Merchant Configurations Analyst Job at Adyen (São Paulo)

Job Description

As a Merchant Configuration Analyst, you will be responsible for providing exceptional support and assistance to our customers regarding various system configurations. You will work on the creation of accounts and stores, work on alterations of cost contracts and create a settlement flow. Furthermore you will set up payment methods and make alterations to existing payment methods. The goal is to ensure that merchant requests are handled in the best and most efficient way possible. You are expected to think of new ways to improve the platform and processes, and work closely with product teams and give feedback through meetings with other teams.

Job Responsibility

Configure and customize merchant accounts based on specific requirements and business rules
Work with time sensitive payment related setups daily, while able to maintain a high level accuracy and timely execution of these setups
Ensure the KPIs set for the role are met and actively contribute to meeting of main performance metrics set for the team
Work closely with the wider support team to address merchant-related inquiries and issues
Collaborate with operational and product teams to understand business needs and provide data-driven solutions for complex problems
help scale our operations and drive automation
Facilitate knowledge sharing and best practices within the team and contribute to a collaborative and learning-oriented culture
Be able to manage workload on an ongoing basis and pivot between priorities over the course of the day, given the dynamic and constantly changing nature of our top-tier merchants' needs

Requirements

2-5 years of professional experience with technology/customer service
Fluent level of Portuguese and English, both written and spoken
Availability to work 3 days in person on Morumbi/SP
Strong analytical skills and problem-solving skills
Exceptionally meticulous in your work to ensure accurate and error-free merchant configurations
Comfortable in a fast-paced environment with the ability to adapt to evolving processes and technologies
Excellent communication skills and collaborative abilities
Curious and eager to learn about financial products, payments, and operations
Organized and able to handle multiple requests at once

Nice to have

Spanish is a plus
Previous experience in payment industries, with scheme rules, such as Acquirers, Fintechs or Card Network Company is a plus
Knowledge of the Payments environment is a plus, but not strictly required

Adyen - All Job Offers

Select Country

Merchant Configurations Analyst

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

Merchant Configurations Analyst

Senior Software Engineer – Trust Operations

Business Analyst - Pricing

Payments Business Analyst

Commercial Excellence Data Analyst

Traffic Management CAD Technician

Registered Nurse, CVOR

Pediatric Occupational Therapist

Nursery Manager

Our AI answers in your language