Merchant Coordinator Job at Ann Taylor (New Albany, Columbus)

New

Account Coordinator Lead

As an Account Coordinator Lead, you will play a key role in driving business suc...

Location

Argentina , Buenos Aires

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

3+ years of experience in account management, operations, or a similar client-facing role, with demonstrated people leadership skills
Proven ability to lead teams and drive high performance through clear priorities and execution discipline
Previous customer-facing experience with accountability for business outcomes, targets, or quotas
Strong data-driven decision-making skills and sound business judgment
Solid project management capabilities, with experience coordinating multiple initiatives simultaneously
Strong executive presence and excellent verbal and written communication skills
A proactive, resourceful mindset with the ability to move quickly and operate effectively in a fast-paced environment

Job Responsibility

Lead, coach, and support a team of Account Coordinators, ensuring timely execution of tactical and administrative tasks
Remove blockers, prevent execution deviations, and continuously improve team workflows and processes
Support project execution by tracking milestones, timelines, and deliverables to ensure on-time completion
Act as a point of contact for assigned partners, resolving basic issues and proactively following up on open items
Coordinate internal processes to ensure seamless execution of merchant and client needs
Communicate effectively with internal and external stakeholders to resolve issues and improve account performance
Generate reports and actionable insights from data to support Account Coordinators and Account Managers
Monitor brand and merchant metrics daily to ensure strong operational health
Support campaign execution by uploading campaigns, pulling reports, and sharing updates with Account Managers and Customer Success Managers
Pull operational and marketing metrics on a daily, weekly, and monthly basis to help identify risks and growth opportunities

Account Manager

We’re looking for an experienced and proactive Account Manager to help reach our...

Location

China , Shanghai

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

At least 4+ years of experience managing enterprise level clients in a fast paced & dynamic environment
Track record of winning share of wallet, cross selling & upselling deals for digital and retail clients (such as e-commerce, gaming, OTA, streaming services etc.)
Excellent project management skills, orchestrating complex project, working with cross-functional team to achieve the best results
High-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
Passionate about pushing boundaries and creating value in the payment space
Enjoy working in uncertain situations, and can deal with ambiguity
Excellent communicator who can build relations at all levels
Can work seamlessly with a global, multicultural team
Native Mandarin speaker and have full professional proficiency in English
Professional working experience in China

Job Responsibility

Be fully responsible for the success and satisfaction of your merchants
Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts
Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
Assess, clarify, and validate customer needs on an ongoing basis. Deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy
Coordinate any internal project regarding your merchants
Work and collaborate with colleagues in the global Adyen team

Fulltime

Account Manager

We’re looking for an experienced and proactive Account Manager to help reach our...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

At least 6+ years of experience managing enterprise level clients in a fast paced & dynamic environment
Track record of winning share of wallet, cross selling & upselling deals for digital, retail clients (such as e-commerce, travel, gaming, OTA, streaming services etc.)
Excellent project management skills, orchestrating complex projects, working with cross-functional team to achieve the best results
High-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
Passionate about pushing boundaries and creating value in the payment space
Enjoy working in uncertain situations, and you can deal with ambiguity
Excellent communicator who can build relations at all levels
Can work seamlessly with a global, multicultural team
Knowledge of Korean is essential, as the role involves interaction with Korean-speaking merchants
Travel required (~10%)

Job Responsibility

Be fully responsible for the success and satisfaction of your merchants
Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts
Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy
Coordinate any internal project regarding your merchants
Work and collaborate with colleagues in the global Adyen team

Fulltime

Account Manager

We’re looking for an experienced and proactive Account Manager to help reach our...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

At least 6+ years of experience managing enterprise level clients in a fast paced & dynamic environment
Track record of winning share of wallet, cross selling & upselling deals for digital and retail clients (such as e-commerce, gaming, OTA, streaming services etc.)
Excellent project management skills, orchestrating complex projects, working with cross-functional team to achieve the best results
High-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
Passionate about pushing boundaries and creating value in the payment space
Enjoy working in uncertain situations, and you can deal with ambiguity
Excellent communicator who can build relations at all levels
Can work seamlessly with a global, multicultural team
Travel required (~10%)

Job Responsibility

Be fully responsible for the success and satisfaction of your merchants
Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts
Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy
Coordinate any internal project regarding your merchants
Work and collaborate with colleagues in the global Adyen team

New

Uber Eats Coordinator - Merchant Expert Team

We are seeking a highly motivated and detail-oriented Customer Service Specialis...

Location

Ireland , Limerick

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Minimum of 6 months experience in a customer service, account management, or merchant support role
Minimum 6 months experience in Delivery LoB
Exceptional verbal and written communication skills with a professional and empathetic tone
Outstanding work ethic, attention to detail and curiosity
Ability to adapt to a constantly evolving fast-paced environment
Speed, resourcefulness, and go-getter attitude
Highly responsive and data-oriented attitude, able to take the initiative and maintain high-quality relationships with all kinds of partners

Job Responsibility

Act as the POC for merchant escalations from account managers
Collaborate cross-functionally with Central and Ops teams and AM’s to resolve merchant/process issues and drive satisfaction
Own the end-to-end process for restaurant change of ownerships
Handle all interactions with merchants in an account management style, focusing on building long-term relationships and ensuring their continued success on our platform
Utilise outbound calls as a primary tool to ensure high-touch service, confirm satisfaction, and expedite the return of documents and completion of tasks
Anticipate merchant needs and proactively offer solutions before issues are reported
Apply basic sales training to identify opportunities to upsell or cross-sell additional products and services to merchants during interactions
Utilise basic churn management training to identify at-risk merchants and implement strategies to retain them
Maintain meticulous records of all merchant interactions, ownership changes, and escalation resolutions in Bliss/Salesforce
Provide clear, regular updates to account managers and leadership on active cases

Team Lead, Technical Support

As a Technical Support Team Lead based in Shanghai, you will lead a highly motiv...

Location

China , Shanghai

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

You are a people leader, and have at least 3 years of experience developing technical support teams.
You understand different cultures within the region and are able to successfully be part of geographically distributed teams.
You are innovative, with strong problem-solving capabilities and able to define robust processes and procedures.
You are able to serve as an escalation point for varied technical support requests and challenges and are willing to hands-on complex technical issues.
You are able to balance commercial requests with the technical support global strategy and have customer facing experience.
You master certain internet technologies and are familiar with technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
You have strong written and verbal communication skills in both Chinese and English
Must be willing to travel where required.

Job Responsibility

Lead the team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices.
Manage a Shanghai team that works with peers distributed across the region and globe to provide top tier support to our merchants.
Work in close collaboration and coordination with the China commercial teams to provide the required support service to our China merchant base.
Coach and mentor members of the team to excel at resolving technical challenges for Adyen’s merchants and grow their careers.
Define and clearly communicate objectives and goals for the Support team.
Track team progress and success using KPIs and data sets. Feed this back to the team to drive high performance and efficiency.
Deal with merchant and senior management escalations across a variety of issues.
Be an integral part of the global support and China commercial strategy.

Legal Counsel Payment Solutions

Join Fever’s growing legal team at our vibrant hub in Madrid! This role focuses ...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Be a barred/practicing lawyer with at least 5+ years PQE including inhouse — experience in a fintech environment preferred
Demonstrate experience advising on payment systems, merchant services, fintech regulations, or similar areas
Professionally fluent in English
Have a keen eye for understanding strategic pain points, operational and UX prioritization, and an ability to align legal advice with business goals
Show proactivity, adaptability, and a hands-on mindset in fast-paced environments
Be an effective communicator who thrives in global, cross-functional teams

Job Responsibility

Provide actionable business and product advice on regulatory and compliance matters related to payment systems across various jurisdictions, including researching and understanding financial and data protection regulations
Demonstrate project administration skills in the design and implementation of financial regulation-compliant tech products
Support Fever’s global expansion efforts, particularly around cashless payment solutions and digital credit systems
Draft, review, and negotiate key commercial contracts and terms with vendors, event operators, and technology partners
Assist commercial and operations teams with POS structures, merchant reconciliation processes, and local vendor relationships
Coordinate with external legal advisors as needed
Provide general commercial legal advice on contracts, partnerships, and operational issues
Participate in knowledge management, including creating templates and legal guides
Participate in upskilling, support, and growth of other team members

What we offer

Attractive compensation package including base salary and Fever's share plan (if applicable)
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Work in a location in the heart of Madrid, with possible travel across our markets
Home office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with!
Health insurance and other benefits such as flexible remuneration with a 100% tax exemption through Cobee
English Lessons
Gympass membership

Fulltime

Senior Payment Fraud & Risk Specialist

We are currently seeking a Fraud and Risk Team Lead to join our Payment Operatio...

Location

United States

Salary:

91500.00 - 123900.00 USD / Year

Clio

Expiration Date

Until further notice

Requirements

At least 4-5 years Payments/Fintech Fraud and Risk Prevention experience
Solid understanding of various card networks, their risk profiles, and other payments methods like ACH, wires, and emerging technologies like Buy Now Pay Later
Extensive knowledge of ACH transactions and reversal fraud risk
Comfortable collaborating cross-functionally and reporting insights to leaders at various levels of the organization
Experience working in and with global markets outside of North America in a Payments or Fintech fraud prevention capacity
Ability to identify and quantify risks and design processes with empathy for the customer experience
Strong organizational and time management skills with the ability to adapt to change in a high-growth business environment
Demonstrated strong interpersonal and communication skills, both written and oral
Strong data analysis skills
Comfortable working in a technical operations environment with tight deadlines

Job Responsibility

Creating frameworks, policies, and implementing tools to safeguard the organization against fraud, regulatory breaches, and financial crime while maintaining a seamless customer experience
Managing various transaction monitoring operational queues with the goal of safeguarding the business, advising the fintech operations coordinator team in evaluating individual transactions and merchants, and making key tactical decisions to block potential bad actors
Identify business needs, scope requirements, plan execution of Payments and Fintech fraud and risk mitigation projects with cross-functional teams
Manage reviews and evaluations of multiple projects that are in various stages of completion
Respond to suspected fraud and fraud events working directly with the Fintech/Payments team and cross functionally with the platform security team
Lead the designation of risk tolerance levels for products both at the pilot stage and those already available to the general public
Responsible for influencing the customer experience talk tracks around fraud prevention
Design materials to educate internal teams and customers about emerging fraud techniques
Develop standard operating procedures in collaboration with the Payment Operations team and platform security for daily processes and responses to fraud alerts
Collaborate with the data team in creating dashboards and reporting on fraud exposure, the response levels of implemented fraud mitigation tools, and other key performance indicators

What we offer

Top-tier health benefits, dental, and vision insurance
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Merchant Coordinator

Ann Taylor

Location:
United States , New Albany, Columbus

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 18, 2025

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