Merchandising Admin Assistant Job at Fortnum & Mason (London)

Job Description

Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops. We are seeking a highly organised and detail-oriented Merchandising Admin Assistant to support the Merchandising team in the smooth execution of stock management, order processing, and supplier communication. This role plays a vital part in ensuring stock availability is optimised, that purchase orders are accurately managed, and stores are fully supported in their day-to-day operations.

Job Responsibility

Maintain and update key merchandising reports, including delivery schedules and availability reports
Liaise with Warehouse, Satellite Stores, Retail, and Online teams to ensure accurate and timely stock availability information
Contribute to maintaining defined availability parameters across channels
Supporting Merchandiser with ADHOC reporting and analysis when required
Ensure strong store availability using an AI-driven replenishment and forecasting system (Relex)
Collaborate with Branch Merchandising and Buying teams to facilitate smooth floor plan transitions for seasonal campaigns
Work with the Merchandiser and Branch Merchandising team to maintain accurate shelf capacity (shelf cap) data
Support the Merchandiser in achieving seasonal sell-through (ST) targets through effective end-of-campaign stock management
Regularly walk the shop floor to identify and escalate stock or visual merchandising issues
Provide timely and professional responses to store queries, ensuring prompt resolution
Raise and manage all purchase orders, ensuring accuracy in pricing, quantities, and delivery dates
Maintain order data to reflect any changes or confirmations from suppliers
Monitor key dates and lead times to ensure timely stock delivery and accurate reporting
Support with Warehouse PO queries to ensure a smooth goods in process and supplier compliance
Liaise with suppliers for order confirmations, delivery updates, and issue resolution
Communicate and follow up on failed deliveries, proposing appropriate actions where required
Raise and track Supplier Compliance Charges and compile relevant statistical data
Effective communication with suppliers and internal departments
Accurate and timely placement/management of orders
System accuracy regarding expected stock and delivery schedules
Maintain clear documentation of compliance charges and reporting
Provide administrative support to the wider merchandising team

Requirements

Previous experience in a merchandising admin role preferred
Strong organisational and time management skills
High attention to detail and accuracy
Confident communicator with both internal and external stakeholders
Proficient in Microsoft Office, especially Excel
experience with Dynamics, Relex or other ordering systems (preferred)
Ability to work in a fast-paced environment and manage multiple priorities

Nice to have

Proactive and solution-focused
Team player with a collaborative mindset
Positive, can-do attitude
Commercially aware with a customer-first approach

What we offer

A generous store and restaurant discount of up to 40%
25 days holidays (excluded bank holidays) and an extra day off for your birthday
A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
A range of opportunities to develop and grow personally and professionally
Excellent pension scheme

Fortnum & Mason - All Job Offers