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Merchant Configurations Analyst

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Adyen

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Location:
Brazil , São Paulo

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Merchant Configuration Analyst, you will be responsible for providing exceptional support and assistance to our customers regarding various system configurations. You will work on the creation of accounts and stores, work on alterations of cost contracts and create a settlement flow. Furthermore you will set up payment methods and make alterations to existing payment methods. The goal is to ensure that merchant requests are handled in the best and most efficient way possible. You are expected to think of new ways to improve the platform and processes, and work closely with product teams and give feedback through meetings with other teams.

Job Responsibility:

  • Configure and customize merchant accounts based on specific requirements and business rules
  • Work with time sensitive payment related setups daily, while able to maintain a high level accuracy and timely execution of these setups
  • Ensure the KPIs set for the role are met and actively contribute to meeting of main performance metrics set for the team
  • Work closely with the wider support team to address merchant-related inquiries and issues
  • Collaborate with operational and product teams to understand business needs and provide data-driven solutions for complex problems
  • help scale our operations and drive automation
  • Facilitate knowledge sharing and best practices within the team and contribute to a collaborative and learning-oriented culture
  • Be able to manage workload on an ongoing basis and pivot between priorities over the course of the day, given the dynamic and constantly changing nature of our top-tier merchants' needs

Requirements:

  • 2-5 years of professional experience with technology/customer service
  • Fluent level of Portuguese and English, both written and spoken
  • Availability to work 3 days in person on Morumbi/SP
  • Strong analytical skills and problem-solving skills
  • Exceptionally meticulous in your work to ensure accurate and error-free merchant configurations
  • Comfortable in a fast-paced environment with the ability to adapt to evolving processes and technologies
  • Excellent communication skills and collaborative abilities
  • Curious and eager to learn about financial products, payments, and operations
  • Organized and able to handle multiple requests at once

Nice to have:

  • Spanish is a plus
  • Previous experience in payment industries, with scheme rules, such as Acquirers, Fintechs or Card Network Company is a plus
  • Knowledge of the Payments environment is a plus, but not strictly required

Additional Information:

Job Posted:
January 24, 2026

Work Type:
On-site work
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