CrawlJobs Logo

Merchant Coordinator

anntaylor.com Logo

Ann Taylor

Location Icon

Location:
United States, New Albany, Columbus

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Supports the operational execution of the merchandise ordering process for a subset of the brand. Responsible for data integrity and back-office operations throughout the product life cycle including sample requests & management, order generation/maintenance, and product channel execution support.

Job Responsibility:

  • Supports the operational execution of the merchandise ordering process for a subset of the brand
  • Responsible for data integrity and back-office operations throughout the product life cycle including sample requests & management, order generation/maintenance, and product channel execution support
  • Orders, tracks and maintains all product samples
  • Provides samples to business partners as needed
  • Prepares samples for PR and Marketing turn-ins throughout the season
  • Supports with sample set up for key milestone meetings
  • Manages data integrity including: reconciling the On Order report, preparing POs, and updating information in the system/with cross-functional partners throughout the process
  • Supports other ad hoc data entry / compiling, report generation, and special projects
  • Partners with Visual and Site Ops to ensure that all styles are represented
  • Partner with Merchandising Operations to ensure data integrity

Requirements:

  • 0-2 years of experience
  • Bachelor’s degree in fashion merchandising, retail management or business-related field preferred
  • Proficient in Word, Excel and Power Point, and Outlook
  • Knowledge/familiarity of FlexPLM preferred
  • Strong attention to detail
  • Able to multi-task and manage priorities to ensure deadlines are met
  • Strong interpersonal and communication skills
What we offer:
  • Merchandise discount at our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, & Lane Bryant (in store and online)
  • Support for your individual development plus career mobility within our family of brands
  • A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
  • Medical, dental, vision insurance & 401(K) retirement
  • Employee Assistance Program (EAP)
  • Time off – paid time off & holidays

Additional Information:

Job Posted:
December 18, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Merchant Coordinator

New

Account Manager

We’re looking for an experienced and proactive Account Manager to help reach our...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 4+ years of experience managing enterprise level clients in a fast paced & dynamic environment
  • Track record of winning share of wallet, cross selling & upselling deals for digital and retail clients (such as e-commerce, gaming, OTA, streaming services etc.)
  • Excellent project management skills, orchestrating complex project, working with cross-functional team to achieve the best results
  • High-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
  • Passionate about pushing boundaries and creating value in the payment space
  • Enjoy working in uncertain situations, and can deal with ambiguity
  • Excellent communicator who can build relations at all levels
  • Can work seamlessly with a global, multicultural team
  • Native Mandarin speaker and have full professional proficiency in English
  • Professional working experience in China
Job Responsibility
Job Responsibility
  • Be fully responsible for the success and satisfaction of your merchants
  • Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts
  • Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
  • Assess, clarify, and validate customer needs on an ongoing basis. Deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy
  • Coordinate any internal project regarding your merchants
  • Work and collaborate with colleagues in the global Adyen team
  • Fulltime
Read More
Arrow Right
New

Account Manager

We’re looking for an experienced and proactive Account Manager to help reach our...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 6+ years of experience managing enterprise level clients in a fast paced & dynamic environment
  • Track record of winning share of wallet, cross selling & upselling deals for digital, retail clients (such as e-commerce, travel, gaming, OTA, streaming services etc.)
  • Excellent project management skills, orchestrating complex projects, working with cross-functional team to achieve the best results
  • High-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
  • Passionate about pushing boundaries and creating value in the payment space
  • Enjoy working in uncertain situations, and you can deal with ambiguity
  • Excellent communicator who can build relations at all levels
  • Can work seamlessly with a global, multicultural team
  • Knowledge of Korean is essential, as the role involves interaction with Korean-speaking merchants
  • Travel required (~10%)
Job Responsibility
Job Responsibility
  • Be fully responsible for the success and satisfaction of your merchants
  • Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts
  • Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
  • Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy
  • Coordinate any internal project regarding your merchants
  • Work and collaborate with colleagues in the global Adyen team
  • Fulltime
Read More
Arrow Right
New

Team Lead, Technical Support

As a Technical Support Team Lead based in Shanghai, you will lead a highly motiv...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You are a people leader, and have at least 3 years of experience developing technical support teams.
  • You understand different cultures within the region and are able to successfully be part of geographically distributed teams.
  • You are innovative, with strong problem-solving capabilities and able to define robust processes and procedures.
  • You are able to serve as an escalation point for varied technical support requests and challenges and are willing to hands-on complex technical issues.
  • You are able to balance commercial requests with the technical support global strategy and have customer facing experience.
  • You master certain internet technologies and are familiar with technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
  • You have strong written and verbal communication skills in both Chinese and English
  • Must be willing to travel where required.
Job Responsibility
Job Responsibility
  • Lead the team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices.
  • Manage a Shanghai team that works with peers distributed across the region and globe to provide top tier support to our merchants.
  • Work in close collaboration and coordination with the China commercial teams to provide the required support service to our China merchant base.
  • Coach and mentor members of the team to excel at resolving technical challenges for Adyen’s merchants and grow their careers.
  • Define and clearly communicate objectives and goals for the Support team.
  • Track team progress and success using KPIs and data sets. Feed this back to the team to drive high performance and efficiency.
  • Deal with merchant and senior management escalations across a variety of issues.
  • Be an integral part of the global support and China commercial strategy.
Read More
Arrow Right

Legal Counsel Payment Solutions

Join Fever’s growing legal team at our vibrant hub in Madrid! This role focuses ...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
https://feverup.com/fe Logo
Fever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Be a barred/practicing lawyer with at least 5+ years PQE including inhouse — experience in a fintech environment preferred
  • Demonstrate experience advising on payment systems, merchant services, fintech regulations, or similar areas
  • Professionally fluent in English
  • Have a keen eye for understanding strategic pain points, operational and UX prioritization, and an ability to align legal advice with business goals
  • Show proactivity, adaptability, and a hands-on mindset in fast-paced environments
  • Be an effective communicator who thrives in global, cross-functional teams
Job Responsibility
Job Responsibility
  • Provide actionable business and product advice on regulatory and compliance matters related to payment systems across various jurisdictions, including researching and understanding financial and data protection regulations
  • Demonstrate project administration skills in the design and implementation of financial regulation-compliant tech products
  • Support Fever’s global expansion efforts, particularly around cashless payment solutions and digital credit systems
  • Draft, review, and negotiate key commercial contracts and terms with vendors, event operators, and technology partners
  • Assist commercial and operations teams with POS structures, merchant reconciliation processes, and local vendor relationships
  • Coordinate with external legal advisors as needed
  • Provide general commercial legal advice on contracts, partnerships, and operational issues
  • Participate in knowledge management, including creating templates and legal guides
  • Participate in upskilling, support, and growth of other team members
What we offer
What we offer
  • Attractive compensation package including base salary and Fever's share plan (if applicable)
  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Work in a location in the heart of Madrid, with possible travel across our markets
  • Home office friendly
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with!
  • Health insurance and other benefits such as flexible remuneration with a 100% tax exemption through Cobee
  • English Lessons
  • Gympass membership
  • Fulltime
Read More
Arrow Right

Associate Manager, Client Success

The Associate Manager, leads and supports the Client Success team to deliver exc...
Location
Location
Poland , Krakow
Salary
Salary:
11100.00 - 13800.00 PLN / Month
mytennislessons.com Logo
MyTennisLessons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5+ years of experience working in a managerial capacity in a support, sales/retention, or Customer Service role
  • 1-3 years minimum experience working in the payment processing and/or software solutions industries
  • At least 1 year background/experience in portfolio management or processing/software leadership role where you were instrumental in developing processes and department protocols
  • 2-3 years of experience and proficiency with Google Suite, Learning Management Systems such as Lessonly, and related software
  • Ability to translate your skills to other employees through training and mentoring
  • Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
  • Strong retention, marketing, leadership and interpersonal skills
  • Excellent verbal and written communication skills with strong marketing, sales, retention, or VIP portfolio management background
  • Thorough understanding of client success processes and department protocols within SpotOn ecosystem and potentially within a specific specialty success group like Integrations, Pricing, or Retention/Cancellations
  • Ability to moderate both small and large groups
Job Responsibility
Job Responsibility
  • Supervise and oversee client escalations to reduce wait time and offer all viable alternatives to clients to obtain BUY-IN
  • Balance day-to-day operations within the Client Success department while ensuring merchant concerns/escalations are given priority and addressed swiftly
  • Coaching on how to effectively manage high-level/complex merchant concerns using EQ
  • Respond to Team Leads or CSS/CSMs issues and/or high-level escalations requiring intervention promptly with all documentation, communication, reports uploaded to SFDC
  • Analysis of attrition for Client Success portfolios quarterly and yearly and churn and At Risk data
  • Maintain accurate records and document all service activities and discussions regarding department processes, personnel, or client escalations
  • Collaborate across all departments to address/resolve client needs and delegate as appropriate with proper oversight to ensure these items are completed
  • Become proficient / have extensive knowledge of all processes and guidelines for Client Success guidelines, practices, and protocols including product software and hardware offerings
  • Coordinate, collaborate and facilitate with all SpotOn departments to ensure merchant requests/concerns are handled timely and appropriately
  • Ensure team meets KPIs consistently and works collaboratively with department management to address disciplinary issues or prohibitive behavior who will work with HR on any formal actions required
What we offer
What we offer
  • Fully paid private healthcare in LuxMed
  • Access to the Worksmile platform with a monthly top-up
  • Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
  • New, modern, bright and comfortable office space in the city centre
  • A lot of free parking spots around the office
  • Access to the company’s library
  • Great working atmosphere
  • Chill out room with a PlayStation, table tennis, and mini gym
  • Free snacks and beverages in a kitchen
  • Company parties and social activities
  • Fulltime
Read More
Arrow Right

Retention Specialist

As a Retention Specialist, you’ll bring energy, assertiveness, and a client-firs...
Location
Location
Poland , Krakow
Salary
Salary:
8100.00 - 10100.00 PLN / Month
mytennislessons.com Logo
MyTennisLessons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders
  • Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach
  • Impeccable emotional intelligence and customer service skills including strong written and verbal communication
  • Ability to manage multiple clients, cases, and projects in a fast-paced environment
  • Background in client retention, account management, or customer success with measurable success
  • Solutions-oriented and proactive mindset with strong problem-solving skills
  • Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment
  • 1–3 years of relevant retention experience in account management, support, or retention
  • Background in payment processing and/or software solutions
  • 1-3 years preferred working in the payment processing and/or software solutions industries
Job Responsibility
Job Responsibility
  • Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy
  • Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state
  • Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn
  • Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts
  • Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction
  • Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue
  • Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks
  • Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth
  • Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement
  • Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients
What we offer
What we offer
  • Fully paid private healthcare in LuxMed
  • Access to the Worksmile platform with a monthly top-up
  • Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
  • New, modern, bright and comfortable office space in the city centre
  • A lot of free parking spots around the office
  • Access to the company’s library
  • Great working atmosphere
  • Chill out room with a PlayStation, table tennis, and mini gym
  • Free snacks and beverages in a kitchen
  • Company parties and social activities
  • Fulltime
Read More
Arrow Right

Retail Operations Manager

The Retail Operations Coordinator will be based in New York. He will closely wor...
Location
Location
United States , New York
Salary
Salary:
Not provided
amiparis.com Logo
AMI Paris
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s degree
  • 5-6 year experience in Retail or Consulting
  • Proficiency in Microsoft Excel and PowerPoint
  • Strong knowledge of Cegid is a significant plus
  • Positive, enthusiastic, and resourceful, excellent communication skills - well-developed interpersonal skills, good listener
  • Excellent analytical and organizational skills
  • Ability to effectively collaborate with all functions in the organization
  • A collaborative team player, attentive to team and company-wide success as well as individual performance
Job Responsibility
Job Responsibility
  • Support the Retail team in their daily operations and collaborate with Headquarters to ensure store operations procedures are in line with internal policies and guidelines
  • Monitor and control merchandise flows (receiving / shipping / processing / end of seasons)
  • Optimize and monitor distribution planning (auto-replenishment, in-store minima, tracking of potential delays)
  • Oversee daily inventory control in stores (e.g., discrepancies, negatives in stock)
  • Monitor and secure monthly stock accuracy by ensuring all transfers, exceptional movements, and end-of season operations are correctly processed in Cegid (ERP system) for monthly closing
  • Responsible for the bi-annual inventory process, including preparation, execution, and reporting, ensuring accurate and timely submission to accounting
  • Regularly review and challenge service providers’ performance and contracts, in collaboration with the Regional Finance Director, to optimize costs and improve operational efficiency
  • Continuously assess each store’s operational needs and manage replenishment of supplies accordingly, ensuring optimal stock and cost efficiency
  • Coordinate Retail Operations supplier invoices by verifying accuracy, tracking payments, and maintaining consistent communication with providers
  • Connect with stores during monthly financial closing and support them in providing accounting documents, analyze stock if needed, explain exceptional transactions
  • Fulltime
Read More
Arrow Right

Duty Drawback Specialist

Global-e is the leader of global e-commerce enablement for the biggest and most ...
Location
Location
Israel , Petah Tikva
Salary
Salary:
Not provided
global-e.com Logo
Global-e
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BA/BS degree in Business, Law, Logistics, Economics, International Relations, or similar
  • Strong Excel + working SQL skills – Mandatory
  • Excellent attention to detail
  • Strong organizational skills
  • English proficiency
  • Ability to prioritize and manage multiple tasks
Job Responsibility
Job Responsibility
  • Perform daily operational checks across export/import/return data
  • Validate eligibility conditions for shipments and merchants
  • Support onboarding and configuration for new merchants joining the various Duty Drawback programs
  • Monitor return flows
  • Prepare documentation packets for claims and audits
  • Maintain internal trackers for documentation, claim readiness, and audit actions
  • Handle claim execution tasks
  • Handle compliance reviews
  • Coordinate with multiple internal teams to close operational gaps
Read More
Arrow Right
Welcome to CrawlJobs.com
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.