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Merchant and Loyalty Rewards Integrity Intelligence Analyst Assistant Vice President

https://www.citi.com/ Logo

Citi

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Location:
United States , Jacksonville ▼

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Category:
Finance

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Contract Type:
Not provided

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Salary:

87280.00 - 130920.00 USD / Year
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Job Description:

The Intelligence Analyst – Merchant and Loyalty Rewards Integrity role sits within the Fraud Fusion Center (FFC). This role focuses on identifying, analyzing and escalating rewards abuse, gamification-driven manipulation, and emergent threats across Citi’s credit card, checking, and broader rewards ecosystem. The ideal candidate is intellectually curious, fast-learning, proactive, and able to synthesize intelligence from many inputs to identify risks early. They will be the connective tissue between intelligence, fraud strategy, product partners, and external institutions.

Job Responsibility:

  • Monitor and synthesize internal and external intelligence to identify emerging rewards-abuse schemes
  • Conduct qualitative and quantitative analysis to evaluate risk indicators, summarize patterns, and identify trends affecting Citi’s rewards ecosystem
  • Assess at-risk accounts and behaviors, identify signals of potential abuse, and document findings clearly for internal partners
  • Serve as a liaison between the FFC and industry working groups, gathering insights on new reward-abuse tactics and mitigation approaches
  • Participate in external fraud/loyalty-abuse roundtables and information-sharing forums
  • bring intelligence back into Citi for action
  • Work closely with Fraud Policy & Strategy, Product Teams, Data Analytics partners, AML, Citi Security & Investigative Services, and other internal stakeholders to share emerging intelligence, coordinate assessments, drive awareness of new threats, and support timely mitigation steps
  • Assist with documenting processes, investigative flows, and escalation pathways for rewards-abuse incidents
  • Maintain detailed investigative notes, intelligence summaries, and analytical artifacts within case-management systems
  • Support development of playbooks, best practices and process improvements relevant to rewards abuse detection
  • Ensure that investigative and analytic processes follow Citi standards and support the Fraud Fusion Center’s operational model
  • Balance day-to-day investigations with longer-term research initiatives
  • Prioritize assignments based on criticality, emerging risk and organizational needs
  • Escalate urgent issues when needed and assist with crisis-response workflows

Requirements:

  • 2–5 years of relevant experience in one or more: Rewards abuse investigation, Loyalty or credit-card rewards operations with exposure to abuse cases, Fraud investigations in card or retail banking, Financial crime analysis or intelligence roles, Experience identifying or analyzing manufactured spend (MS) or MS-adjacent flows
  • Experience engaging with, monitoring, or researching forums, online communities, blogs, or groups where reward optimization, MS, arbitrage, and abuse tactics are actively discussed
  • Strong analytical ability to identify subtle indicators and emerging patterns across qualitative or semi-structured inputs
  • Strong written and verbal communication skills
  • ability to summarize complex information clearly
  • Highly curious, detail-oriented, and capable of independent judgment with limited supervision
  • Demonstrated ability to build cross-functional relationships
  • Bachelor’s degree/University degree or equivalent experience

Nice to have:

  • Direct prior work in: Credit-card loyalty programs, Offer/promotion design or governance, Merchant-funded rewards ecosystems, Financial fraud investigations
  • Exposure to fraud lifecycle concepts and risk management practices
  • Experience briefing leadership or participating in working groups
  • Familiarity with MS mechanics (e.g., gift card chains, pseudo-MS escalations, liquidation paths, partner loopholes)
What we offer:
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
March 01, 2026

Expiration:
March 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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