Merchant Analyst Job at Vodafone (Dar Es Salaam)

Merchant Fraud Analyst

Join our Financial Crime Investigations Team – where curiosity meets purpose. We...

Location

Bulgaria , Sofia

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

A degree in Economics, Finance, Banking, or a related field
2+ years of experience in fraud and risk prevention within financial services
Strong analytical and investigative skills, with the ability to interpret complex transaction data
Advanced MS Office skills (Excel, Word, Outlook and other)
Very good command of written and spoken English

Job Responsibility

Investigate complex cases across fraud, money laundering, and merchant abuse - all payment channels
Assess fraud reports from card schemes and payment partners
Analyze customer accounts and transaction data to detect unusual activity and emerging risks
Identify trends and risk signals to strengthen fraud prevention
Write case summaries and escalate suspicious activity where required
Proactively recommend improvements to mitigate fraud risks
Collaborate cross-functionally with Risk and Compliance teams for fast, aligned risk decisions

What we offer

Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level
25 days annual paid leave (+1 day per year up to 30)
Full “Luxury” package health insurance including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered Multisport card

Fulltime

Merchant Fraud Analyst

As part of the Merchant Fraud team in Chicago you will be working closely with R...

Location

United States , Chicago

Salary:

85000.00 - 110000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

1-3 years of experience in fraud at a financial institution
Knowledge of the payments ecosystem, issuing and acquiring, and the fraud types impacting mainly issuers (e.g., chargeback fraud, scams, account takeover)
Highly analytical and data-apt
proficient in using data to identify emerging trends, drive investigations, and suggest improvements to fraud operations policies and tooling
Experience with fraud prevention, fraud detection, fraud investigations and fraud remediation in the banking sector
Willingness to make difficult decisions and quickly learn and iterate from these experiences
skilled at using data to drive decisions
Able to work both on your own and with others, taking ownership where your knowledge is needed
a strong collaborator who is comfortable with connecting with colleagues globally across different teams and cultures

Job Responsibility

Monitor and investigate transaction patterns, account activities, and user behavior patterns to detect and mitigate fraudulent activities in real-time
Assist in the development and optimization of fraud detection systems and tools, suggesting improvements and enhancements as needed
Develop and optimize policies and procedures for fraud incident response, root cause analysis, funds recovery and communication protocols
Stay up-to-date with the latest fraud trends, techniques, and technologies to continuously enhance fraud detection and prevention methods

What we offer

equity (RSUs)

Merchant Configurations Analyst

As a Merchant Configuration Analyst, you will be responsible for providing excep...

Location

Brazil , São Paulo

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

2-5 years of professional experience with technology/customer service
Fluent level of Portuguese and English, both written and spoken
Availability to work 3 days in person on Morumbi/SP
Strong analytical skills and problem-solving skills
Exceptionally meticulous in your work to ensure accurate and error-free merchant configurations
Comfortable in a fast-paced environment with the ability to adapt to evolving processes and technologies
Excellent communication skills and collaborative abilities
Curious and eager to learn about financial products, payments, and operations
Organized and able to handle multiple requests at once

Job Responsibility

Configure and customize merchant accounts based on specific requirements and business rules
Work with time sensitive payment related setups daily, while able to maintain a high level accuracy and timely execution of these setups
Ensure the KPIs set for the role are met and actively contribute to meeting of main performance metrics set for the team
Work closely with the wider support team to address merchant-related inquiries and issues
Collaborate with operational and product teams to understand business needs and provide data-driven solutions for complex problems
help scale our operations and drive automation
Facilitate knowledge sharing and best practices within the team and contribute to a collaborative and learning-oriented culture
Be able to manage workload on an ongoing basis and pivot between priorities over the course of the day, given the dynamic and constantly changing nature of our top-tier merchants' needs

Merchant Risk Assessment Analyst

In this role, you will assess and monitor merchants and partners throughout thei...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

University degree in the field of Finance or similar
Very good command of written and spoken English
Detail-oriented, organized, with an ability to work well in a dynamic environment
Advanced skills in MS Office (Outlook, Excel, and Word)
Excellent analytical skills

Job Responsibility

Reviews of our (to be) clients, merchants, distributors. Providing post review risk statements
Monitoring new POS device activations, payment functionalities, limits
Detailed reviews of already existing myPOS merchants and their transaction behaviour
Risk cases investigation received via different channels and consequent resolution
Assisting Transaction Monitoring, Chargebacks, FinCrime, Payments, Compliance, Customer service & KYC/KYB teams with risk expertise
Analysis of existing client database
Identification and investigation of fraud & risk patterns and complex business models

What we offer

Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level
Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full “Luxury” package health insurance including dental care and optical glasses
Meal vouchers of 102.26 EUR per month

Fulltime

Merchant Risk Assessment Analyst

In this role, you will assess and monitor merchants and partners throughout thei...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

University degree in the field of Finance or similar
Very good command of written and spoken English
Detail-oriented, organized, with an ability to work well in a dynamic environment
Advanced skills in MS Office (Outlook, Excel, and Word)
Excellent analytical skills

Job Responsibility

Reviews of our (to be) clients, merchants, distributors. Providing post review risk statements
Monitoring new POS device activations, payment functionalities, limits
Detailed reviews of already existing myPOS merchants and their transaction behaviour
Risk cases investigation received via different channels and consequent resolution
Assisting Transaction Monitoring, Chargebacks, FinCrime, Payments, Compliance, Customer service & KYC/KYB teams with risk expertise
Analysis of existing client database
Identification and investigation of fraud & risk patterns and complex business models

What we offer

Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level
25 days annual paid leave (+1 day per year up to 30)
Full “Luxury” package health insurance including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered Multisport card

Fulltime

PayOps Analyst

The PayOps Analyst is the operational heartbeat of Mews’ Payment Operations func...

Location

United States

Salary:

114500.00 - 135000.00 USD / Year

Mews

Expiration Date

Until further notice

Requirements

6+ years of experience in payments, operations, or fintech
Hands-on experience with PSPs, ideally Stripe and or Adyen
Airwallex or an equivalent provider is also relevant
Strong understanding of card acquiring, payout processes, and authorisation flows
Strong analytical and problem-solving skills, with confidence using data to investigate incidents and identify patterns
Experience with Jira, Confluence, Slack, and operational dashboards
familiarity with Power BI or Databricks is a plus
Clear, effective communication across internal teams and external partners
Regulated financial services experience is helpful, but not required
strong technical PSP experience is the priority

Job Responsibility

Monitor payout timeliness, authorisation success rates, SLA breaches, dispute prevention readiness, and fee accuracy across Stripe and Adyen
Log and manage incidents in the Jira Service Portal, ensuring clear ownership, SLA tracking, and resolution from triage through to close
Perform root cause analysis on recurring failures, escalating where needed and feeding insights back to the PayOps Manager
Support operational readiness checklists for PSP and vendor onboarding, new market entries, and feature launches
Coordinate with Customer Support, Product, FinTech R&D, FinCrime, and PSPs or vendors to resolve escalations quickly and effectively
Prepare weekly KPI reporting and monthly PSP or vendor performance summaries
Maintain the runbook library for recurring issues and standard operating tasks
Flag recurring incidents into the Operational Risk Register for governance review
Track PSP and vendor SLA adherence and provide clear metrics to the PayOps Manager
Draft first-line merchant communications for outages or incidents, with final approval from the PayOps Manager

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)

Fulltime

Payops Analyst

The PayOps Analyst is the operational heartbeat of Mews’ Payment Operations func...

Location

United States

Salary:

114500.00 - 135000.00 USD / Year

Mews

Expiration Date

Until further notice

Requirements

6+ years of experience in payments, operations, or fintech
Hands-on experience with PSPs, ideally Stripe and or Adyen
Airwallex or an equivalent provider is also relevant
Strong understanding of card acquiring, payout processes, and authorisation flows
Strong analytical and problem-solving skills, with confidence using data to investigate incidents and identify patterns
Experience with Jira, Confluence, Slack, and operational dashboards
familiarity with Power BI or Databricks is a plus
Clear, effective communication across internal teams and external partners
Regulated financial services experience is helpful, but not required
strong technical PSP experience is the priority

Job Responsibility

Monitor payout timeliness, authorisation success rates, SLA breaches, dispute prevention readiness, and fee accuracy across Stripe and Adyen
Log and manage incidents in the Jira Service Portal, ensuring clear ownership, SLA tracking, and resolution from triage through to close
Perform root cause analysis on recurring failures, escalating where needed and feeding insights back to the PayOps Manager
Support operational readiness checklists for PSP and vendor onboarding, new market entries, and feature launches
Coordinate with Customer Support, Product, FinTech R&D, FinCrime, and PSPs or vendors to resolve escalations quickly and effectively
Prepare weekly KPI reporting and monthly PSP or vendor performance summaries
Maintain the runbook library for recurring issues and standard operating tasks
Flag recurring incidents into the Operational Risk Register for governance review
Track PSP and vendor SLA adherence and provide clear metrics to the PayOps Manager
Draft first-line merchant communications for outages or incidents, with final approval from the PayOps Manager

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday (yes, really)
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly 'EDGE' time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)

Fulltime

Senior Analyst – Dispute Resolution Management (EEMEA)

Our Purpose Mastercard powers economies and empowers people in 200+ countries an...

Location

Egypt , 1121

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Fluency in English required
Arabic strongly preferred
Strong knowledge of chargebacks, dispute resolution, fraud, and transaction processing
Understanding of Mastercard Rules and payment network operations preferred
Ability to work independently while contributing to a regional team environment guided by the Mastercard Way values
Strong analytical and decision-making capability with attention to detail
Effective communicator with the ability to engage internal stakeholders and external customers
Experience delivering training or customer-facing workshops is a plus
Comfortable operating in a fast-paced, cross-regional environment
Proficiency in Microsoft Office tools (Excel, PowerPoint, etc.)

Job Responsibility

Review, analyze, and rule on arbitration and compliance cases across dispute scenarios (fraud, authorization, processing errors, and merchant disputes)
Support EEMEA customers by responding to inquiries and providing guidance on chargeback rules and best practices
Deliver training sessions and workshops (virtual and in-person) to issuers, acquirers, and stakeholders across the region
Partner with regional Franchise, Legal, and Product teams to support customer engagements and broader initiatives
Apply Mastercard Rules, Standards, and operational procedures to ensure consistent, high-quality decisioning
Contribute to process improvements, documentation, and regional insights to enhance dispute resolution outcomes
Support regional DRM strategy by strengthening local market engagement and operational capacity

Fulltime

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Merchant Analyst

Job Description

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