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Merchant and Loyalty Rewards Integrity Manager Senior Vice President

https://www.citi.com/ Logo

Citi

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Location:
United States , Jacksonville

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Category:

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Contract Type:
Not provided

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Salary:

130880.00 - 196320.00 USD / Year

Job Description:

The Merchant and Rewards Integrity Manager will lead enterprise efforts to strengthen and evolve protections across merchant integrity and credit card rewards and points ecosystems. This role will drive proactive detection strategies to address merchant impersonation, inauthentic business activity, and loyalty rewards exploitation. This leader will partner across Fraud, Product, Risk, and Intelligence teams to enhance monitoring, refine controls, and operationalize advanced detection and analytic capabilities that mitigate emerging fraud and loyalty abuse patterns.

Job Responsibility:

  • Lead and develop a multidisciplinary team of data scientists, data analysts, and fraud strategy professionals.
  • Strengthen merchant and rewards risk controls to detect, analyze, and enhance enterprise safeguards related to merchant impersonation, inauthentic business entities, loyalty rewards exploitation.
  • Lead data scientists in developing and optimizing behavioral anomaly detection, fraud detection, and entity linkage and network analysis,
  • Translate risk typologies into scalable detection strategies
  • Improve precision and recall of merchants and rewards monitoring controls.
  • Establish measurable performance indicators across merchant and rewards risk domains.
  • Oversee intelligence monitoring across digital channels and relevant marketplaces to identify emerging merchant and rewards trends and exploitation patterns
  • Partner with Product and Marketing Teams to embed risk considerations into launches and promotions.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Requirements:

  • 10+ years relevant experience
  • Experience in fraud risk, business impersonation, merchant fraud, product risk, payments, and rewards and loyalty ecosystems, payment
  • Experience with product management or product risk is desirable.
  • Expertise in the following would be beneficial: Fraud Awareness and Risk Management Operations and Systems (Information Security Standards, Vendor/Outsourcing Management and MCA Legal and Regulatory Compliance Management of a global operations and a complex environment that includes global teams.
  • Excellent communication skills – verbal & written
  • Bachelor’s/University degree, Master’s degree preferred

Nice to have:

Expertise in the following would be beneficial: Fraud Awareness and Risk Management Operations and Systems (Information Security Standards, Vendor/Outsourcing Management and MCA Legal and Regulatory Compliance Management of a global operations and a complex environment that includes global teams.

What we offer:
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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