarding organisation
Create a strong leadership team and culture focused on delivery excellence
Define and maintain clear engagement models with Sales, Risk, Compliance, Operations, Product, and Technology
Own onboarding delivery performance across all merchant segments
Drive improvements in onboarding cycle times, quality, and predictability
Ensure onboarding processes are robust, scalable, and compliant
Act as the single senior business owner for onboarding capabilities with Product and Technology teams

Job Responsibility

Accountable for establishing and leading a centralised, end-to-end merchant onboarding function across Barclays Acquiring
Own the design, build, and ongoing performance of the onboarding operating model
Ensure merchants are onboarded efficiently, compliantly, and with a consistently high-quality experience that accelerates time-to-revenue
Consolidate onboarding-related capabilities where appropriate
Act as the single point of accountability for onboarding outcomes
Serve as the primary business interface with Product and Technology teams to drive onboarding priorities

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution
Supporting active commuters
Time to connect
Wellbeing in focus

Fulltime

Tele Sales Executive

Responsible for acquiring new merchants for Internet Payment Gateway (IPG) servi...

Location

Sri Lanka , Colombo

Salary:

Not provided

PAYable (Pvt) Ltd

Expiration Date

Until further notice

Requirements

1–3 years experience in sales, banking, fintech, or compliance
Basic knowledge of online payment processing preferred
Understanding of KYC procedures is an advantage
Good communication and analytical skills
Target-oriented with attention to detail

Job Responsibility

Generate and onboard new merchants for IPG services
Explain IPG features, charges, and settlement process
Manage the end-to-end onboarding process
Assess merchant suitability for onboarding
Collect and verify required registration documents
Perform basic KYC and background checks
Identify and escalate high-risk or suspicious businesses
Coordinate internally for approval and activation
Maintain proper records and CRM updates
Achieve monthly onboarding targets

Fulltime

Senior Software Engineer (Java) - Identity & Verification

As a Software Engineer on the Identity & Verification team, you will have full o...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Strong foundation in Java, with experience building web services and REST APIs
Proven experience in building and maintaining highly scalable and reliable distributed systems
Comfortable with SQL/PostgreSQL and understand how to work with databases effectively
Embrace a culture of operational excellence and have a solid grasp of monitoring best practices, SLOs, and resilience patterns
Naturally takes ownership, seeking the autonomy to drive your work forward
Possess a proactive and inquisitive approach to problem-solving
Strong collaborative spirit and a history of driving technical discussions
Strong interest in advanced software development and design patterns, with a focus on scalability and resilience

Job Responsibility

Design and build solutions for highly scalable and reliable distributed systems that are central to Adyen’s success
Develop and implement the technology, processes, and potential machine learning models for Payments and Know Your Customer (KYC) data collection
and automated verification across the entire customer (merchant & shopper) lifecycle
Contribute to the platform framework that manages the onboarding of legal entities and the integration of identity and verification capabilities
Influence the entire software development lifecycle, from contributing to architectural design and strategic implementation to assisting with testing and deployment
Take end-to-end ownership, seeing your work through the development lifecycle
Uphold high standards for system health by implementing robust monitoring, defining Service Level Objectives (SLOs), and creating effective alerting
Collaborate closely with your team, Product Managers, Customer Onboarding teams, Merchant Operations, and Regulatory teams to refine and implement your ideas
Develop and implement observability tools to proactively monitor system performance and deliver strategic solutions to enhance system reliability and efficiency

CDD Underwriting Analyst

We are looking for an CDD Underwriting Analyst to be part of our APAC CDD team t...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

2-6 years of prior experience in a risk or compliance related domain
firm grasp and understanding of risk mitigation and Internal Controls related to CDD, EDD and AML/ CFT
comfortable navigating both project management and detailed operational work
good communication and relationship-building skills
prior experience in collaborating with globally distributed, multicultural teams
strong collaborator who is proactive, structured, and able to independently manage multiple work streams

Job Responsibility

Perform risk assessments during onboarding based on customers' profile
Setup and monitor procedures related to merchant onboarding and changes
Execute merchant changes which require a change in client data
Support and train colleagues around the onboarding processes and compliance procedures
Support Commercial/Product teams in regards to new and existing merchants questions around onboarding requirements and restricted products

New

Eats Coordinator - Merchant Expert Team

We are seeking a highly motivated and detail-oriented Customer Service Specialis...

Location

Portugal , Lisbon

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Exceptional verbal and written communication skills with a professional and empathetic tone
Outstanding work ethic, attention to detail and curiosity
Ability to adapt to a constantly evolving fast-paced environment
Speed, resourcefulness, and go-getter attitude
Highly responsive and data-oriented attitude, able to take the initiative and maintain high-quality relationships with all kinds of partners
Proven experience handling complex, escalated customer issues with successful outcomes
Demonstrated ability to manage multiple priorities and projects simultaneously in a fast-paced environment
Strong problem-solving and analytical skills, with the ability to troubleshoot issues independently and take initiative to find effective solutions
Comfortable using outbound calls to build relationships and meet goals
Work well with others, sharing knowledge and ideas to improve processes, enhance user experiences, and create a better work environment

Job Responsibility

Act as the POC for merchant escalations from account managers
Collaborate cross-functionally with Central and Ops teams and AM’s to resolve merchant/process issues and drive satisfaction
Own the end-to-end process for restaurant change of ownerships
Initiating contact with the new and previous owners
Collecting, verifying, and processing all necessary legal and financial documentation in a timely manner
Coordinating with internal teams (e.g., Legal, Finance, Onboarding) to ensure a smooth transition
Proactively managing communication with all parties to prevent delays and provide status updates
Handle all interactions with merchants in an account management style, focusing on building long-term relationships and ensuring their continued success on our platform
Utilise outbound calls as a primary tool to ensure high-touch service, confirm satisfaction, and expedite the return of documents and completion of tasks
Anticipate merchant needs and proactively offer solutions before issues are reported

Customer Support Analyst

The Customer Support Analyst II plays a vital role in providing exceptional tech...

Location

Mexico , Mexico City

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

2-3 years of experience in a customer support role, preferably within the payments or financial technology industry
Proven ability to troubleshoot and resolve complex technical and functional issues
Strong understanding of payment processing concepts, including local payment methods
Excellent problem-solving, analytical, and critical-thinking skills
Exceptional written and verbal communication skills in English
Proficiency in using support ticketing systems (Zendesk, Freshdesk)
Strong customer-centric approach with a genuine desire to help and advocate for clients
Ability to work as a team as part of a global, cross-functional team
Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment

Job Responsibility

Configure and onboard merchants of our PSP clients for various payment methods
Configure merchants of our PSP clients
Assist with the technical setup of our PSPs
Understand and take ownership of the merchant onboarding lifecycle from beginning to end, facilitating merchant activation and revenue generation
Be involved in the full client lifecycle, from pricing structure approval to setup in PPRO systems, to ensure fast activation
Assist PPRO clients with follow-up questions related to client and merchant onboarding requests
Troubleshoot client issues and open Jira tickets to report errors to relevant teams
Handle requests from acquiring partners and coordinate with the respective clients
Proactively follow up on raised items within a reasonable timeframe
Advise clients on billing and reconciliation issues, collaborating with relevant departments

What we offer

Hybrid working with a 3 days / week on site expectation
Work from abroad policy, enabling employees to work remotely for up to another 30 days per year
7,000 MXN annual budget for professional growth
Leadership cafés, on-the-job training, and other opportunities to help you grow your skills
Meal vouchers - SiVale - MXN 3000 per month
Major and minor health insurance (including dental insurance)
Life insurance
Travel insurance
Enhanced family leave
Gym membership contribution

Fulltime

Customer Support Specialist

The Customer Support Analyst II plays a vital role in providing exceptional tech...

Location

Germany , Munich

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

2-3 years of experience in a customer support role, preferably within the payments or financial technology industry
Proven ability to troubleshoot and resolve complex technical and functional issues
Strong understanding of payment processing concepts, including local payment methods
Excellent problem-solving, analytical, and critical-thinking skills
Exceptional written and verbal communication skills in English
Proficiency in using support ticketing systems (Zendesk, Freshdesk)
Strong customer-centric approach with a genuine desire to help and advocate for clients
Ability to work as a team as part of a global, cross-functional team
Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment

Job Responsibility

Configure and onboard merchants of our PSP clients for various payment methods
Configure merchants of our PSP clients
Assist with the technical setup of our PSPs
Understand and take ownership of the merchant onboarding lifecycle from beginning to end, facilitating merchant activation and revenue generation
Be involved in the full client lifecycle, from pricing structure approval to setup in PPRO systems, to ensure fast activation
Assist PPRO clients with follow-up questions related to client and merchant onboarding requests
Troubleshoot client issues and open Jira tickets to report errors to relevant teams
Handle requests from acquiring partners and coordinate with the respective clients
Proactively follow up on raised items within a reasonable timeframe
Advise clients on billing and reconciliation issues, collaborating with relevant departments

What we offer

Hybrid working - 3 days / week on site expectation
30-day holiday allowance
Work from abroad policy, enabling employees to work remotely for up to another 30 days per year
€500 annual budget for professional growth
Leadership cafés, on-the-job training
Accident insurance
Disability insurance
Direct insurance (bAV)
Travel insurance
Enhanced family leave

Fulltime

Customer Support Specialist

The Customer Support Analyst II plays a vital role in providing exceptional tech...

Location

Mexico , Mexico City

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

2-3 years of experience in a customer support role, preferably within the payments or financial technology industry
Proven ability to troubleshoot and resolve complex technical and functional issues
Strong understanding of payment processing concepts, including local payment methods
Excellent problem-solving, analytical, and critical-thinking skills
Exceptional written and verbal communication skills in English
Proficiency in using support ticketing systems (Zendesk, Freshdesk)
Strong customer-centric approach with a genuine desire to help and advocate for clients
Ability to work as a team as part of a global, cross-functional team
Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment

Job Responsibility

Configure and onboard merchants of our PSP clients for various payment methods
Configure merchants of our PSP clients
Assist with the technical setup of our PSPs
Understand and take ownership of the merchant onboarding lifecycle from beginning to end, facilitating merchant activation and revenue generation
Be involved in the full client lifecycle, from pricing structure approval to setup in PPRO systems, to ensure fast activation
Assist PPRO clients with follow-up questions related to client and merchant onboarding requests
Troubleshoot client issues and open Jira tickets to report errors to relevant teams
Handle requests from acquiring partners and coordinate with the respective clients
Proactively follow up on raised items within a reasonable timeframe
Advise clients on billing and reconciliation issues, collaborating with relevant departments

What we offer

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation
work from abroad policy, enabling employees to work remotely for up to another 30 days per year
Learning and Development - We offer a 7,000 MXN annual budget to support your professional growth
leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role
Meal vouchers- SiVale - MXN 3000 per month
Insurance- including major and minor health insurance (including dental insurance) + life insurance and travel insurance
Enhance Family Leave
Gym membership - PPRO helps contribute towards the costs of your gym membership
Mental Health Platform - provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more
office in a WeWork building nearby Angel de la Reforma

Fulltime

Merchant Onboarding Manager

Adyen

Location:
United States , Chicago

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Merchant Onboarding Manager